Lounge Operations Manager

3 weeks ago

Washington, Washington, D.C., United States SOST Full time
SOST Lounge General Manager Job Description

We are seeking a skilled General Manager to lead our lounge operations and deliver exceptional guest experiences. The ideal candidate will have at least 3 years of experience in hospitality management, including new opening experience and a solid understanding of bar operations.

Key Responsibilities:
  • Operational Leadership: Oversee all aspects of lounge operations, ensuring smooth service during late-night and weekend brunch hours.
  • New Opening Expertise: Utilize experience from previous openings to streamline processes and help establish SOST as a D.C. nightlife standout.
  • Team Management: Lead and motivate the front-of-house team, ensuring high levels of performance, efficiency, and guest satisfaction.
  • Guest Experience: Create a welcoming and exciting environment for guests, addressing inquiries and resolving issues professionally.
  • Event Coordination: Work with the events team to manage special events, including music programming, entertainment, and private functions.
  • Financial Oversight: Manage labor costs, inventory, and operational expenses. Contribute to monthly P&L reviews and support financial goal achievement.
  • Beverage Program & Bar Oversight: Collaborate with the beverage manager to maintain a high-quality cocktail program. Oversee training of bar staff and ensure excellence in bar service.
  • Compliance: Ensure the lounge adheres to all health, safety, and labor regulations.
  • Marketing & Social Media: Partner with the marketing team to promote events and specials and maintain an engaging online presence.
  • Inventory & Ordering: Manage inventory levels and ensure timely ordering of supplies, maintaining strong vendor relationships.
  • Schedule Management: Develop and maintain staff schedules, ensuring optimal coverage for peak times, particularly during late-night and brunch hours.

Qualifications:

  • Minimum of 3 years of hospitality management experience, with a strong preference for candidates who have managed new openings and are well-versed in bar operations.
  • Strong leadership and communication skills with the ability to inspire and motivate a diverse team.
  • Financial acumen and ability to manage budgets, including P&L interpretation.
  • Hands-on leadership style, able to lead by example and step into any operational role as needed.
  • Commitment to creating exceptional guest experiences and developing innovative engagement strategies.

Why Join Us?

SOST Lounge offers a unique opportunity to shape the future of an exciting new concept in the D.C. nightlife scene. As part of our team, you will have access to competitive salary, paid time off, exciting opportunities for professional development and career advancement, and a vibrant and collaborative team culture.

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