Implementation Service Desk Project Manager

2 weeks ago


Dallas, United States Synergies Plus Resources Full time

We have an immediate opening for a Service Desk Solution Project Lead for a client project. Below are the key details:

Role: Service Desk Solution Project Lead

Location: US-based (hybrid remote with onsite work as needed)

Duration: 8-10 months

Responsibilities:

  • Vendor analysis, selection, installation, and configuration of a new Service Desk solution.
  • Collaborate with stakeholders, conduct vendor assessments, and manage project timelines and budgets.
  • Ensure successful deployment/implementation and provide training and support to end users.
  • Ensure ongoing governance standards are in place for long term support and optimization.

Requirements:

  • 5 years of experience leading Service Desk solution projects.
  • Strong expertise in Service Desk tools (preferably ServiceNow) and ITSM processes.
  • Proven track record in vendor evaluation, project management, and client communication.
  • Relevant certifications (PMP, ITIL, Agile) are advantageous.



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