Customer Service Specialist

1 month ago

Towanda, United States MY HR Full time

100,000 products and tools made of the strong metals tungsten and molybdenum: This has been our mission and passion for over 100 years, shared by 11,000 employees all over the world.

We at the Plansee Group still have big plans - and we will get even better with you Become part of our team

Position type: Non-Exempt

Position Overview: The Inside Sales Representative's primary responsibility is to act as a liaison between the customer and CERATIZIT USA's internal functions including, production, planning, marketing and finance. This position is primarily remote and may require travel.

Responsibilities:

  • Working with all aspects of CERATIZIT USA's business - sales, marketing, planning, production, finance, quality, and R&D - the Inside Sales Representative will interact and help manage customer relationships. This will be done though a high level of professionalism, communication, and cooperation internally and externally.
  • Data entry and maintenance - Including, but not limited to, order entry, quote entry, initiate part number set-up, order maintenance (changes, updates, etc.), new customer set-up, customer master maintenance, entering SAP on-line pricing.
  • Communication & Collaboration - Quote follow up (internally and externally), attend production and other internal meetings, facilitate, and attend customer calls, work with customer and logistics to schedule shipments, customer follow up when required (purchase order follow up, complaints, specification changes, payment issues for house accounts, etc.), data entry into customer systems as required.
  • Reporting -consignment reporting, assist in maintaining customer forecast/vendor schedules, and other reports as requested.
  • Other responsibilities to include - responding to various customer requests (SDS's, Certs, TIB's, etc.), contract/order review (terms, pricing, credit, etc.), Assist in coordinating subcontracted external services and sales of byproduct for the CERATIZIT USA organization. Additional responsibilities as requested.
Preferred Education/Experience:
  • Bachelor's degree, Associate's degree, or equivalent combination of experience
  • SAP experience,
  • Microsoft office (Word, Excel, Outlook, etc.)
  • High level of professionalism and enthusiasm
Benefits:
  • Medical, dental, vision, 401k
  • Tuition reimbursement


Equal Employment Opportunity

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

In order to conform with U.S. government regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)3, or eligible to obtain the required authorizations from the U.S. Department of State.

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