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HR Assistant
4 months ago
Job Description:
Ready to make your application Please do read through the description at least once before clicking on Apply.
The duties for this job can include: setting up employee benefits in the system such as health, life, disability insurance, retirement plans, flexible spending accounts etc. in a timely and accurate manner. Aids in researching questions and benefit issues that arise. Monitors annual enrollment processing and make updates as needed.
As a part of the Contact Center, the Representative, HR Operations, has an in depth understanding and knowledge of client’s HR policies and practices. Serves as the primary contact for HR related questions from current and past employees in addition to internal and external customers.
Supports questions spanning all areas of HR including but not limited to payroll, time tracking, benefits, leaves of absence, compensation, performance management, pension & staffing.
Contacts channels this role supports may include phone, email, self-service and chat. As a part of the Payroll team, the Representative, HR Operations, has an in depth understanding and knowledge of client payroll related policies and procedures and utilizes them to ensure that employees are paid accurately and in a timely manner.
The duties for this job can include: understanding the concept of confidentiality, entering employee payroll data with attention to detail, and calculating wages and withholdings to ensure the final pay checks are correct. Aids in researching questions and pay check issues that arise.
As part of the Staffing Operations team, The Representative, HR Operations, has an in depth and knowledge of client staffing related policies and practices.
Serves as the primary contact for the hiring team to complete the administration of the hiring process for internal and external hires which includes offers of employment, background screenings and new hire setup.
Supports the Talent Acquisition team by working with our background check provider to research and resolve issues. Provides customer satisfaction through highly responsive services providing timely and accurate answers to inquiries.
As a part of the Workforce Data Administration (WDA) team, The Representative, HR Operations, has an in depth understanding and knowledge of client HR policies and practices.
Ensures data accuracy in client's HR system of record, Workday. Responsible for the new hire onboarding experience including required compliance activities (i.e. I-9 forms, Wage forms, etc.).
Partners with managers and employees to ensure employee life cycle change (i.e. Promotions, Transfers, etc.) are processed timely and accurately.
As a part of the Learning & Talent Administration (LTA) team, the Representative, HR Operations, gains an understanding of clients HR policies and practices. Provides administrative support to Enterprise Talent Management, ED&I, and Employee Relations
•Understands and applies concepts of HR policies, practices, and technology to effectively provide guidance and resolutions to internal and external customers.
• Responsible for routine data entry and case support.
• Handles various customer transactions to ensure timely and accurate results (i.e. paycheck, benefits, and HR data).
• Researches, analyzes and resolves issues utilizing various HR technologies and internal reference materials.
• Tracks all inquiries and collaborates with areas across HR to provide resolution needed.
• Maintains accurate documentations of all questions/concerns from all internal and external customers.
• Ensures all policies and procedures are kept up to date.
• Proactively provides input for ideas and suggestions to improve workflow processes.
• Position may work on special projects as assigned.
• Perform other duties as assigned
Bachelor’s Degree in Human Resources or related preferred.
• 2 years of HR or equivalent customer service experience preferred.
• Demonstrated experience with Workday preferred.
• Intermediate experience with MS Word, Excel, PowerPoint, and Outlook preferred.
Customer service oriented, verbal and written communication skills, results driven, excellent organization, and prioritization skills.
MUST HAVE:
• High school degree or equivalent required.
• 6 – 12 months of HR or equivalent experience required
Pay Range - 18-21$/hr
