Strategic Account Manager

3 weeks ago

Tampa, United States VirtualHealth Full time

About VirtualHealth:

VirtualHealth’s platform, HELIOS, is the first comprehensive platform purpose-builtfor integrated value-based care and deployed by some of the most innovative healthcare organizations in the country to manage millions of lives. Through the HELIOS platform, VirtualHealth (VH) empowers healthcare organizations to achieve enhanced outcomes while maximizing efficiency, improving transparency, and lowering costs. For more information, please visit www.virtualhealth.com .

The Position:

As the Strategic Account Manager at VirtualHealth, you will play a pivotal role in managing and expanding relationships with our existing and new Production clients on the HELIOS platform. This role will serve as the primary contact for post-production clients and will be responsible for representing client needs and goals within the organization. This position requires a highly motivated and organized professional who is passionate about customer success and has a proven track record in account management and sales within the healthcare technology industry.

Responsibilities:

Client Relationship Management:

Build and nurture strong relationships with existing Production client stakeholders.

Act as the primary point of contact for client inquiries, escalations, and ongoing support.

Responsible for all client communications, conflict resolution, and compliance on client deliverables.

Review all major deliverables to ensure client expectations are met. Provide administrative oversight of the project and its goals. Ensure that client issues are dealt with efficiently, informing VirtualHealth management of any problems that may arise.

Account Growth:

Listens for new business opportunities with the client and promotes new offerings from our company.

Collaborate with the sales team to explore new business opportunities within existing accounts and to support client contract renewals and extensions.

Onboarding and Training:

Facilitate the handoff process from Implementation to Support new production clients, ensuring a smooth transition onto the Helios platform.

Work with the VH training leader to provide training sessions to clients to ensure they maximize the platform's value.

Product Knowledge:

Maintain a deep understanding of the HELIOS platform, its features and company capabilities to communicate value propositions to clients effectively.

Client Advocacy:

Serve as a client advocate within VirtualHealth, providing feedback to internal teams for continuous improvement.

Address and resolve client concerns, ensuring high levels of satisfaction.

Reporting and Analysis:

Monitor client usage and performance metrics to identify areas for improvement.

Generate and analyze reports to showcase the impact of the Helios platform on client outcomes.

Work with Manager to review client survey results, draft action plan and close the loop by executing the plan.

Participate in client QBR and EBR meetings.

This position requires minimum 20% travel.

The Candidate:

Bachelor’s degree in business, Healthcare Administration, or related field.

Proven experience in account management or sales within the healthcare technology industry for 7+ years.

Strong understanding of care management, utilization management and healthcare processes.

Proven project management skills and experience.

Technical competence. Understanding of software, web application, technical implication, familiarity with EHR systems and data.

Excellent communication, presentation, and interpersonal skills.

Ability to work collaboratively in a cross-functional team environment.

Results-driven with a focus on exceeding client expectations.

Passionate about our mission to improve healthcare through technology.

Compensation:

Competitive salary

Unlimited PTO

Health, dental, and vision insurance

401K Participation

Rapidly growing technology company with upside potential

Immigration or work visa sponsorship will not be provided

VirtualHealth is committed to ensuring that information security remains a top priority for everyone. All workers are responsible for the protection of our Information Security and we take the execution of this seriously. Information Security Policies and procedures details and training will be provided during on-boarding.

Each candidate will be subject to a background and reference check before beginning employment.

#J-18808-Ljbffr

  • Strategic Planner

    3 weeks ago

    Tampa, United States Strategic Defense Solutions Full time

    Job DescriptionJob DescriptionSalary: $120,000 / yearCCJ5-P requires the presence and assistance of experienced senior defense analysts and program analysts who are familiar with the enormous challenges facing the USCENTCOM within the AOR and who will assist CCJ5-P in campaign, contingency, and crisis-action planning; policy and strategy development, review...

  • Junior Account Manager

    4 days ago

    Tampa, United States Big Sur Technologies, Inc. Full time

    Drive Sales Opportunities: - Engage and assist customers to increase revenue. - Identify potential sales leads and follow up on them. Client Relationship Management: - Act as a liaison between clients and internal teams. - Understand client needs and ensure they are addressed promptly. - Cultivate long-term relationships with a portfolio of...

  • Account Manager

    4 weeks ago

    Tampa, United States AFC Logistics Transport Full time

    Job DescriptionJob DescriptionDescription:The Account Manager is responsible for the retention and growth of a portfolio of client accounts. By nurturing and building relationships, providing great service and customer experience, the AM will have ownership of volume and revenue goals. The AM will ensure the clients experience from a total fulfillment...

  • Strategic Sourcing Manager

    4 days ago

    Tampa, United States Procom Full time

    Business Risk Officer for Global Sourcing and Supplier ManagementOn behalf of our client in the Financial Services Sector, Procom is seeking a Business Risk Officer for Global Sourcing and Supplier Management.Business Risk Officer for Global Sourcing and Supplier Management Job DescriptionThe Third Party Officer (TPO) is a dedicated role part of Third Party...

  • Accounting Manager

    3 days ago

    Tampa, United States Triage Partners LLC Full time

    Established and growing exponentially, Triage Partners is proud to be celebrating over 20 years in business as the National Premier Provider in the telecommunications industry! With exceptional customer focus in mind, we provide a variety of services including fiber and cable installation services, engineering design, as well as integrated supply chain...

