Current jobs related to Field Service Supervisor - Pocatello - Western States Machine Company

  • Field Service Engineer

    1 week ago

    Pocatello, United States Allied Business Solutions Full time

    We’re Hiring!(just like everyone, but we think you'd like to work here)Join our winning team voted 2024 Top Companies in the Treasure Valley.Maybe it’s because “Have Fun!” is one of our Core Values!Field Service EngineerAre you a wizard with office equipment? Turning paper jams into paper champs?You’re the missing piece in our dynamic puzzle!As a...

  • Field Service Engineer

    4 days ago

    pocatello, United States Allied Business Solutions Full time

    We’re Hiring!(just like everyone, but we think you'd like to work here)Join our winning team voted 2024 Top Companies in the Treasure Valley.Maybe it’s because “Have Fun!” is one of our Core Values!Field Service EngineerAre you a wizard with office equipment? Turning paper jams into paper champs?You’re the missing piece in our dynamic puzzle!As a...

  • Field Service Engineer

    1 week ago

    Pocatello, United States Allied Business Solutions Full time

    We’re Hiring!(just like everyone, but we think you'd like to work here)Join our winning team voted 2024 Top Companies in the Treasure Valley.Maybe it’s because “Have Fun!” is one of our Core Values!Field Service EngineerAre you a wizard with office equipment? Turning paper jams into paper champs?You’re the missing piece in our dynamic puzzle!As a...

  • Culinary Services Supervisor

    4 weeks ago

    Pocatello, Idaho, United States PocatelloChubbuck School District 25 Full time

    Position Overview:The primary role of a Culinary Services Supervisor is to assist management in the effective organization and operation of food service and sanitation activities.Key Responsibilities:- Aid in the preparation of meals for educational institutions, including lunches and breakfasts.- Serve food to students and staff, ensuring quality and...

  • Field Service Technician

    4 weeks ago

    Pocatello, Idaho, United States Express Employment Professionals Full time

    Position Overview:Express Employment Professionals is seeking a dedicated Service Route Technician to join our team. This role is essential in ensuring the effective installation and maintenance of water treatment systems.Key Responsibilities:Install and maintain water treatment equipment.Efficiently complete daily service routes.Provide exceptional customer...

  • Field Service Technician

    4 weeks ago

    Pocatello, Idaho, United States Express Employment Professionals Full time

    Position Overview:Express Employment Professionals is seeking a dedicated Service Route Technician to join our team. This role is essential in ensuring the effective installation and maintenance of water treatment systems.Key Responsibilities:Install and maintain water treatment equipment efficiently.Manage daily service routes with professionalism and...

  • Field Service Technician

    4 weeks ago

    Pocatello, Idaho, United States Express Employment Professionals Full time

    Position Overview:Express Employment Professionals is seeking a dedicated Service Route Technician to join our team. This role is essential in ensuring the effective installation and maintenance of water treatment systems.Key Responsibilities:Install water treatment systems with precision and care.Efficiently complete daily service routes while adhering to...

  • Paving Foreperson

    2 weeks ago

    Pocatello, Idaho, United States Idaho Materials & Construction Full time

    Job SummaryIdaho Materials & Construction is seeking a highly skilled Paving Foreperson to oversee the day-to-day completion of projects. This front-line supervisory position requires strong leadership and communication skills to manage laborers and operators, ensuring timely completion of tasks and high-quality results.Key ResponsibilitiesLead a team of...

  • Retail Operations Supervisor

    4 weeks ago

    Pocatello, Idaho, United States Zumiez Full time

    Position Overview:As a Retail Operations Supervisor at Zumiez, you will play a crucial role in enhancing sales performance while supporting the Store Manager in various operational tasks.Key Responsibilities:1. Assist in driving sales results through effective merchandising and operational strategies.2. Maintain personal performance metrics while mentoring...

  • Field Service Technician for Heavy Equipment

    4 weeks ago

    Pocatello, Idaho, United States Western States Machine Company Full time

    JOIN WESTERN STATES MACHINE COMPANY: At Western States, we pride ourselves on a culture driven by our Vision, Mission, and VALUES. Our commitment to SAFETY ensures that every employee returns home safely each day. We pursue EXCELLENCE in our operations and embrace a competitive spirit. Acting with INTEGRITY is fundamental to our decision-making process. Our...

  • Operations Supervisor

    3 weeks ago

    Pocatello, Idaho, United States Aspen Dental Full time

    About Aspen DentalAt Aspen Dental, we prioritize our employees, providing the security and stability that comes with being part of a leading dental service organization (DSO).Our comprehensive training program, competitive pay, and flexible work schedules are designed to help you excel in your career.Position OverviewAs an Operations Supervisor, you will...

