Service Desk Supervisor

2 weeks ago

Dallas, United States Triumph Financial Full time
Join TriumphX

TriumphX, a member of the Triumph Financial portfolio of brands, provides a concentration of technology and project management resources the members of the Triumph Financial portfolio of brands - TriumphPay, Triumph and TBK Bank - via a shared service model. We're looking for top tech and project management talent to analyze, recommend and build strategic solutions that support Triumph Financial's mission to become a world-class, market-leading financial and technology company.

Position Summary

The Service Desk Supervisor will be responsible for the day-to-day support needs for the user base at Triumph Financial. The position will oversee first level IT Service Desk staff and be responsible for developing the future state of the team. This leader will be responsible for managing daily operations of the service desk, delivering IT services to employees, and managing all technology inventory. The role is accountable for enhancing the existing service, as well as service delivery.

Essential Duties & Responsibilities
  • Define and manage all employee-oriented IT services, including internal client computing, mobility, communications, and standard desktop applications.
  • Manage IT service desk services including both internal and managed service provider tier-one support teams.
  • Proactively ensure that negotiated service level agreements are met, monitors performance, ensures compliance and drives continuous improvements to exceed such agreements.
  • Utilize ITSM frameworks and ITIL methodology management across IT to evolve best practices and simplify customer's IT operations including metrics, SLAs, and reporting.
  • Analyze data and identify positive or negative trends in the volume and types of incidents and requests received.
  • Establish baselines and areas of improvement to reduce incidents, requests, and lead efforts to increase self-service, automation via IT self-service portal.
  • Oversees problem management, determining root cause. Works with other IT functions to develop solutions to prevent re-occurring incidents.
  • Collaborate with IT Enterprise Architecture, IT Leaders, external providers to build long-range technology roadmap of IT services that aligns with desired service capabilities, anticipates service demand and costs.
  • Work with IT Leaders to develop and measure operational handoff from project to support personal.
  • Management duties include hiring, training, coaching, counseling, and evaluating performance of direct reports and managed service provider support teams.
  • Accountability on the use of services, handling of sensitive data, and resolving incidents and requests in compliance with SOX, SOC and FDIC requirements.
  • Additional duties as required.
Experience & Education

The successful candidate will possess business operations experience and skills, leadership expertise, analytical and critical thinking skills, and attention to detail. Additionally, the ideal candidate should possess the following:
  • Bachelor's degree in Technology, Engineering, or Mathematics (STEM) or equivalent work experience.
  • Must have 3-5 years of experience working directly with Customer Support.
  • Minimum of 3-5 years' experience in an IT support role in either Systems Engineering or Network Engineering.
  • Minimum 2-3 years' experience in performance management, development, training, and coaching.
  • Ability to troubleshoot technical issues at a high level to determine the appropriate path to resolution.
  • Demonstrated success at a company in similar nature for a minimum of 3 years and as a Service Supervisor or similar for at least 2 years.
  • Must be capable of dealing confidently and professionally with Customers.
  • Must be a team player and build good working relationships across all functions.
  • Must have a strong personal drive for delivering industry-leading Customer support, and thrive in a fast-paced, high energy environment with a proactive focus.
  • Organized and analytical, able to eliminate obstacles through creative and adaptive approaches.
Skills & Abilities Required
  • Self-motivated with the ability to work individually or in a team.
  • Strong analytical, project management, interpersonal and oral and written communication skills.
  • Strong leadership skills with focus on designing, building, enhancing, and sustaining technical support excellence as well as service delivery.
  • Passion for Service Delivery, Customer Service, User Experience, and Operational Excellence.
  • Focus on improving user's IT support experience and operational productivity.
  • Strong experience managing managed service provider that provides IT end-user support for organization.
  • Proven leadership ability and a positive attitude toward the mentoring and training of others in a remote capacity.
  • Significant experience with enterprise ITIL methodologies and management disciplines as well as IT Service Management tool.
  • Expertise in the support of the Information Technology currently deployed.
  • Proven demonstration of learning agility including interpersonal risk-taking, collaboration, experimentation, and reflection, as well as speed and flexibility.
  • Must be detail oriented, convey a positive attitude and be resourceful.


