Customer Service Representative

2 months ago


Las Vegas, United States ShipMonk Full time

Why ShipMonk?

ShipMonk is the world's largest 3PL for high-growth e-commerce and DTC brands. Since our inception in 2014, we've operated with a singular guiding principle: to help small and medium-sized e-commerce businesses scale by offering technology-driven fulfillment solutions that enable business founders to devote more time to the things that matter most in their businesses. Put simply, ShipMonk helps e-commerce companies stress less and grow more. Headquartered in Fort Lauderdale, FL, ShipMonk has more than 2,500 employees across facilities in Fort Lauderdale, FL, Pittston, PA, Los Angeles, CA, Bay Shore, NY, Las Vegas, NV, Louisville, KY, Fort Worth, TX, Mississauga, Ontario, Canada, Tecate, Mexico, the United Kingdom, and Prague, Czech Republic.

Our Customer Service Representatives are the lifeblood of ShipMonk, combining account management and customer service skills with a dab of ingenuity. They play a critical role in creating a stress-free process and generating Happiness for our Merchants.

They serve as the primary point of contact for our Merchants to facilitate timely issue resolution. This role is responsible for providing training, support, and problem resolution to ShipMonk accounts. They work closely with the accounts, our warehouse management, and staff, and developers to ensure requests are done on time and in a professional manner.

Whether it involves checking on a received product's bin location-while simultaneously planning a shipment with our warehouse manager-or expertly juggling multiple chats, they're always ready and able to multi-task, no problem. In other words, our Customer Service Representatives know how to get sh*t done and we wouldn't be able to get by without them.

What you'll do:

  • The Customer Service Representative will serve as the primary point of contact for merchants to facilitate timely issue resolution
  • Manage queue of incoming merchant contacts (phone, chat, and email) and tickets on a daily basis, including following up to inquiries based on dates that were committed to
  • The Customer Service Representative will partner with our warehouse management and developers to ensure requests are completed on time and in a professional manner
  • Build sustainable, long-term relationships with merchants
  • Educate merchants on service offerings and help them proactively plan to minimize issues
  • Support merchant's projects and assist throughout their lifecycle
  • The Customer Service Representative will identify opportunities to improve merchant experience and propose upgrades and new products as appropriate
What you'll need:
  • 1-2 years of experience in a Customer Service position
  • 1-2 years of Experience in Logistics, Supply Chain, or E-Commerce
  • Bachelors Degree or equivalent work experience


ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

  • Las Vegas, United States InterDent Service Corporation Full time

    At Gentle Dental, we value our teammate's smile as much as our patient's smile. Our vision is to provide exceptional, lifelong, integrated oral healthcare services. We enhance the quality of our patients' lives by providing accessible oral healthcare Customer Service Representative, Customer Service, Representative, Healthcare, Dental, Retail, Patient


  • Las Vegas, Nevada, United States Anytime Home Service Full time

    Job OverviewWe are seeking a highly organized and self-driven Customer Service Representative to join our team at Anytime Home Service. This individual will be responsible for providing exceptional customer service, handling a variety of situations professionally, and working collaboratively with our office team.About the Role:Assist customers with...


  • Las Vegas, United States Sysco Full time

    This is a sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates, and customers. As a CSR (customer sales representative), the goal is to assist and help resolve all customer needs as Customer Service Representative, Customer Service, Sales Representative, Account Executive, Representative,...


  • Las Vegas, Nevada, United States Feature LLC Full time

    **Customer Service Representative**We are seeking a friendly and outgoing Customer Service Representative to join our team at Feature LLC in Las Vegas. As a Customer Service Representative, you will be responsible for providing exceptional customer service, achieving personal sales and productivity goals, and maintaining the housekeeping and visual standards...


  • Las Vegas, United States AutoNation Full time

    Ask the customer qualifying questions to uncover needs and directs calls appropriately. Ensures that service consultants receive messages promptly. Make service appointments if service consultants are unavailable, route appointment information to the Customer Service Representative, Customer Service, Representative, Automotive


  • Las Vegas, Nevada, United States Terrible Herbst Full time

    About the Role: Customer Service RepresentativeWe are looking for a customer service representative to join our team at Terrible Herbst. As a customer service representative, you will be the primary point of contact for customers, providing them with information and assistance as needed.Your responsibilities will include:Responding to customer inquiries in a...