  • Accounting Manager

    1 day ago

    Tampa, United States Triage Partners LLC Full time

    Description Position at Triage Partners, LLC Accounting Manager Established and growing exponentially, Triage Partners is proud to be celebrating over 20 years in business as the National Premier Provider in the telecommunications industry! With exceptional customer focus in mind, we provide a variety of services including fiber and cable installation...

  • Marketing Account Strategy Manager

    3 weeks ago

    Tampa, United States Moffitt Cancer Center Full time

    Position Highlights:The Manager, Marketing Account Strategy will contribute to the success of Moffitt Cancer Center with the core responsibility for marketing account strategy workflow that encompasses campaign development, project management and measurement on all account management team efforts. In partnership with the Director, Brand Strategy and Chief...

  • Account Manager

    4 weeks ago

    Tampa, United States Monstera Talent Ltd Full time

    Job DescriptionJob DescriptionAccount Manager - Tampa, FL (Full-time, Onsite)Join our client’s team as an Account Manager based in Tampa, FL, and immerse yourself in a rewarding role where you'll drive sales, enhance customer relationships, and contribute to the success of our dynamic team. We prioritize growth and success, offering an environment...

  • Accounting Manager

    13 hours ago

    Tampa, United States Triage Partners, LLC Full time

    Established and growing exponentially, Triage Partners is proud to be celebrating over 20 years in business as the National Premier Provider in the telecommunications industry! With exceptional customer focus in mind, we provide a variety of services including fiber and cable installation services, engineering design, as well as integrated supply chain...

  • Accounting Manager

    7 days ago

    Tampa, United States Triage Partners, LLC Full time

    Established and growing exponentially, Triage Partners is proud to be celebrating over 20 years in business as the National Premier Provider in the telecommunications industry! With exceptional customer focus in mind, we provide a variety of services including fiber and cable installation services, engineering design, as well as integrated supply chain...

  • Accounting Manager/Supervisor

    6 days ago

    Tampa, FL, United States Robert Half Full time

    DescriptionRobert Half is currently assisting a small, but growing, organization in a search for an Accounting Manager. This role involves overseeing accounting operations, managing financial reporting processes, and implementing best practices to ensure compliance and efficiency. The Accounting Manager collaborate with the management team to optimize...

  • Manager National Accounts

    23 hours ago

    Tampa, United States Lamb Weston Full time

    Requisition Number: Req-234759 Position Title:External Description: Build comprehensive relationships across multiple functions and levels within each of their business partners/accounts, including at the highest levels of the Operators' organization. Develop and execute strategies that balance North American Volume Growth, Margin, NSP, Net Sales and...

  • Sales Account Manager

    13 hours ago

    Tampa, United States Randstad USA Full time

    Randstad, the world’s leading partner for talent, is investing in an Account Manager for our Randstad Digital specialty. As an Account Manager, you will be responsible for driving new business through direct client engagement, territory planning, and selling our services. We prioritize building lasting relationships with clients and candidates, aiming to...

  • Sales Account Manager

    1 day ago

    Tampa, United States Randstad USA Full time

    Randstad, the world’s leading partner for talent, is investing in an Account Manager for our Randstad Digital specialty. As an Account Manager, you will be responsible for driving new business through direct client engagement, territory planning, and selling our services. We prioritize building lasting relationships with clients and candidates, aiming to...

  • Named Account Manager Florida

    1 week ago

    Tampa, United States Palo Alto Networks Full time

    PALO ALTO NETWORKS® is the fastest growing security company in history.  We offer the chance to be part of an important mission:  ending breaches and protecting our way of digital life.  If you are a motivated, intelligent, creative, and hardworking individual, then this job is for you!   Do you have a drive to succeed and over achieve? We are...

  • CDAO Senior SOF Strategic Planner SSP

    4 weeks ago

    Tampa, Florida, United States Global Dimensions, LLC Full time

    Global Dimensions LLC is seeking a skilled and experienced Strategic Planner (SP)/Operations Analyst (OA) to join our team and provide expert day-to-day analysis, assistance, advice, planning, data gathering & integration and preparation of plans and strategies that directly support the USSOCOM (United States Special Operations Command) Command Digital and...

  • Key Account Director

    3 weeks ago

    Tampa, Florida, United States Validity Full time

    About the Role The Key Account Director (KAD) is the overall account leader for Validity's key accounts. The KAD is responsible for growing revenue from existing customers by nurturing and expanding trusted advisor relationships with customers, gaining a deep understanding of customers' needs and developing strategic account plans which include compelling...

  • Account Manager Employee Benefits

    1 week ago

    Tampa, United States Brown & Brown Insurance Full time

    Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is looking for a Account Manager to join our Employee Benefits team in Tampa, Florida! Responsible for account management, high quality customer service for the clients and support to the sales team always...

  • OpenText Admin

    1 week ago

    Tampa, United States Strategic Staffing Solutions Full time

    STRATEGIC STAFFING SOLUTIONS HAS AN OPENING!Strategic Staffing Solutions is currently looking for a OpenText Admin for a contract opening with one of our largest clients! This is a Contract Opportunity with our company that MUST be worked on a W2 ONLY, NO visa sponsorship or C2C eligibility for this position. The details are below. Job Title: OpenText...

  • OpenText Admin

    3 days ago

    Tampa, United States Strategic Staffing Solutions Full time

    STRATEGIC STAFFING SOLUTIONS HAS AN OPENING!Strategic Staffing Solutions is currently looking for a OpenText Admin for a contract opening with one of our largest clients! This is a Contract Opportunity with our company that MUST be worked on a W2 ONLY, NO visa sponsorship or C2C eligibility for this position. The details are below. Job Title: OpenText...