Employee Services Representative

2 months ago

Las Vegas, United States AdvanStaff HR Full time
Employee Services Representative

This entry level, Las Vegas in-office position is to be a welcoming & service oriented ambassador to our internal and external clients and their employees. Bi-lingual candidates must be fluent in reading, writing and speaking Spanish.

A concentrated focus is placed on expedited customer service, first-level assistance & solutions and educating platform users. It is crucial that an employee's first impression of AdvanStaff is one that reflects AdvanStaff's emphasis on professionalism and best-in-class service.

The Representative will be directly interacting with employees by phone, electronically or in person, to assist our clients and their employees, acting as a liaison of each internal department.

This individual will also assist, with requests for support from our internal departments on regular and special projects.

Tasks and Responsibilities
  • Duties will encompass solving the support requests from our client's employees, using a basic operational knowledge for each internal department, to properly assess, guide, advise and train our clients and employees.
  • When the issue is outside of the expertise or experience level, evaluate the issue, and gather as much information as possible for the departmental team member best suited to fulfilling the need. Use the event as a training moment to learn how to address in the future, collaborating and sharing knowledge among the team.
  • Pro-actively recognizes & solves problems and strives for constant improvement for an elevated service experience.
  • Additional internal duties as requested
Skills, Knowledge, Abilities and Work Styles
  • Working knowledge of the Microsoft Office Suite and PBX is required.
  • Demonstrates a high aptitude for technology. Requires the use of multiple software application tools, including support ticketing, chat & video conferencing as well as database software(s).
  • Stress Tolerance: Fast-paced position which requires accepting criticism and dealing calmly and effectively with occasional stressful situations. Job requires persistence in the face of obstacles.
  • Analytical Thinking: Job requires analyzing information and using logic to address work-related issues and problems. Always looks for ways to service clients and staff in a more effective manner.
  • Attention to Detail: Job requires confidentiality, being detailed and thorough in completing work tasks.
  • Initiative: Job requires a willingness to personally take on responsibilities and challenges.
  • Dependability: Job requires having excellent attendance, being reliable, responsible, and fulfilling obligations in a timely manner.
  • Cooperation: Has an attitude of cooperation and teamwork with fellow staff. Creates friendly and helpful attitude within the office and with client customers and employees. Job requires working or acting together as a member of a team for a common purpose or benefit.

Working Conditions

Must be able to work in a sitting position at a computer for extended periods of time.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

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