Lead Operations Manager

3 weeks ago

Washington, United States Caring Transitions Full time

Lead Operations Manager - Caring Transitions

Washington, DC

At Caring Transitions, were all about making lifes transitions smoother and more joyful for mature adults and seniors. From downsizing and relocating to liquidating personal property and settling into new homes, we provide top-notch, compassionate services that truly make a difference. Our mission is to blend efficiency with empathy, creating a seamless and stress-free experience for our clients.

Position Overview:

Are you a dynamic leader with a heart full of compassion and a knack for organization? Were on the hunt for a Lead Operations Manager who thrives in a fast-paced, rewarding environment and is eager to lead our team to new heights. This is your chance to make a real impact in the lives of our senior clients while bringing your proactive, fun-loving attitude to our franchise

Key Responsibilities:

- Team Leadership & Management:

- Recruit, train, and energize a team of relocation specialists, packing pros, and administrative stars.

- Build a collaborative and enthusiastic team culture that makes work a joy.

- Conduct regular performance reviews, inspire greatness, and support professional growth.

- Operations Oversight:

- Take charge of daily operations, ensuring everything runs like a well-oiled machine while delivering top-notch, compassionate service.

- Develop and implement cutting-edge procedures and protocols to keep us ahead of the game and keep our clients smiling.

- Coordinate with vendors, contractors, and partners to tackle every aspect of client transitions with flair.

- Client Relations:

- Be the go-to person for our clients, handling every concern with a smile and a solution.

- Deliver exceptional service with care and respect, turning every interaction into a memorable experience.

- Organizational Skills:

- Master the art of scheduling, logistics, and resource management to ensure we hit every deadline and exceed every expectation.

- Keep meticulous records and documentation that help us shine in performance and efficiency.

- Proactive Problem-Solving:

- Spot potential hiccups before they become issues and tackle challenges with creativity and confidence.

- Stay flexible and adapt to new priorities with a can-do attitude and innovative solutions.

- Fun & Engagement:

- Infuse positivity and energy into the workplace, making it a place where enthusiasm and teamwork thrive.

- Organize exciting team-building activities and events that boost morale and create lasting bonds.

Qualifications:

- Proven experience in operations management, especially in a service-oriented or senior care setting.

- Outstanding organizational and multitasking skills with an eye for detail and a flair for efficiency.

- Demonstrated success in hiring, training, and leading a team with energy and excellence.

- Excellent communication and interpersonal skills, with a genuine empathy for senior clients and their families.

- A proactive, solutions-oriented mindset with a talent for turning challenges into opportunities.

- A fun, engaging personality that lights up the room and motivates others to excel.

- A passion for making a meaningful impact in the lives of mature adults and seniors.

- Ability to stand for long periods, bend, lift up to 25 pounds, hang items at or above 4 feet, pack/unpack and label boxes, climb stairs. Carry supplies, items, and moving boxes to/from vehicles, within a home or outbuilding.

Benefits:

- Competitive salary with performance-based incentives that recognize your hard work and dedication.

- Comprehensive benefits package, including health insurance, retirement plans, and paid time off.

- Opportunities for professional growth and career advancement in a supportive, dynamic environment.

- A workplace where your enthusiasm and contributions are valued and celebrated.

How to Apply:

Ready to take on this exciting role and make a difference every day? We want to hear from you Submit your resume and a cover letter that showcases your passion, experience, and why youre the perfect fit for the Lead Operations Manager position at Caring Transitions.

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