  • Retail Operations Supervisor

    4 weeks ago

    Pocatello, Idaho, United States Petco Animal Supplies, Inc. Full time

    Join Our Team at Petco Animal Supplies, Inc.At Petco, we are dedicated to creating a healthier, brighter future for pets, pet parents, and the community. If you are passionate about making a meaningful impact, fostering a welcoming environment, and prioritizing your well-being, Petco is the ideal place for you.Our Core Values:We cherish all pets as if they...

  • Service Technician

    2 months ago

    Pocatello, United States Triton Investments Inc Full time

    Job DescriptionJob DescriptionSERVICE MAINTENANCE TECHNICIAN AT TRITONStudent Property JOB DESCRIPTIONThis role requires a proactive individual capable of independently planning, scheduling, and addressing maintenance issues promptly and effectively. Responsibilities include repairing the physical structure of buildings and units, supervising preventive...

  • Service Technician

    5 days ago

    Pocatello, United States Triton Investments Inc Full time

    Job DescriptionJob DescriptionSERVICE MAINTENANCE TECHNICIAN AT TRITONStudent Property JOB DESCRIPTIONThis role requires a proactive individual capable of independently planning, scheduling, and addressing maintenance issues promptly and effectively. Responsibilities include repairing the physical structure of buildings and units, supervising preventive...

  • Environmental Service Attendant

    2 weeks ago

    Pocatello, Idaho, United States JobsRUs Full time

    Job Title: Environmental Service AttendantJobsRUs.com is seeking a highly skilled Environmental Service Attendant to join our team in Pocatello, ID.Job Summary:The Environmental Services Attendant I will be responsible for maintaining a clean and safe environment in various locations, including commercial, healthcare, schools, and universities. This role...

  • Customer Service Representative

    6 days ago

    Pocatello, Idaho, United States EMI Health Full time

    Customer Service RepresentativePocatello, IdahoEMI Health is a dynamic organization that offers a comprehensive benefits package to its employees. As a Customer Service Representative, you will play a vital role in delivering exceptional service to our customers.We are a tobacco-free workplace, and we are committed to providing a healthy and productive work...

  • Customer Service Representative

    4 months ago

    Pocatello, United States EMI Health Full time

    ** Customer Service Representative** ** Pocatello, Idaho** Become a part of EMI Healths growing organization. EMI Health is an employee benefits firm providing insurance products to companies and individuals in many states across the country. We provide our employees with an outstanding benefit package that includes paid medical and dental coverage for...

  • Sanitation Services Specialist

    4 weeks ago

    Pocatello, Idaho, United States JobsRUs Full time

    Company Overview:JobsRUs is dedicated to providing exceptional service and maintaining high standards of cleanliness across various sectors. We are currently looking for a dedicated Sanitation Services Specialist to join our team.Position Overview:The Sanitation Services Specialist will be responsible for ensuring that all facilities are kept clean and...

  • Software Development Supervisor

    1 week ago

    Pocatello, Idaho, United States Idaho Central Credit Union Full time

    Job Title: Software Development SupervisorIdaho Central Credit Union is seeking a highly skilled Software Development Supervisor to oversee the delivery of our applications and services for our members. As a technical leader, you will be responsible for guiding a high-performing software development team and ensuring the quality of our software products.Key...

  • Service Representative for Insurance Solutions

    4 weeks ago

    Pocatello, Idaho, United States EMI Health Full time

    Client Support SpecialistLocation: Pocatello, IdahoJoin EMI Health, a leading provider of employee benefits and insurance solutions. We are dedicated to offering our employees a comprehensive benefits package, which includes medical and dental coverage, paid time off, holiday pay, vision, life insurance, disability benefits, health savings accounts, and...

Field Service Supervisor

4 months ago

Pocatello, United States Western States Machine Company Full time
JOB SUMMARY:The Field Service Supervisor manages the customer repair process, which is comprised of the oversight, management and coordination of service work in the assigned territory, and is the primary customer contact through the life of the repair.This includes all customer correspondence and documentation related to the repair from inquiry to invoice/follow-up. This role is also responsible for the growth and development of its assigned technicians. The purpose for this role is to ensure the highest levels of customer service possible are provided through constant communication with the technicians, support functions, and the customer.This position will also have the responsibility for effectively scheduling assigned Field Technicians in such a manner that promotes productivity and efficiency.The Field Service Supervisor will be intimate with each repair and will work closely with the Field Technicians to create and maintain the work order including story writing, segment creation, warranty/policy issues, etc.This single point of contact will ensure constant customer communication, customer consent and will virtually eliminate work order discrepancies.

ESSENTIAL FUNCTIONS:

  • Supervises employees. Performs annual performance reviews, oversees the development and administration of employee development plans and recommends compensation increases.Administers discipline; has authority to hire employees.
  • Completes assigned technician's annual performance appraisals on or before their anniversary dates.
  • Functions as primary point of contact for customers seeking service work. Answers and directs incoming Service calls.
  • Performs all sales functions (quotes, estimates, bids, etc.) for incoming phone calls and walk-in customers needing service work.
  • Qualifies the repair needs with the customer and collects the necessary information needed to accurately create a quote or estimate of repair.
  • Works closely with Service Pricing Group to provide an estimate or quote to the customer in adherence with Customer Care Standards.
  • Discounts shop labor rates to gain business as necessary.
  • Meets typical annual target of 22% PAD (may vary year over year) for annual profitability of the team and the store.
  • Works with field technicians to gain customer consent for quoted or estimated work prior to the repair.
  • Meets final repair performance versus quoted amounts expectations of on or under quote.
  • Manages marketing campaigns in partnership with Product Support Sales Representatives (PSSRs) that are designed to drive business into their assigned areas.
  • Works closely with PSSRs and other department's sales representatives (General Line, CAT Rental, Engine, etc.) to coordinate service opportunities in their assigned areas.
  • Evaluates all Warranty, Policy, and Service update issues that may be required for the particular type of machine being repaired.
  • Presents initial quote or estimate for work required to the customer and any ongoing changes to gain consent to move forward with the repair.
  • Duplicate
  • Adds, deletes or otherwise manages the different elements of a work order during the repair process, including: segments, charge codes, job notes, etc.
  • Uses the Service scheduling tool to schedule and maintain all aspects of the repair in the field and the shop specific to assigned team members and area.
  • Performs all necessary work functions in Microsoft A/X specific to the work order process by creating, maintaining and closing all work orders.
  • Coordinates with Field Technicians to ensure all job stories are accurately added to the work order prior to invoice
  • Owns responsibility for the productivity of the technicians assigned to the team.
  • Will be measured by and held accountable for invoicing service calls according to WIP turns metric.
  • Coordinates the usage, rental or purchase of special tooling needed to perform repair work.
  • Provides frequent communication of service status updates for each customer, as well as research, fact-finding, resolution and follow-up of customer questions and concerns so that nothing come as a surprise to the customers. Provides advice related to replace versus repair options.
  • Contacts the customer, after input from the Technician, with any up-sell items and explains the issue; then either gains consent to perform the work or directs technician to proceed without doing the work.
  • Discounts, credits and re-issues customer invoices as needed to ensure customer satisfaction
  • Makes internal policy decisions for the Service Department and will work with other departments to ensure the policy expenses from their areas are allocated to the appropriate internal accounts.
  • Meets the break-even goal for all goodwill and warranty decisions and the variance of those policy and warranty accounts at the end of the year.
  • Approves employees' work time and adjusts employee time on work orders as needed
  • Works directly with Field Technicians to ensure quality control measures have been effectively deployed.
  • Works with centralized functions concerning warranty, goodwill, policy, technical communications and any other relevant items associated with timely completion of the repair.
  • Finalizes all repair work by contacting the customer, reviewing the invoice in detail, and gaining consent to close.
  • Follows up with customers post repair to gauge customer satisfaction
  • Adheres to all customer care standards.
  • Actively cares and advocates safety at Western States.Adheres to and promotes all applicable safety policies, procedures and standards.
  • May accomplish training and serve as a team member in support of Western States' strategic programs, projects, and initiatives.
  • Works within and promote corporate vision, mission, and values of the organization.
  • Performs other duties as assigned.
KNOWLEDGE SKILLS AND ABILITIES:
  • Knowledge and use of Microsoft computer products or other comparable systems required.
  • Knowledge or ability to learn Microsoft AX, Infocast, and Sales Link.
  • Proven conflict resolution skills.
  • Proven skills in written and verbal communications, planning, organizing, leadership and interpersonal relationship building.
  • Ability to set and manage priorities.
  • Must be a self starter and able to work without supervision.
  • Consistent attendance.
EDUCATION AND EXPERIENCE:
  • Proof of high school diploma or General Education Degree (GED).
  • Associates Degree from an accredited vocational school preferred.
  • Five years minimum experience working on heavy equipment required. Caterpillar environment with hydraulic, engine and power-train experience preferred.
  • Minimum of one year previous supervisory experience required.
  • Valid driver's license and acceptable driving record required.
  • Must be able to communicate (speak, read, comprehend, write in English).
PHYSICAL CHARACTERISTICS:
  • Must be able to sit for long periods of time along with walking, standing, climbing stairs, reaching pushing, pulling, leaning and twisting.
  • Must be able to lift 50 pounds.
  • Must be able to meet all safety requirements for applicable safety policies.


Disclaimer:The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification.It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)