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Customer Service Specialist

4 months ago

Mequon, United States ASSA ABLOY Full time

Career Opportunities: Customer Service Specialist - Oder Processing (29504)

Requisition ID 29504 - Posted - 4Front Engineered Solutions, Inc - BSI IB NA Sales Group - USA: Wisconsin (Mequon) - Customer Service & Contact Center Operations - Posting Country (1) - Yes - Associate - Travel Required: 0%-10%

? Job Description Print Preview

APS - part of 4Front of Engineered Solutions - is looking for YOU to join our team at our facility in Mequon, WI.

Our Order Processing Specialist p erforms a wide variety of duties to manage, and follow-up customer and distributor sales orders from order receipt through production and shipping. They provide product and sales information, order status, availability, pricing, and delivery to customers and distributors. This role also maintains sales records and delivers exceptional customer experience during every customer interaction.

What you will be doing

+ Communicate with customers by phone, in person, or via email to receive orders for manufactured and/or aftermarket products and labor

+ Review incoming orders to ensure order is complete with information needed to ship the order accurately

+ Answer customer and distributor inquiries regarding pricing, availability, and order status

+ Work with Sales, Operations, Engineering, and other departments about date management, special requests, freight, and other customer needs

+ Investigate and process freight claims which involves working with carriers and distributors to resolve issues.

+ Train distributors on the use of the 4Front Resource iCustomer (e-Commerce) program

+ Collaborate with 4Front technical support personnel to provide problem solving, application solutions, and troubleshooting to distributors

+ Enter and process confirmed orders in JDE EPR system and acknowledge back to customer

+ Expedite orders to minimize delays

+ Awareness of new products and services

What we are looking for

+ 2-4 years related experience in customer service working directly with customers, salespeople or distrubutors

+ Flexibility to accomplish changing goals

+ Excellent oral and written communication skills

+ Team attitude

Why apply?

+ Empowerment : Youll work as part of a global team in a flexible work environment, learning and enhancing your expertise.

+ Innovation : You embrace challenges and want to drive ambitious change.

+ Integrity : You are results-oriented, reliable, straightforward and value being treated accordingly.

#LI-onsite

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces physical and virtual safer, more secure, and easier to access.

As an employer, we value results not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, its important to us to have diverse, inclusive teams, and we value different perspectives and experiences.