Customer Service Team Leader

3 days ago


Oklahoma City, Oklahoma, United States Arthur J. Gallagher & Co. Full time
Job Title: Customer Service Team Leader

About the Role:

We are seeking a highly skilled and experienced Customer Service Team Leader to join our Personal Lines Team at Arthur J. Gallagher & Co. As a key member of our team, you will be responsible for managing direct reports, assisting with interviewing and hiring, and providing first-level support to personal lines clients.

Key Responsibilities:

  • Manage direct reports and provide guidance and support to ensure excellent customer service.
  • Assist with interviewing, hiring, and terminating employees, and identify employees who require performance improvement.
  • Write and conduct appraisals for assigned staff, and assist with appraisals for indirect staff.
  • Manage Book Roll projects, client communications, and administrative tasks.
  • Provide first-level support to personal lines clients, including remarketing and rewriting requests.
  • Manage attendance and service staff reporting to the PL Service Manager, and float to offices as needed.
  • Monitor and report on weekly tracking reports, including X-Date, Cross-sell, and Account Renewal Review activity.

Requirements:

  • Bachelor's degree with 5+ years of client service and/or claims management experience, or High School degree/GED with 10+ years of client service and/or claims management experience.
  • 1+ years of supervisory experience.
  • Appropriate licensing as required.

Preferred Skills and Knowledge:

  • MA Property and Casualty Brokers License.
  • Knowledge of Applied/EPIC or other agency systems.
  • Strong knowledge of personal lines products offered through the agency in Massachusetts, and associated laws and requirements of government agencies.

About Us:

Arthur J. Gallagher & Co. is a global insurance brokerage and risk management services firm. We value inclusion and diversity, and are committed to creating a workplace that is welcoming and inclusive for all employees. We believe that every candidate brings something special to the table, and encourage applications from diverse backgrounds and experiences.

Equal Employment Opportunity:

Arthur J. Gallagher & Co. is an equal opportunity employer and prohibits any form of discrimination based on protected characteristics, including race, color, religion, creed, gender, sexual orientation, gender identity, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.



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