Guest Service Representative
2 months ago
Pacifica Hotels is looking for an outstanding Guest Service Representative to join the team at The Wayfarer SLO, a Tapestry Collection by Hilton. Our Guest Service Representatives are hands-on, team-oriented professionals with high standards and are driven to exceed our guest's expectations on a daily basis.
Formerly The Kinney SLO, The Wayfarer SLO is a refreshed take on an old favorite. Courageous. Curious. Inspired. Click here to learn more.
Core functions of the position, but are not limited to the following;
•Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests
•Communicate effectively with guests and fellow team members
•Greet arriving guests and complete established check-in procedures on a daily basis in order to ensure that guests are fully satisfied
•Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability
•Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out.
•Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing PHC's reservation guideline. Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests
•Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
•Operate the PBX equipment by accepting incoming calls and assisting out-going calls, setting wake-up calls and communicating to guests to ensure timely and efficient service.
•Control cash and credit transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel policy.
•Process all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by guests in a timely manner.
•Contribute to and maintain established information and communication sources such as department and front desk log books in order to enhance department communications and operations.
•Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.
Health Benefits, Travel Perks & More
Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation.
Pay Scale: $18.54 -$19.10 per hour
-
Guest Services Representative
4 weeks ago
San Luis Obispo, California, United States Target Full timeAbout the RoleWe are seeking a highly skilled Guest Advocate to join our team at Target. As a Guest Advocate, you will be responsible for providing exceptional customer service, resolving guest concerns, and promoting our products and services.Key ResponsibilitiesDeliver a welcoming experience to all guests, creating a positive and inclusive atmosphere in...
-
Guest Service Team Member
2 months ago
San Luis Obispo, United States Wingstop Full timeWingstop - 1029 Chorro St - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by greeting...
-
Guest Services Manager
1 month ago
San Diego, California, United States Evolution Parking & Guest Services Full timeJob Title: Guest Services ManagerEvolution Parking & Guest Services is seeking a highly skilled Guest Services Manager to oversee all aspects of our parking operations. As a key member of our team, you will be responsible for ensuring the highest level of service to our clients and their guests.Key Responsibilities:Manage valet parking operations to ensure...
-
Guest Services Representative
3 weeks ago
San Carlos, California, United States Extended Stay Full timeKey Responsibilities:• Assist guests at all times and respond to their requests with diligence and follow-through.• Provide reasonable accommodations in response to guest requests, ensuring a comfortable and enjoyable stay.• Process reservations, registration, payment, and departures in accordance with company guidelines, maintaining accuracy and...
-
Guest Services Representative
4 weeks ago
San Jose, California, United States Extended Stay Full timeExtended Stay Job DescriptionAs a Guest Services Representative at Extended Stay, you will be responsible for providing exceptional customer service to our guests. Your duties will include:Key Responsibilities:Assisting guests at all times and responding to their requests in a timely and professional manner.Providing reasonable accommodations to guests and...
-
Guest Services Representative
4 weeks ago
San Ramon, California, United States Extended Stay Full timeKey Responsibilities:• Assist guests at all times and respond to their requests with diligence and follow-through.• Provide reasonable accommodations in response to guest requests and ensure their needs are met.• Process reservations, registration, payment, and departures in accordance with company guidelines.• Collect relevant guest information for...
-
Guest Services Representative
4 weeks ago
San Rafael, California, United States Extended Stay Full timeJob Summary: As a Guest Services Representative at Extended Stay, you will be responsible for providing exceptional customer service to our guests. Your primary duties will include assisting guests at all times, responding to their requests, and providing reasonable accommodations. You will also be responsible for processing reservations, registration, and...
-
Customer Service Representative
4 weeks ago
San Luis Obispo, California, United States Wingstop Restaurants Full timeDelivering World Class ServiceAs a Guest Service Team Member at Wingstop, you will be responsible for:Acting as the face and voice of Wingstop to all guestsProviding guests with authentic, positive, and genuine experiencesInteracting with guests by greeting them, answering the phone, taking and delivering ordersKey Responsibilities:Deliver exceptional...
