IT Help Desk Technician

3 weeks ago

Dallas Texas, United States ITOCHU Building Products Holdings, Inc. Full time
Overview:
It's a great time to join an industry leader

 

ITOCHU Building Products (IBP) Holdings has an immediate need for an IT Help Desk Technician at our Dallas corporate office. 

The IT Help Desk is the primary IT support conduit for all ITOCHU Building Products entities.  This 100% in-office position will be based out of our Dallas, TX HQ at 3010 Lyndon B. Johnson Freeway.

 

ITOCHU Building Products is the largest leading manufacturer and wholesale distributor of fencing products in North America. The IBP information technology department supports IT services for its member companies, including Master Halco, Alta Forest Products, and US Premier Tube Mills.

 

This is a very exciting time to join our company. We are continuing to grow (80+ locations), introducing new products, making technological investments, and implementing innovative marketing strategies.  

 

Why Join our Company?

Itochu Building Products Holdings is a fast-growing company with numerous avenues for growth and development.

Full time Monday through Friday schedule

Generous PTO (Personal Time Off)

Company Paid Holidays

Matching 401k

Comprehensive Benefit program

Bonus Opportunities

Master Halco offers advancement opportunities at every level. We are always looking for people with the drive to learn and determination to succeed.

Responsibilities:
Provide technical support to users by researching and troubleshooting problems.

Support customers remotely and in-person by identifying problems, researching answers, and guiding clients through corrective steps.

Daily administration, distribution and escalation of support tickets through Jira Service Management.

Microsoft AD/0365 account creation and administration.

Maintain service contracts of office equipment.

We are also focused on our people -- our most important resource. 

Qualifications:
Qualifications:

2-4 years of experience in a similar role

Experience configuring and troubleshooting Windows 10 and/or Windows 11.

2+ years administrating Active Directory

Experience supporting and using Office 365 applications.

Strong analytical and troubleshooting skills with the ability to handle and own critical issues through to resolution.

Ability to create technical documentation and training documents.

What sets you apart:

Excellent communication and customer service skills

Experience supporting a similar multi-site organization

Excellent organizational skills

Job relevant certifications

Physical demands:

The ability to lift 30 pounds (Printers, monitors, etc.)

At IBP, we believe in transparency, open communication, and rewarding success with a path to fully develop your potential while building a career.

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