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Customer Success Manager
1 month ago
ProducePay is transforming the global produce industry into a more connected and sustainable movement. We give farmers unprecedented access to the market, financial solutions, and trade protection they need. Buyers and consumers receive fresher produce more efficiently, knowing it is grown and delivered in responsible ways. This simplified and empowering approach is helping to eliminate over 50% of economic and food waste, and create value for everyone involved. We are seeking a dynamic Customer Success Manager who will become an important member of the Commercial team at ProducePay. We are a cross-functional team composed of a product manager, engineers, designer and dedicated sales people. The Customer Success Manager will be responsible for owning the customer journey of each ProducePay customer to ensure a smooth ride from the Onboarding Process and all along the relationship. The Customer Success team has the function of being the bridge between ProducePay internal departments and the multi-product qualifying “Seller” category customers. The CSM will lead the strategy post-initial sale, to find a growth path for each Seller, promote the cross-selling, increase product adoption and, in general, facilitate a satisfactory experience for the customer. Responsibilities -General Portfolio Management: Welcome package, Onboarding presentation, and Platform setup for all the new “Seller” customers and renewal deals to the company. The CSM must have domain knowledge of the Sales Model of Produce Pay, secure an efficient handoff between the Sales Team and CSM Team for every new customer so the customizations of their product can be correctly operationalized during the Post-Sale stage. Set a Plan of action for his/her Client Portfolio with specific actions and tracking to achieve a Successful Customer Experience compose for these 5 pillars: Successful funding, activacion, up-selling, cross-selling and renewal. Performing as a liaison between the client and departments within the company to convey information, ensure understanding, and make certain every subsequent step in the funding and/or activation process gets done in an accurate, timely manner. Monitoring the client’s general performance. In case of contingency (poor-performance of the account), bring the case to the proper department and figure out new terms if necessary. Understand client needs and complaints at every time and collaborate effectively with the other departments to provide a valuable win-to-win solution for them and the company. Actively participates in internal multi-functional projects of continuous improvement. -Strategic Projects Participation: The CSM will also be assigned to selected originations on Produce Pay’s Strategic Projects. The essential function and role of the CSM in these kind of products integrates: Specific Commodity Industry knowledge; Commercial, Sourcing and Logistics planning and Negotiation, Project Management, and Quantitative Analysis skill sets. The CSM in this role must cover the following activities: Pre-Harvest, In-Season and Post-Harvest periodic visits to the Seller farms; Manage the Seller forecast projections and how it aligns with their cash flow expectations; Daily negotiations with the Seller about the packing schedule planning and assess and procure the Seller shipping performance, program fulfillment performance, and quality performance. #J-18808-Ljbffr
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Customer Success Supervisor
6 days ago
El Paso, Texas, United States FiveStars Loyalty, Inc. Full timeCustomer Success Supervisorat FiveStars Loyalty, Inc.About Us:FiveStars Loyalty, Inc. is dedicated to empowering local enterprises by transforming their payment systems into comprehensive solutions for transactions and automated marketing. Our vision is to foster growth within businesses and communities by cultivating meaningful relationships through every...
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Customer Success Specialist
12 hours ago
El Paso, Texas, United States MVT Services Full timeJob OverviewMVT Services is seeking a dedicated Customer Success Specialist to join our team. This role is essential in providing outstanding support to our operational teams during evening hours.Key Responsibilities:Deliver prompt and courteous communication with clients.Be acknowledged by colleagues and clients as a vital contributor.Foster a positive...
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ECT Customer Success Representative
3 months ago
El Paso, United States MVT Services Full timeResponsibilities : Communicates in a clear and consistent manner and with high integrity. Accurately enters information into company computer systems. Works with team members to solve problems. Provides accurate information to customers. Demonstrates high resource utilization. Help the company provide a high level of customer service. ...
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Customer Success Manager
1 week ago
El Cajon, United States SMH Business Services Full time $45,000 - $58,000Job DescriptionJob DescriptionOur company is looking for a creative, innovative, and solution-oriented individual to join our Entry Level Customer Success Manager team. We are one of the fastest-growing and leading premier agencies in the area that specializes in delivering results in Customer Service, Marketing, Sales, and Brand Awareness.Our Entry Level...
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Customer Success Manager
1 month ago
El Cajon, United States EMA San Diego Full timeJob DescriptionJob DescriptionWe are looking for a full-time, solution-savvy Customer Success Manager to join our growing team. Primary responsibility will be account management, including relationship management, up-sell/cross-sell, customer acquisitions, and educating customers on home improvement services. You will be individually responsible for small...
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Senior Customer Success Manager
3 weeks ago
El Segundo, United States GuruCul Full timeCompany Description Gurucul is a global cybersecurity company that is changing the way organizations protect their most valuable assets, data, and information from insider threats and external cyberattacks, both on-premises and in the cloud. Gurucul’s real-time Cloud-native Next-Gen Security Operations and Analytics Platform provides customers with Open...
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Senior Customer Success Manager
3 months ago
El Segundo, United States GuruCul Full timePrior experience owning customer lifecycle adoption, renewal/expansion, or escalation customer management in the enterprise space Responsibilities It combines machine learning behavior profiling with predictive risk-scoring algorithms to predict, prevent, and detect breaches Owner of customer’s overall success with Gurucul technology and services,...
