Current jobs related to Customer Service Team Lead - Vernon Hills - The LaSalle Group

  • Customer Service Representative

    4 months ago

    Auburn Hills, United States Customer Service Full time

    Job DescriptionJob DescriptionDuties:Entering dataSplitting and labeling loan packagesOrdering verifications of incomeVerifying Social Security NumbersIndexing of loan conditionsOrdering and uploading documentsLoan verificationSubmitting summary report reviewsReviewing state and federal complianceHandling inbound and outbound callsQualifications:High school...

  • Client Services Representative

    1 week ago

    Auburn Hills, Michigan, United States Customer Service Full time

    Job OverviewAs a Client Services Representative, you will play a vital role in ensuring customer satisfaction and operational efficiency within our organization.Key Responsibilities:Inputting and managing data accuratelyOrganizing and categorizing loan documentationRequesting income verificationsConfirming Social Security NumbersIndexing loan conditions...

  • Lead Customer Service Specialist

    3 days ago

    North Richland Hills, Texas, United States Service King Full time

    Lead Customer Service SpecialistCustomer Service Role in a Dynamic EnvironmentCompany OverviewService King has been a prominent name in the collision repair industry for over 45 years, operating 350 locations across 24 states. Our commitment is to foster a safe and rewarding workplace that motivates our employees to provide outstanding repairs and...

  • Lead Customer Service Specialist

    5 days ago

    North Richland Hills, Texas, United States Service King Full time

    Senior Customer Experience RepresentativePosition Overview:The Senior Customer Experience Representative plays a pivotal role in ensuring a seamless customer journey during the repair process.Company OverviewService King has been a prominent name in the collision repair industry for over 45 years, operating 350 locations across 24 states. Our commitment is...

  • Associate Customer Service Representative

    3 weeks ago

    Auburn Hills, United States Wohn-Service-Team Full time

    Job Description: The Logistics Clerk ensures the timely shipping of products to customers; including picking, packing, and verifying customer orders. This position performs other shipping-related duties such as consolidating packages and preparing manifests. Essential Functions: • Picks, packs, verifies, and processes customer orders to be shipped via...

  • Team Lead/Department Manager

    3 months ago

    Vernon Hills, United States Ross Dress for Less Full time $16 - $18

    About the job:Welcome to Ross Stores, Inc., where our differences make us stronger… At Ross and dd’s, inclusion is a way of life. We care about our Associates and the communities we serve and we value their differences. We are committed to building diverse teams and an inclusive culture. We respect and celebrate the diversity of backgrounds, identities,...

  • Customer Service Lead

    2 months ago

    Woodland Hills, United States Saks OFF 5TH Full time

    Saks OFF 5TH - JobID: R-108558 [Department Manager] As a Customer Service Lead at Saks OFF 5TH, you'll: Lead the customer service team by providing guidance and support; Ensure all customer inquiries and issues are resolved in a timely and satisfactory manner; Train new team members on company policies and procedures; Monitor customer feedback and implement...

  • Deli Team Lead

    2 days ago

    Vernon Hills, Illinois, United States Geeta Deli Full time

    Job Summary:The Restaurant Operations Manager at Geeta Deli is responsible for directing and controlling restaurant operations to ensure a positive guest experience and company profitability. This role contributes to the success of the company by attaining sales and profit objectives, maintaining high standards of food quality, service, cleanliness, safety,...

  • Customer Communications Team Member

    5 days ago

    Vernon Hills, United States GoThrive Full time

    Go Thrive Chicagos successful impact in the consulting industry has been nationally recognized by our reputable clients! As a prominent business consulting and communications firm located in Vernon Hills, we are valued for our innovative customer communications strategies and ability to exceed projected sales margins. Our mission is to assist our clients in...

  • Customer Communications Team Member

    4 weeks ago

    Vernon Hills, United States Go Thrive Full time

    Job DescriptionJob DescriptionGo Thrive Chicago’s successful impact in the consulting industry has been nationally recognized by our reputable clients! As a prominent business consulting and communications firm located in Vernon Hills, we are valued for our innovative customer communications strategies and ability to exceed projected sales margins. Our...

  • Customer Communications Team Member

    1 month ago

    Vernon Hills, United States Go Thrive Full time

    Job DescriptionJob DescriptionGo Thrive Chicago’s successful impact in the consulting industry has been nationally recognized by our reputable clients! As a prominent business consulting and communications firm located in Vernon Hills, we are valued for our innovative customer communications strategies and ability to exceed projected sales margins. Our...

  • Customer Communications Team Member

    1 week ago

    Vernon Hills, United States Go Thrive Full time

    Job DescriptionJob DescriptionGo Thrive Chicago’s successful impact in the consulting industry has been nationally recognized by our reputable clients! As a prominent business consulting and communications firm located in Vernon Hills, we are valued for our innovative customer communications strategies and ability to exceed projected sales margins. Our...

  • Customer Communications Team Member

    3 hours ago

    Vernon Hills, United States Go Thrive Full time

    Job DescriptionJob DescriptionGo Thrive Chicago’s successful impact in the consulting industry has been nationally recognized by our reputable clients! As a prominent business consulting and communications firm located in Vernon Hills, we are valued for our innovative customer communications strategies and ability to exceed projected sales margins. Our...

