Customer Account Manager

4 weeks ago

San Leandro, United States CR&R Incorporated Full time

Job DetailsJob LocationSan Leandro, CA - San Leandro, CAPosition TypeFull TimeSalary Range$21.00 - $24.00 Job ShiftDayDescriptionHaulaway Storage Containers is a subsidiary of CR&R Incorporated. Our commitment to service goes back to 1968, when we were the first to offer temporary portable storage containers to the construction industry.Haulaway Storage Containers has service centers throughout the western United States, serving Arizona, California, Oregon, Washington, Nevada, Utah and ColoradoPosition Overview:The Customer Service Representative is responsible for managing all aspects of the container needs for new and house account customers and monitoring all sales data tools. You will focus on quarterly measurable account growth, routine work orders, driver logs, and vendor invoice payments. The Account manager will also coordinate with other Haulaway offices for customer deliveries when required and perform all other task assigned by the Branch Manager.Position Responsibilities:Take incoming calls from customers and other Haulaway branches and either handles or routes to appropriate Haulaway departments or staff membersProcess move in, move out and other container move requests into the order entry system, coordinate with customers and Haulaway dispatch to ensure customer expectations are metPerform periodic check-in contacts with House accounts on a schedule established by Branch ManagerFollow up with customers on deliveries/pickups after completionMonitor and update sales data tools and reporting as appropriate (Salesforce, CMD, etc.)Assist dispatcher with customer calls confirming deliveries or to clarify informationTake credit card account numbers and process payments as requestedHandle customer billing queries or requests for information on invoicesEnsure vendor invoice payment and coordination when necessaryCandidate Qualifications:High School diploma at minimum, a college degree is a plusMinimum of 2 years' experience in a service-related industryExcellent written & verbal communication skillsAbility to manage multiple tasksSkilled in multiple programs in the MS Office Suite as well as the ability to learn proprietary systems for business operationConstruction industry experience and/or account management experienceBilingual in Spanish desired but not requiredCompany Benefits:Comprehensive Medical, Dental, Vision and Life InsurancePaid Vacation, Holidays and Personal Days offShort and long-term disability insurance401(k) plan with a generous company matchEEO Statement:C R & R is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.

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