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Customer Success Associate Manager
6 days ago
El Segundo, California, United States Extensiv Full timePosition OverviewSalary Range: $64,200 - $80,500About Extensiv:Extensiv stands at the forefront of technological innovation, dedicated to transforming the landscape of omnichannel fulfillment. Our extensive network encompasses over 1,500 integrated third-party logistics providers (3PLs), coupled with a robust suite of cloud-based platforms for warehouse,...
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National Manager, OR1 Customer Success
2 months ago
El Segundo, United States KARL STORZ Endoscopy - America Full timeJob Purpose and Core Tasks The National Manager, OR1 Customer Success plays a critical role in: 1) managing overall growth, effectiveness and profitability of Operation Room installation projects 2) building the organization’s delivery competency in world class customer service. The National Manager, OR1 Customer Success reports to the Associate...
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Client Success Specialist
16 hours ago
El Paso, Texas, United States MVT Services Full timeJob Title: Client Success SpecialistCompany: MVT ServicesKey Responsibilities:Engages in clear and consistent communication while upholding high ethical standards.Ensures accurate data entry into organizational systems.Works collaboratively with colleagues to resolve customer issues.Delivers precise information to clients.Exhibits effective resource...
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Customer Success Associate
11 hours ago
El Segundo, California, United States Extensiv Full timeJob OverviewSalary Range: $64,200 - $80,500About Extensiv:Extensiv stands at the forefront of technology innovation, committed to transforming the landscape of omnichannel fulfillment. Our extensive network comprises over 1,500 interconnected third-party logistics providers (3PLs), complemented by a robust suite of cloud-based solutions for warehouse, order,...
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Customer Success Associate
6 days ago
El Segundo, California, United States Extensiv Full timePosition OverviewSalary Range: $64,200 - $80,500About Extensiv:Extensiv stands at the forefront of technology innovation, committed to revolutionizing omnichannel fulfillment. Our extensive network encompasses over 1,500 integrated third-party logistics providers (3PLs), complemented by a robust suite of cloud-based platforms for warehouse, order, and...
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Client Success Associate
16 hours ago
El Paso, Texas, United States MVT Services Full timePosition Title: Client Success AssociateCompany: MVT ServicesKey Responsibilities:Engages in clear and consistent communication with utmost integrity.Ensures accurate data entry into organizational systems.Works collaboratively with colleagues to resolve challenges.Delivers precise information to clients.Exhibits effective resource management.Contributes to...
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Client Success Associate
6 days ago
El Paso, Texas, United States MVT Services Full timePosition: Client Success AssociateCompany: MVT ServicesKey Responsibilities:Engages in clear and consistent communication while upholding integrity.Ensures accurate data entry into company databases.Works collaboratively with colleagues to resolve challenges.Delivers precise information to clients.Exhibits effective resource management.Contributes to the...
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Client Success Specialist
11 hours ago
El Paso, Texas, United States MVT Services Full timeJob Title: Client Success SpecialistCompany: MVT ServicesKey Responsibilities:Engages in clear and consistent communication with utmost integrity.Precisely enters data into organizational systems.Works collaboratively with colleagues to resolve challenges.Delivers accurate information to clients.Exhibits effective resource management.Contributes to the...
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Client Success Associate
11 hours ago
El Paso, Texas, United States MVT Services Full timePosition Title: Client Success AssociateCompany: MVT ServicesKey Responsibilities:Engages in clear and consistent communication with a focus on integrity.Accurately records data into organizational systems.Works collaboratively with colleagues to resolve challenges.Delivers accurate information to clients.Exhibits effective resource management.Contributes to...
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Customer Success Utilization Manager
3 weeks ago
El Segundo, United States KARL STORZ SE & Co. KG Full timeAt KARL STORZ, we believe in not just creating jobs but building careers. As a family-run company, we understand the value of long-term relationships and actively work on promoting them. When YOU grow, we grow. Get to know us and join our team as Customer Success Utilization Manager - MN/WI Job Function: Corporate Functions Location: El Segundo, CA, US,...
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Client Success Strategist
6 days ago
El Paso, Texas, United States Sinclair Broadcast Group Full timeSinclair Broadcast Group is excited to present a remarkable opportunity for a driven sales professional to become part of our dynamic team of integrated marketing strategists. We empower local enterprises to flourish by crafting innovative and impactful client campaigns that yield tangible business outcomes through a variety of cross-platform solutions,...
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Customer Success Utilization Manager
1 month ago
El Segundo, United States KARL STORZ SE & Co. KG Full timeAt KARL STORZ, we believe in not just creating jobs but building careers. As a family-run company, we understand the value of long-term relationships and actively work on promoting them. When YOU grow, we grow. Get to know us and join our teamas Customer Success Utilization Manager - MN/WI Job Function: Corporate Functions Location: El Segundo, CA, US,...
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Senior Customer Success Manager
1 week ago
El Segundo, United States IntelligenceBank Full timeCompany DescriptionAbout IntelligenceBank IntelligenceBank is the leading digital asset management and marketing operations platform for brands in regulated markets, including Hyatt, Hertz and KFC. Used by over 800,000+ users in 53 countries, IntelligenceBank uses AI and automation to help ensure brands get to market quickly, stay on brand and ensure...