  • Customer Service Representative

    3 weeks ago

    Vernon Hills, United States Thrive Chicago Full time

    The customer comes first within the hospitality industry and that is no exception at Go Thrive Chicago. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating...

  • Customer Service Representative

    4 weeks ago

    Vernon Hills, United States Go Thrive Full time

    Job DescriptionJob DescriptionThe customer comes first within the hospitality industry and that is no exception at Go Thrive Chicago. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you...

  • Customer Service Representative

    1 month ago

    Vernon Hills, United States Go Thrive Full time

    Job DescriptionJob DescriptionThe customer comes first within the hospitality industry and that is no exception at Go Thrive Chicago. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you...

  • Customer Service Representative

    1 week ago

    Vernon Hills, United States Go Thrive Full time

    Job DescriptionJob DescriptionThe customer comes first within the hospitality industry and that is no exception at Go Thrive Chicago. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you...

  • Customer Service

    5 days ago

    Vernon Hills, United States Waterway Carwash Full time

    Overview: Waterway is now hiring Customer Service - Representatives at our Veron Hills location! As a Customer Service - Representative you provide outstanding service to our customers, ensuring that all their needs during a visit are identified and met. In turn, you get to be part of an outstanding work environment. We offer great job flexibility, a clear...

  • Customer Service

    6 days ago

    Vernon Hills, United States Waterway Carwash Full time

    Overview Waterway is now hiring Customer Service - Representatives at our Veron Hills location! As a Customer Service - Representative you provide outstanding service to our customers, ensuring that all their needs during a visit are identified and met. In turn, you get to be part of an outstanding work environment. We offer great job flexibility, a clear...

  • Customer Service Rep

    3 days ago

    Vernon Hills, United States Rust-Oleum Full time

    Job DescriptionJob Title: Customer Service Rep Location: Vernon Hills, IL Department: Sales Support/Customer Service Reports To: Sr. Manager, Customer Service/Order Entry Direct Reports/Manages others: No Hybrid Schedule: Our hybrid work environment includes two (2) remote days/week. Rust-Oleum Corporation is a worldwide leader in protective paints and...

Customer Service Team Lead

2 months ago

Vernon Hills, United States The LaSalle Group Full time

As summer brings a fresh burst of energy and new beginnings, it's the perfect time to embark on an exciting new career opportunity We have partnered with a premier formal clothing and hospitality wear company that is dedicated to providing top-tier products and exceptional customer experiences. Based in Vernon Hills, IL, and growing rapidly, they are all about innovation, quality and customer satisfaction. We're seeking a talented Customer Service Team Lead to oversee a team of 5-7 Customer Service Representatives and elevate our client's customer support operations. If you're ready to dive into a role where you can lead, inspire and make a real impact, this is the perfect summer adventure for you

The Customer Service Team Lead will be integral in ensuring customers receive outstanding service and support. This role involves supervising and guiding a team of 5 -7 Customer Service Representatives, managing daily operations and ensuring timely and effective resolution of customer inquiries and issues. The ideal candidate will possess strong leadership skills, a passion for customer service and the ability to thrive in a fast-paced environment.

Customer Service Team Lead Responsibilities:

  • Supervise, mentor, and support a team of Customer Service Representatives, fostering a positive and productive work environment
  • Monitor and evaluate the performance of team members, providing regular feedback, coaching and conducting performance reviews
  • Handle complex customer inquiries and escalations, ensuring timely and satisfactory resolutions
  • Conduct training sessions for new hires and ongoing training for current staff to enhance their skills and knowledge
  • Manage daily operations of the customer service department, including scheduling, workload distribution and resource allocation
  • Implement and maintain quality control processes to ensure high standards of customer service are consistently met
  • Identify and implement strategies to improve customer service processes, efficiency and customer satisfaction
  • Generate and analyze reports on team performance, customer feedback and service metrics, providing insights and recommendations to senior management
  • Work closely with other departments, including Sales, Marketing and Product Development, to ensure a cohesive customer experience

Customer Service Team Lead Requirements:
  • 3+ years of customer service experience, with at least 2 years in a supervisory or leadership role
  • Bachelor's degree in Business, Management or a related field preferred
  • Strong leadership and interpersonal skills
  • Excellent communication skills, both written and verbal
  • Proficient in customer service software and Microsoft Office Suite
  • Strong problem-solving abilities and attention to detail
  • Ability to manage multiple tasks and prioritize effectively
  • A customer-focused mindset with a passion for providing exceptional service
  • Ability to work well under pressure and in a fast-paced environment
  • A proactive and positive attitude with a willingness to go the extra mile

Customer Service Team Lead Benefits:
  • Competitive salary and performance-based bonuses
  • Health, dental and vision insurance
  • Paid time off and holiday pay
  • Opportunities for career growth and development

If you are interested in this opportunity and meet the qualifications, please apply today

Thank you,

Ashly Wheatland
Project Manager
LaSalle Network

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets.