Sales Manager

2 days ago

Sioux City, United States Hard Rock Hotel and Casino Sioux City Full time

PRIMARY RESPONSIBILITIES

  • Solicit new and existing accounts to meet/exceed revenue goals through telephone prospecting, sales calls, site inspections, and written communication.
  • Coordinate and participate in blitzes, expositions, fairs, familiarization trips, site inspections, and other relevant activities.
  • Coordinate ongoing research of the industry to detect market trends and related information for development of new sales and marketing strategies. Make recommendations to improve potential from various markets.
  • Review and develop guest history records to enhance personalized service for repeat guests.
  • Ensure proper communication between sales and operations departments to satisfy any special group needs.
  • Monitor actual sales, revenues, and expenses to determine variance and assess goal accomplishments, and adjust strategies and forecasts accordingly.
  • Monitor competitive set activities and adjust execution as needed.
  • Ensure an extraordinary experience and create loyalty to the property and Hard Rock brand by exceeding expectations through exceptional service and product quality.
  • Resolve guest and client complaints and implement changes to prevent future issues.
  • Monitor quality assurance program scores and guest feedback. Take corrective action when necessary.
  • Maintain effective relationships with clients.
  • Promote the organization in and out of industry and at relevant trade associations.
  • Present a professional image to employees, guests, clients, owners, and investors.
  • Generate incremental revenue and brand awareness through the creation and implementation of brand relevant local events and promotions.
  • Operate ethically to protect the Hard Rock brand. Ensure brand and business initiatives are implemented.
  • Maintain confidentiality of guest, employee, and company information.
  • Assist in monitoring and track incoming charitable requests and fulfill in-kind donations for not-for-profit organizations.
  • Assist with team member charitable volunteer functions and charitable campaigns.
  • Accurately builds room blocks and reserves function space and audits spaces entered by others
  • Collaborates with, General Manager, Assistant General Manager, Marketing Director, and F&B Director on special projects including mailings, sales blitz lists, and other sales related activities
  • Develop the Motor Coach program in collaboration with the General Manager, Assistant General Manager and Director of Marketing
This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned.

REQUIREMENTS

EXPERIENCE, EDUCATION, AND CERTIFICATIONS
  • 3+ years' experience in hospitality management, in a sales role.
  • Degree/diploma in Hospitality Management, or an equivalent combination of education and experience that provides knowledge, skills, and ability sufficient to successfully perform the duties of the position.
SKILLS
  • High energy with effective and influential people skills. Positive attitude and the desire to motivate others.
  • Ability to prioritize and work on several projects simultaneously should pose a challenge without being overwhelming.
  • Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
  • Strong communication and listening skills and excellent speaking, reading, and writing ability.
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and employees of the organization.
  • Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing.
  • Strong command of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (MICROS Opera, Sabre/SYNXIS, Delphi, etc.).
  • Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.
PHYSICAL DEMANDS
  • Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods of time.
  • Ability to sit for extended periods of time.
  • Ability to make repeating movements of the arms, hands, and wrists.
  • Ability to express or exchange ideas verbally and perceive sound by ear.
  • Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
  • Ability to occasionally move objects (lift, push, pull, balance, carry) up to 10 pounds.
ADDITIONAL REQUIREMENTS
  • Deep understanding of lifestyle hotels and premium dining products and services.
  • Passion for music and knowledge of music trends preferred.
  • Self-starter with an entrepreneurial spirit and strong organizational skills
  • Ability to travel occasionally.
  • Ability to work evenings, weekends, and holidays, as needed.


#hardrockcasino

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