Customer Experience Representative

3 months ago

Santa Ana, United States Lendistry Full time

Lendistry is the country’s largest minority-led and technology-enabled small business and commercial real estate lender with Community Development Financial Institution (CDFI) and Community Development Entity (CDE) certification. We are a national employer whose mission is to provide economic opportunities and progressive growth for small business owners and their underserved communities as a source of financing and financial education. GENERAL RESPONSIBILITIES Handle a high volume of inbound/outbound customer calls with a high level of professionalism and with a consultative approach. Provide an introduction of Lendistry to potential customers, quickly building rapport and ensuring all subsequent communication with Lendistry is well received. Ensure that customers have an appropriate level of expectation as to the lending process at Lendistry. Proven understanding of Lendistry product options, guidelines, and minimum required documents for completed application. Confidently provide thorough answers to questions about products, services, and processes, anticipating and providing additional information needed. Inform applicants of what is needed in order to re-decision files from application statuses of withdrawn, declined, or abandoned. Effectively troubleshoot and resolve customer problems, aiming for a quick and satisfactory resolution. Occasionally escalate calls and accurately explain concerns in a way that ensures customer experience remains the focus. Thoroughly document all customer interactions, providing helpful insight to other team members about how to best serve the customer. Support the training of new Customer Experience Representatives by providing coaching on customer calls, via direction from the Customer Experience Center Team Lead. Understand department goals and work individually and with department team members to meet those goals. May be asked to handle DFPI escalations/BBB complaints/RFI/Leadership/PAAS boards. Participate in special projects and perform other assignments as needed. Hours of Operation 6:00a - 7:00p PDT Flexible Scheduling PROFICIENCIES Confident and professional phone demeanor. Ability to efficiently manage large amounts of incoming calls, outbound calls and pipelines. Excellent verbal communication, conversation and active listening skills. Basic knowledge of computer software and office systems. Ability to thrive in a fast-paced environment, multitasking while keeping focused on the customer. High degree of emotional intelligence and excellent customer service skills. High ability for following communication guidelines, procedures, and policies. EDUCATION AND EXPERIENCE High school degree required, and some college preferred. 1-3+ years’ experience Call Center or Customer Service experience. Lending experience helpful, but not required. Sales experience helpful, but not required. Bilingual abilities are a plus. SALARY $19.00 - $24.00 hourly, depending on your experience.

#J-18808-Ljbffr

  • Customer Experience Specialist

    2 weeks ago

    Santa Ana, California, United States PSA Full time

    About the RoleWe are seeking a highly skilled Customer Experience Specialist to join our PSA team. As a key member of our customer experience team, you will be responsible for providing world-class customer care to our customers around the globe.Key ResponsibilitiesInform customers of company services, memberships, procedures, policies, and...

  • Customer Experience Specialist

    4 days ago

    Santa Ana, California, United States Collectors Full time

    Customer Experience SpecialistCollectors is a leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions.Key...

  • Customer Experience Specialist, PSA

    1 week ago

    Santa Ana, California, United States Collectors Full time

    Customer Experience SpecialistWe are seeking a highly skilled Customer Experience Specialist to join our PSA Customer Experience team. As a key member of our team, you will be responsible for providing world-class customer care to our customers around the globe.Key Responsibilities:Inform prospective and existing customers of company services, memberships,...

  • Customer Service Representative

    2 weeks ago

    Santa Ana, California, United States RAM Solutions Inc Full time

    Customer Service RepresentativeWe are seeking a dynamic and dedicated Customer Service Representative to join our team at RAM Solutions Inc.Job Summary:As a Customer Service Representative, you will be responsible for providing exceptional customer support by answering or making calls to assist customers with their needs and queries.You will handle complex...

  • Customer Service Representative

    2 weeks ago

    Santa Ana, California, United States Staffmark Full time

    Customer Service RepresentativeStaffmark is seeking a highly skilled Customer Service Representative to join our team in Santa Ana, CA. This is a temp-to-hire opportunity with our premier client, offering a chance to develop your skills and advance your career.Job SummaryWe are looking for a customer-focused individual to provide exceptional service to our...

  • Customer Outreach Representative

    4 months ago

    Santa Ana, United States Prime Tech Enterprises Full time

    Prime Tech Enterprises is a fast-paced customer acquisition and outreach firm dedicated to helping our clients expand their customer base and drive growth. We specialize in innovative outreach strategies and solutions to connect brands with potential customers. As a Customer Outreach Representative, you will play a crucial role in building and maintaining...

