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Customer Service Associate
3 months ago
** Customer Service Associate (ANF)**
****
New Hot This job is a **40-hour** **full-time, benefited,** **FLSA non-exempt,** position in the Student Affairs Division that reports to the Director of Student Affairs. This positions primary location will be the **Alpharetta- North Fulton Campus**. **Salary** : Targeted salary is commensurate with education and experience not to exceed the budgeted amount of $29,120.00 per year. **Minimum Qualifications (Job Code 60825):**
High school diploma or equivalent. In addition to the minimum qualifications, a two-year degree from a technical college. One to two years of experience in a face to face customer service environment, including professional receptionist or office experience and computer literacy in English. Ability to follow oral and written instructions quickly and accurately. Possess ability to communicate with students from culturally diverse backgrounds. Knowledge of Microsoft word and ability to learn additional software packages. Willing to adjust hours during peak times. **Job Description Summary:**
Under general supervision, assists customers with inquiries and when necessary, directs incoming calls or walk-ins to the appropriate department. Performs clerical duties such as typing, scheduling students for various campus events, researching the students enrollment status, responding to student inquiries via telephone and email, responsible for outgoing mail, and entering prospective student information in an enrollment management system. - Answers the telephone in a courteous and timely manner.
- Attentively listens and notes callers' questions and requests.
- Uses sound judgment and knowledge of the technical college, operations and procedures to appropriately respond to callers' questions and requests.
- Records messages accurately and legibly according to established practices.
- Forwards messages to appropriate parties in a timely manner.
This position requires moving about to accomplish tasks or moving from one worksite to another with or without reasonable accommodation.
N
This position requires the ability to adjust or move objects up to 15 pounds in all directions with or without reasonable accommodation.
O
This position requires the ability to repeat motions that may include the wrists, hands and/or fingers with or without reasonable accommodation.
C
This position requires the ability to operate machinery and/or power tools with or without reasonable accommodation.
N
**benefits**
The health, happiness and well-being of employees is paramount to the State of Georgia. Our total rewards package is designed to provide value and options you can tailor to fit your needs.
**Life in Georgia**
Thriving cities and charming towns, beautiful countryside connecting mountain vistas with white-sand beaches, plus a temperate climate offering all four seasons make Georgia one of the very best places to live in the South. Across the state you will find world-class entertainment, professional and recreational sports, and restaurants providing cuisine from around the world. Come experience and enjoy life in Georgia.
Video courtesy of Georgia Department of Economic Development