-
Guest Service Representative
4 weeks ago
San Francisco, California, United States Marriott International, Inc Full timeJob SummaryAs a Guest Service Representative at Marriott International, Inc, you will be responsible for providing exceptional service to our guests. Your primary role will be to greet and escort guests to their rooms, open doors, and assist guests/visitors entering and leaving the property. You will also inform guests of property amenities, services, and...
-
Guest Service Representative
1 month ago
San Antonio, United States Nothing Bundt Cakes - Stone Oak Full timeBenefits: Company parties Flexible schedule Free food & snacks Free uniforms The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of...
-
Guest Service Representative
4 weeks ago
San Francisco, California, United States Marriott Full timeJob SummaryWe are seeking a skilled Guest Service Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesOrganize and confirm guest check-ins and check-outs, room reservations,...
-
Guest Services Representative
4 weeks ago
South San Francisco, California, United States Chicken Coup, LLC Full timeJob SummaryWe are seeking a highly motivated and customer-focused Guest Services Representative to join our team at Chicken Coup, LLC. As a Guest Services Representative, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, ensuring a positive experience for all who visit our...
-
Guest Services Representative
2 months ago
San Francisco, United States Omni Hotels Full timeLocation: San Francisco Hotel Amidst the breathtaking views that can be found in any corner of the city, San Francisco has something for everyone. You will find a vibrant culture full of art, historical landmarks, museums, world-class restaurants (including a few gourmet food trucks), music festivals, community fairs and championship-caliber sports teams....
-
Customer Service Representative
4 weeks ago
San Luis Obispo, United States ACI Jet Full timeThe Hospitality and Experience (Customer Service Representative) position is responsible for performing all Hospitality and Experience activities for ACI Jet FBO clients and maintaining a positive and productive relationship with ACI Jet's employees, Customer Service Representative, Customer Service, Client Service, Representative, Hospitality, Retail,...
-
Customer Service Representative
1 month ago
San Luis Obispo, United States Waste Connections Full timeWaste Connections - 4388 Old Santa Fe Rd [Customer Service Representative] As a Customer Service Representative at Waste Connections, you'll: Work in conjunction with other departments to resolve customer disputes; Interview customers and record interview information into computer for customer service; Talk with customers by phone and in person, to receive...
-
Guest Service Representative
5 months ago
San Francisco, United States Sonesta International Hotels Full timeJob Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems...
-
Customer Service Representative
4 weeks ago
San Luis Obispo, California, United States SESLOC Credit Union Full timeAt SESLOC Credit Union, we are seeking a skilled Customer Service Representative to join our team. As a Contact Center Representative, you will be responsible for providing exceptional service to our members via telephone. Your primary goal will be to assist existing and new potential members with their inquiries regarding credit union products and...
-
Customer Service Representative
1 month ago
San Luis Obispo, California, United States Spirit Halloween Full timeSpirit Halloween Job DescriptionAs a Sales Associate at Spirit Halloween, you will be responsible for providing exceptional customer service and driving sales. Key responsibilities include:Key Responsibilities:Acknowledge all guests through a greeting, smile, or eye contact.Demonstrate knowledge of store products and use this knowledge to build...
-
Customer Service Representative
1 month ago
San Luis Obispo, United States XPO Full timeWhat youll need to succeed as a Customer Service Representative at XPO Minimum qualifications: 2 years of customer service experience Strong computer, typing and 10-key skills Experience with Microsoft Office Available to work a variety of shifts, including days, evenings, nights and weekends Preferred qualifications: Transportation experience Excellent...
-
Customer Service Representative
1 month ago
San Luis Obispo, United States XPO Full timeWhat you’ll need to succeed as a Customer Service Representative at XPOMinimum qualifications:2 years of customer service experienceStrong computer, typing and 10-key skills Experience with Microsoft Office Available to work a variety of shifts, including days, evenings, nights and weekendsPreferred qualifications:Transportation experienceExcellent verbal...