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Customer Service Specialist On-Site
2 months ago
Customer Service Specialist On-Site
Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.
The Customer Service Specialist handles patients for Customer Service. Performs all customer service duties that occur with a focus on managing the resolution of the phone call and all written and documented communication within the systems and is committed to assisting in meeting all business needs.
Essential Job Functions:
Answering patient questions regarding statements
Posting guarantor payments
Setting up payment plans within our policies
Researching and resolving issues with accounts that have been identified by patients
Reaching out to appropriate departments to resolve any requests made by patients connecting patients with financial counseling department for charity screening
Communicating patient balances
Meeting collection goals as set by department, and providing excellent customer service for all of our patients
Must have knowledge of all areas of the Revenue Cycle. Communicate and partner with other areas of Ensemble and Revenue Cycle to resolve customer service issues
Performs other duties as assigned.
Employment Qualifications:
1-2 years experience in healthcare industry.
Call Center experience preferred
Minimum Education: High School Diploma or GED
Certifications: CRCR within 9 months of hire.
Other Knowledge, Skills and Abilities:
Experience in physician and hospital operations
Compliance and provider relations
Customer Service and Call Center experience preferred
Critical Thinking
Problem Resolution
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