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Patient Service Representative
2 months ago
Patient Service Representative
Locations: White Plains, NY
Time Type: Full Time
Posted On: Posted 4 Days Ago
Job Requisition ID: R35249
About Our Company
We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes, and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.
When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights, and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.
Job Description
Essential Job Functions:
Responsible for greeting patients/family, scheduling patient appointments, scheduling hospital and ambulatory admissions/procedures. Ensure appropriate action was taken in a timely manner.
Answer the telephone promptly and deal with callers' needs imperiously. Direct all calls appropriately, take an accurate message, and deliver it to the appropriate individual. Demonstrate appropriate telephone etiquette.
Schedule future appointments, tests, and complete referrals as ordered by the physician.
Maintain communication resources, i.e., on-call schedule, MD phone numbers, and beeper numbers.
Prepare charts for new patients assuring all required forms are placed appropriately in the chart. Convert from temporary to permanent record before close of the day.
Request medical records and perform chart preparation to provide the physician with all information needed for the visit prior to the actual exam, evaluation, procedure, or treatment. Print minimal medical records information needed from electronic record if the chart is not available.
Reconcile encounters daily according to policy and guidelines.
Monitor supply inventory, complete, and direct requisitions for supplies, forms, equipment, or services.
Perform various clerical duties including faxing, photocopying, filing, and mailings.
Obtain, verify, and update patient information; maintain confidentiality according to policies.
Accurately complete any/all necessary forms for the patients.
Respect patient’s rights by knocking on the door, calling the patient by name, and identifying self before entering the patient’s room.
Establish and maintain a positive working relationship with physicians and nursing staff.
Protect the privacy and confidentiality of patients and employees.
Communicate any problems, equipment concerns, or issues promptly to the Nurse Manager.
General Job Functions:
Demonstrate a working knowledge of booking and scheduling inpatient, outpatient, and special procedures.
Arrange for specialty equipment/services.
Interact with outside vendors/contracted services.
Demonstrate understanding of submission of necessary documents for the hospital.
Verbalize procedure for collection of pre-admission testing data.
Demonstrate a working knowledge of insurance and pre-certification requirements.
Arrange types and distribute schedules.
Maintain office supplies and equipment.
Provide training to other office staff.
Log surgical procedures.
Maintain scheduling system. Demonstrate working knowledge for rescheduling and canceling procedures.
Verbalize customer service skills to alleviate patient anxiety.
Demonstrate customer service skills when communicating with peers.
Collate and submit information.
Communicate repair orders to appropriate personnel.
Demonstrate good judgment in scheduling procedures to increase physician productivity.
Demonstrate understanding of fire safety and emergency procedures.
Other job duties as required.
Education, Certification, Computer, and Training Requirements:
High School Graduate or GED required. Associate Degree preferred.
Heartsaver within 30 days of hire.
Previous PSR experience preferred. Previous office experience preferred.
Ability to communicate in English, both orally and in writing.
Must have excellent interpersonal and customer service skills.
Must have accurate computer data entry skills.
Must have the ability to organize and perform multiple tasks in a timely manner.
Knowledge of medical office and terminology preferred.
Basic proficiency in computer use required. Previous experience with Standard Office Technology in a Windows-based environment preferred.
Experience with EHR, Practice Management System, and Departmental/Ancillary Systems preferred.
Travel:
Ability to commute to satellite offices as needed.
Pay Range: $18/hour to $22/hour
The provided compensation range is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.
About Our Commitment
Total Rewards at VillageMD
Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages, and a 401k savings plan.
Equal Opportunity Employer
Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.
Safety Disclaimer
Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking, or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only.
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