  • Customer Service Representative

    3 weeks ago

    Santa Ana, California, United States Staffmark Full time

    Customer Service Representative Job DescriptionStaffmark is seeking a highly skilled Customer Service Representative to join our team in Santa Ana, CA. This is a temp-to-hire opportunity with our premier client, offering a chance to develop your skills and advance your career.Job SummaryWe are looking for a customer-focused individual to provide exceptional...

  • Customer Service Representative

    2 weeks ago

    Santa Ana, California, United States Which Wich Superior Sandwiches Full time

    Customer Service RepresentativeAt Which Wich Superior Sandwiches, we're looking for a Customer Service Representative to join our team. As a key member of our crew, you'll be responsible for providing exceptional customer service, ensuring a positive experience for our guests.Key Responsibilities:Take guest orders and ensure accuracyRecommend menu items and...

  • Customer Service Representative

    3 weeks ago

    Santa Ana, California, United States RAM Solutions Inc Full time

    Customer Service RepresentativeWe are seeking a highly skilled and dedicated Customer Service Representative to join our team at RAM Solutions Inc.As a Customer Service Representative, you will be responsible for providing exceptional customer support by answering or making calls to assist customers with their needs and queries.You will handle complex...

  • Customer Service Representative

    4 weeks ago

    Santa Ana, California, United States RAM Solutions Inc Full time

    Customer Service RepresentativeWe are seeking a highly skilled and dedicated Customer Service Representative to join our team at RAM Solutions Inc.As a Customer Service Representative, you will be responsible for providing exceptional customer support by answering or making calls to assist customers with their needs and queries.You will handle complex...

  • Customer Service Representative

    4 days ago

    Santa Ana, California, United States Evs Full time

    We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Evs. As a Customer Service Representative, you will be responsible for supporting the efforts of our marketing campaigns and promotional customer service initiatives.The ideal candidate will have strong interpersonal skills, a great student mentality,...

  • Customer Service Representative

    4 weeks ago

    Santa Ana, California, United States Orange County CA Full time

    About the JobWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at the Clerk Recorder's office in Orange County, CA. As a Customer Service Representative, you will be the first point of contact for customers, providing exceptional service and support to ensure their needs are met.Key ResponsibilitiesProvide...

  • Customer Service Representative

    3 weeks ago

    Santa Ana, California, United States RAM Solutions Inc Full time

    Customer Service RepresentativeAt RAM Solutions Inc, we are seeking a dynamic and dedicated Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer support by answering or making calls to assist customers with their needs and queries.You will handle complex situations or escalation calls,...

  • Customer Service Representative

    2 months ago

    Santa Ana, California, United States Culligangreatlakes Full time

    Customer Service RepresentativeJob SummaryCulligan Great Lakes is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our office support team, you will be responsible for providing exceptional customer service, resolving product or service-related issues, and ensuring complete customer...

  • Customer Service Representative

    2 weeks ago

    Santa Ana, California, United States Clay Lacy Aviation Full time

    Job Title: Client Services Representative I or IIJoin Clay Lacy Aviation, a world-renowned private jet service provider, as a Client Services Representative I or II. As a key member of our team, you will be responsible for delivering exceptional customer service, ensuring seamless client experiences, and fostering a positive team environment.Key...

  • Customer Service Representative

    2 weeks ago

    Santa Ana, United States Area Wide Protective Full time

    Company Description. AWP is North America's leading traffic control specialist. Our team of 7,000 professionals helps secure 2,000 work zones every day - ensuring customer crews, drivers, and our teams get home safely. We protect those who operate, m Customer Service Representative, Customer Service, Representative, Sales, Retail, Construction

  • Customer Service Representative

    1 month ago

    Santa Ana, California, United States Aquafinity Full time

    {"h1": "Customer Service Representative", "p": "At Aquafinity, we are seeking a highly motivated and experienced Customer Service Representative to join our team in Santa Ana, CA. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, responding to their inquiries, and resolving any issues...

  • Customer Service Representative

    4 weeks ago

    Santa Ana, California, United States Staffmark Group Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Staffmark Group. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesRespond to customer inquiries...

  • Customer Service Representative

    4 weeks ago

    Santa Ana, United States RBC Bearings Full time

    RBC Bearings Incorporated (NYSE: RBC/ RBCP) is a leading international manufacturer of highly engineered precision bearings, components, and essential systems for the industrial, defense, and aerospace industries. Founded in 1919, the Company is prim Customer Service Representative, Customer Service, Service Manager, Representative, Social Media, Computer...

  • Customer Service Representative

    4 weeks ago

    Santa Ana, California, United States RBC Bearings Full time

    Job Title: Customer Service RepresentativeRBC Bearings is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and...