  • Las Vegas, United States Ideaboxpro Full time

    Join Ideaboxpro as a Customer Service RepresentativeAbout Us: At Ideaboxpro, excellence is our standard. We strive to provide the highest quality consulting services and continually seek to improve and exceed our client's expectations. Our commitment to excellence is reflected in every project and interaction we undertake. Position: Customer Service...


  • Las Vegas, Nevada, United States The Love Store Full time

    Job OverviewWe are seeking a highly skilled Customer Service Representative to join our team at The Love Store. As a key member of our sales team, you will be responsible for providing exceptional customer service and meeting sales quotas.Job ResponsibilitiesGreet and direct customers in a friendly and professional manner.Provide accurate information about...


  • Las Vegas, Nevada, United States PrideStaff - Las Vegas Full time

    Job OverviewWe are seeking a highly skilled Customer Service Representative to join our team in Las Vegas, Nevada. As a representative of our company, PrideStaff - Las Vegas, you will be the face of our organization and interact with customers on a daily basis.About the JobThis role is an excellent opportunity for someone who enjoys working in a fast-paced...


  • Las Vegas, New Mexico, United States Arby's Restaurant Full time

    At Arby's Restaurant, we are seeking a highly motivated and dedicated Customer Service Representative to join our team. With competitive pay of $12-$15 per hour, you will have the opportunity to grow your career in a fast-paced and dynamic environment.Key ResponsibilitiesAs a Customer Service Representative, your primary responsibilities will...


  • Las Vegas, Nevada, United States Ross Dress for Less Full time

    About the RoleAs a Customer Service Representative at Ross Dress for Less, you will play a vital role in ensuring our customers have a positive shopping experience. Your primary responsibility will be to provide exceptional customer service, addressing any queries or concerns they may have.


  • Las Vegas, United States AlphaGraphics Full time

    BENEFITS/PERKS: Competitive Compensation Flexible Scheduling Hard work, collaboration, humanity, fun, and laughter Career path development COMPANY OVERVIEW: As an established leader in the Printing and Design industries our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier. Our...


  • Las Vegas, United States Nevada Corporate Headquarters Full time

    Customer Service Representative Nevada Corporate Headquarters, Inc. (NCH) has been launching businesses and careers since 1989! We focus on inspiring our employees to provide an excellent customer experience that assists our clients through every step of establishing a successful business. We promote an environment that is fun, energetic and supportive! ...


  • Las Vegas, United States Ajilon Full time

    Ajilon - JobID: 98801913-A0B1-43B5-83A6-5515AB2DB923 [Customer Service Representative] As a Customer Service Rep at Ajilon, you'll: Address member inquiries, questions and concerns in all areas including products, tracking numbers, updating customer profiles, etc; Verify customer billing information and shipping address; Function efficiently and productively...


  • Las Vegas, Nevada, United States Horseshoe LV Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Horseshoe LV. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests.Key ResponsibilitiesTake, record, and cancel reservations in the Hotel Information System.Provide five-star hotel-quality...


  • Las Vegas, Nevada, United States Professional Answering Service, LLC Full time

    We are seeking a Customer Service Representative to join our team at Professional Answering Service, LLC. As a key member of our team, you will be responsible for providing exceptional customer service to our clients.Job Summary:This is a full-time opportunity with a competitive salary and benefits package. We offer a friendly and professional work...


  • Las Vegas, United States Circle K Full time

    Circle K - 4495 S Buffalo Dr [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...


  • Las Vegas, United States Circle K Full time

    Circle K - 2308 S Las Vegas Blvd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and...


  • Las Vegas, United States Circle K Full time

    Circle K - 2475 S Nellis Blvd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...


  • Las Vegas, Nevada, United States Budget Rent a Car of Las Vegas Full time

    Job Title: Customer Service RepresentativeAbout the Company:Budget Rent a Car is committed to delivering an exceptional car rental experience that exceeds customer expectations. With a focus on providing a quality selection of vehicles and superior customer service, we strive to make every interaction with our customers a positive one.Job Summary:We are...