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AT&T Wireless and Broadband Training Specialist

3 months ago

Richardson, United States DSI Systems Full time

Hey there wireless guru We're on the lookout for an AT&T wireless and internet Subject Matter Expert (SME) to join our crew. If you eat, sleep, and breathe AT&T wireless and internet (metaphorically, of course), then you might just be the talent we're looking for As part of our team, you'll be the go-to guide for all things AT&T wireless and internet, sprinkling your expertise like fairy dust and making magic happen through training sellers on our products. We are looking for individuals who can break down complex ideas and scenarios and "turn on the lightbulb" with our audiences. If you're the type that can control the room they walk into and can masterfully interact with an audience, so they leave with the "aha" moment in mind, then we'd love to have you join our team. This role will provide you with an environment where change is frequent and fast-paced. If you're willing to roll up your sleeves, learn, and keep up with staying an expert on everything we do - apply today

DSI, a premier Dallas-based sales enablement and custom business solutions company, founded in 1984 and family-owned and run, has an immediate career opportunity for a Sales Training Specialist/AT&T Wireless SME. This position will be responsible for developing materials for, and training sales associates on, AT&T Wireless products, services, and processes, specifically for sellers and support agents.

Requirements

  • Wireless and fiber broadband internet knowledge (AT&T preferred)
    • Must be willing to learn and become an expert to fulfill our clients and business needs
  • Competency in writing and speaking skills for retailer sales audiences
  • Minimum 3 years of presentation and training curriculum development specifically related to wireless (cellular), high-speed internet, and/or consumer electronics sales experience
  • Own the natural confidence to tackle ever-changing offers, products, and services, as well as master unique and complex order entry systems, processes, and remedies
  • Design and develop clear, engaging, aesthetically formatted courses that align with organizational goals and partner requests. This includes creating AT&T training materials, choosing delivery methods (e.g., online, in-person), and scheduling sessions
  • Extraordinary attention to detail in content creation and language nuance
  • Deliver sales training presentations/courses for sales reps in a retail sales environment
  • Communicate in a clear, dynamic, and precise fashion to all levels of employees, from entry-level agents to C-level executives, both inside and outside our organization
Computer Skills
  • Required: Microsoft Office Suite (PowerPoint, Excel, Word, Outlook); strong computer proficiency, web conferencing (ex. Zoom, Teams), and A/V setup and troubleshooting skills (projector setup, TV, and audio systems, etc.)
  • Highly Preferred: Cloud-based content storage, organization, and file-sharing expertise
  • Preferred: Adobe Creative Suite, LMS, and general audio/video editing software
Other Requirements
  • Preferred - Bachelor's degree from an accredited institution in a related field (ex. Communications, English, Theater/Performance Arts, Business, or Marketing)
  • Neat, professional appearance, and outgoing demeanor
  • Must have a dependable vehicle with valid vehicle insurance, a valid driver's license, and a good driving record
  • Must be available for multi-day, overnight travel (est. 1-3x/quarter)
  • Valid passport
  • Employees must be able to cover their non-airfare travel expenses prior to reimbursement (expenses are processed weekly once submitted)
Benefits
  • Medical, Dental, Vision, Disability, and Life insurance are available on the first day of the month following your first day of employment - no extended waiting period
  • 401k Plan with employer matching
  • Paid vacation, personal/sick days, and bereavement time
  • Employee Profit Sharing Program
  • 50% AT&T wireless discount
  • Paid training
  • Advancement opportunities, we prefer to promote from within