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Customer Service Specialist

2 months ago

Mequon, Wisconsin, United States Sommer's Automotive Full time

Job Summary:

Sommer's Automotive is seeking a highly skilled and customer-focused Express Service Advisor to join our team. As an Express Service Advisor, you will play a critical role in providing exceptional customer service, ensuring seamless communication, and driving sales growth.

Key Responsibilities:

  • Interact with customers to understand their needs and preferences
  • Set appointments and schedule service work
  • Provide transparent and accurate information on repair costs and time estimates
  • Work closely with the service team to ensure timely and efficient service delivery
  • Meet or exceed sales and customer satisfaction targets

Requirements:

  • High school diploma or equivalent required
  • Previous experience in a customer-facing role, preferably in the automotive industry
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet sales targets

What We Offer:

  • Competitive salary up to $70,000 per year
  • Comprehensive benefits package, including medical, vision, dental, and life insurance
  • 401(k) with employer match and profit-sharing plan