#LI-JH1

We offer Medical, Dental, Vision, Paid Time Off, 401k and much more.

Go on. Do it. Apply Today

  • Service Desk Supervisor

    1 month ago

    Dallas, United States Triumph Financial Full time

    Responsibilities Define and manage all employee-oriented IT services, including internal client computing, mobility, communications, and standard desktop applications.Manage IT service desk services including both internal and managed service provider tier-one support teams.Proactively ensure that negotiated service level agreements are met, monitors...

  • Service Desk Associate

    4 weeks ago

    Dallas, United States Cooper Aerobics Health & Wellness Full time

    Part-time. The Service Desk Associate is responsible for responding to the needs of all members at the Cooper Fitness Center. Their primary role is to coordinate check-ins and customer service needs on a regular basis. Schedule: varies; including wee Service Desk, Associate, Customer Service, Service Manager, Retail, Healthcare

  • Implementation Service Desk Project Manager

    3 days ago

    Dallas, United States Synergies Plus Resources Full time

    We have an immediate opening for a Service Desk Solution Project Lead for a client project. Below are the key details:Role: Service Desk Solution Project Lead Location: US-based (hybrid remote with onsite work as needed) Duration: 8-10 months Responsibilities:Vendor analysis, selection, installation, and configuration of a new Service Desk...

  • Implementation Service Desk Project Manager

    3 days ago

    Dallas, United States Synergies Plus Resources Full time

    We have an immediate opening for a Service Desk Solution Project Lead for a client project. Below are the key details:Role: Service Desk Solution Project Lead Location: US-based (hybrid remote with onsite work as needed) Duration: 8-10 months Responsibilities:Vendor analysis, selection, installation, and configuration of a new Service Desk...

  • Implementation Service Desk Project Manager

    3 days ago

    Dallas, United States Synergies Plus Resources Full time

    We have an immediate opening for a Service Desk Solution Project Lead for a client project. Below are the key details:Role: Service Desk Solution Project Lead Location: US-based (hybrid remote with onsite work as needed) Duration: 8-10 months Responsibilities:Vendor analysis, selection, installation, and configuration of a new Service Desk...

  • Front Desk Fitness>

    3 weeks ago

    Dallas, United States ClubCorp Full time

    ClubCorp - JobID: 228587 [Guest Service / Concierge] As a Fitness Front Desk Staff at ClubCorp, you'll: Ensure that all Members and Guests check-in when using the Fitness/Spa/Sports Club and that all Members are addressed by name; Answer telephones promptly and courteously and direct all calls to the appropriate areas; Promote the facility amenities,...

  • Service Desk Technician

    1 month ago

    Dallas, United States CornerStone Technology Talent Services Full time

    Job Title: Service Desk TechnicianLocation: Dallas, TX (Onsite)Pay based on experience: $20-$25/hr.CornerStone Technology Talent Services is seeking a Service Desk Technician for a position in Dallas, TX. As the Service Desk Technician, you will be responsible for being the initial point of contact for users to report issues. Qualified candidates will...

  • Service Desk Technician

    3 weeks ago

    Dallas, United States CornerStone Technology Talent Services Full time

    Job Title: Service Desk TechnicianLocation: Dallas, TX (Onsite)Pay based on experience: $20-$25/hr.CornerStone Technology Talent Services is seeking a Service Desk Technician for a position in Dallas, TX. As the Service Desk Technician, you will be responsible for being the initial point of contact for users to report issues. Qualified candidates will...

  • Operations Supervisor

    7 days ago

    Dallas, United States Bouldering Project Full time

    The Operations Supervisor is responsible for supporting the needs of the front desk staff by providing leadership, modeling, and training as well as acting as the principal conduit between customers, staff, and management. Operations Supervisors work alongside front desk staff to execute and oversee transactions at registers, provide memberships and other...

