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Patient Navigator/Patient Representative
1 month ago
Sun River Health provides the highest quality of comprehensive primary, preventative, and behavioral health services to all, regardless of insurance status and ability to pay. Sun River Health is currently seeking a full-time Patient Representative/Patient Navigator to join our team at our White Plains, NY location.
A Patient Representative/Patient Navigator is responsible for providing patient-centered care, facilitating patient access to services, and communicating effectively with a diverse population using well-developed interpersonal skills. This staff member will handle all aspects of the registration and appointment process for patients, serving as the access point for patients to receive care.
Essential Duties and Responsibilities:
Assist with daily reception activities and ensure initiation of all processes needed for patient services.
Communicate effectively with team members and patients regarding all aspects of service.
Handle telephone and mail contact with patients.
Facilitate patient care within different departments and outside agencies.
Refer patients to appropriate agencies, focusing on specialty care and public health insurance programs; track progress and alert providers.
Consult with medical staff to link patients to services through ancillaries such as translation, transportation assistance, and application help.
Ensure all necessary clinical information is available for specialist referrals; track appointments and obtain consultant reports.
Assist patients in overcoming obstacles to receiving needed referrals.
Provide basic instruction/health education to clarify provider instructions, procedures, and referral needs.
Schedule appointments, collect fees, and explain services and charges.
Verify insurance and set fees based on the sliding scale fee.
Minimum Education Requirement: High School diploma/GED
Minimum Work Related Experience: 2-4 years
Preferred Language: Bilingual in English and Spanish (oral and written)
Job Type: Full-time
Pay: $19.00 - $22.00 per hour
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