  • Sr. Service Desk Engineer

    19 hours ago

    Dallas, United States Paladin Consulting, Inc Full time

    Job Title: Sr. Service Desk Engineer Work Location: Austin, TX (onsite)Education/Experience Required: 5+ years of relevant technical support experience.Job Description: As a Service Desk Support Engineer, you will be a part of our Infrastructure Engineering team and will be a critical part of fulfilling Engineering's mission: to establish a world-class,...

  • Operations Supervisor

    2 days ago

    Dallas, United States Bouldering Project Full time

    The Operations Supervisor is responsible for supporting the needs of the front desk staff by providing leadership, modeling, and training as well as acting as the principal conduit between customers, staff, and management. Operations Supervisors work alongside front desk staff to execute and oversee transactions at registers, provide memberships and other...

  • Operations Supervisor

    4 days ago

    Dallas, United States Ring Full time

    Dallas Bouldering Project – Operations / Bouldering Project’s mission is to foster meaningful human connection with the most inspiring and inclusive climbing, movement, and community spaces. We care deeply about humans. We’re driven by the pursuit of better. We create joyful places and pathways for climbing, fitness, yoga, and social experiences that...

  • Front Office Supervisor-St. Augustine Dental

    1 week ago

    Dallas, United States Page Southerland Page Full time

    There is a $500 sign on incentive upon hire. This is a full time position, Monday-Thursday 8:00-7:00. POSITION SUMMARY The Front Office Supervisor is a multi-functional, fast paced, customer-oriented supervisory position. This position will be responsible for all routine supervisory tasks regarding customer service personnel as well as additional duties...

  • Dual Front Desk Manager

    2 weeks ago

    Dallas, United States Aimbridge Hospitality Full time

    The Dual Front Desk Manager is responsible for ensuring the operation of the Front Office at 2 properties. This individual must perform in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and thr Manager, Front Desk, Front Desk Manager, Hospitality, Reservations, Accounting

  • Help Desk Technician

    2 weeks ago

    Dallas, United States The LaSalle Group Full time

    LaSalle Network is currently partnering with our client, an in-home care company, that is seeking a Help Desk Technician to join their team. This position is based in Dallas, TX and will be expected to be onsite but will also be offered some remote flexibility. This is a contract-to-hire opportunity. Help Desk Technician Responsibilities: Monitor,...

  • Help Desk Technician

    4 days ago

    Dallas, United States LaSalle Network Full time

    LaSalle Network is currently partnering with our client, an in-home care company, that is seeking a Help Desk Technician to join their team. This position is based in Dallas, TX and will be expected to be onsite but will also be offered some remote flexibility. This is a contract-to-hire opportunity. Help Desk Technician Responsibilities: Monitor,...

  • Help Desk Technician

    5 days ago

    Dallas, United States LaSalle Network Full time

    LaSalle Network is currently partnering with our client, an in-home care company, that is seeking a Help Desk Technician to join their team. This position is based in Dallas, TX and will be expected to be onsite but will also be offered some remote flexibility. This is a contract-to-hire opportunity. Help Desk Technician Responsibilities:Monitor, prioritize...

  • Help Desk Technician

    6 days ago

    Dallas, United States LaSalle Network Full time

    LaSalle Network is currently partnering with our client, an in-home care company, that is seeking a Help Desk Technician to join their team. This position is based in Dallas, TX and will be expected to be onsite but will also be offered some remote flexibility. This is a contract-to-hire opportunity. Help Desk Technician Responsibilities:Monitor, prioritize...

  • Help Desk Technician

    6 days ago

    Dallas, United States LaSalle Network Full time

    LaSalle Network is currently partnering with our client, an in-home care company, that is seeking a Help Desk Technician to join their team. This position is based in Dallas, TX and will be expected to be onsite but will also be offered some remote flexibility. This is a contract-to-hire opportunity. Help Desk Technician Responsibilities:Monitor, prioritize...

  • Help Desk Technician

    2 days ago

    Dallas, United States LaSalle Network Full time

    LaSalle Network is currently partnering with our client, an in-home care company, that is seeking a Help Desk Technician to join their team. This position is based in Dallas, TX and will be expected to be onsite but will also be offered some remote flexibility. This is a contract-to-hire opportunity. Considering applying for this job Do not delay, scroll...