Patient Care Representative

2 months ago

Joliet, United States Advanced Urology Associates Full time

Job Type

Full-time

Description

Manage/ensure collection of accurate data related to appointment scheduling, registration, financial transactions, document scanning, and detailed messaging utilizing excellent customer service skills and professionalism.

Reception Responsibilities

  • Greet patients upon entry to the building
  • Collect patient payments when payment is required; issues payment receipt
  • Initiate patient flow process by correct placement of chart for appointment services
  • Work with clinical staff to ensure timely patient flow throughout the clinic
  • Act as a liaison between patients, patient's representative, physicians, and other staff members
  • Balance cash drawer and complete daily ledger for all incoming monies
  • Help keep reception area and work areas neat and clean
  • Ensure that follow up appointments are scheduled
  • Proper documentation of missed, cancelled, and non-rescheduled appointments
  • Separate and distribute incoming faxes and mail
  • Relay orders for outside diagnostic studies and referrals
  • Obtain any necessary authorizations for outgoing services
  • Perform other clerical tasks as assigned
Call Center Responsibilities
  • Answer incoming phone calls with standard greeting and identification in a courteous and professional manner
  • Receive and convey messages in writing, verbally and electronically
  • Assist in patient scheduling and rescheduling needs
  • Maintain patient accounts by obtaining, recording, and updating personal and financial information
  • Direct calls to proper extensions and/or voice mail or takes messages, as required
Medical Record Responsibilities
  • Scan and index patient records into EMR system
  • Print appointment paperwork
  • Manage fax press
Requirements

Position Requirements
  • High school diploma or equivalent
  • Ability to speak, read, and write English
  • Ability to calculate basic math
  • Strong communication and interpersonal skills
  • Basic computer skills/knowledge and keyboarding skills
  • Ability to multi-task and think critically
  • Ability to work independently or as a team
Physical Requirements
  • Ability to stand, walk or sit for an extended period of time
  • Requires frequent bending, squatting, stooping or stretching
  • Ability to reach by extending hand(s) or arm(s) in any direction
  • Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard
  • Vision and hearing within normal parameters to perform job requirements
  • Ability to lift up to 20 pounds without assistance
  • Possess physical agility to respond in a quick manner and appropriately to respond to unexpected patient and family safety needs
Customer Service
  • Professional communication with patients, families, physicians and institutional departments to achieve optimal urological care delivery as directed
  • Provides for timely communication to patients, families, physicians, and other staff members
  • Recognizes and reports circumstances and situations not achieving patient/family satisfaction
  • Recognizes and reports communication issues personally and emergently with issues of urgency or potentially requiring managerial or administrative intervention
Technology
  • Provide for documentation electronic environment following established protocols
  • Ensure responsibility of current passwords for required institutions and facilities
Safety
  • Follow safety standards in all aspects of performance of the above essential functions
  • Follow standard precautions in the provision of patient care and implements other infection control measures as necessary
  • Reports/documents unexpected occurrences involving patients and others as appropriate
  • Follows facility specific emergency and disaster preparedness plans
Administrative Competencies
  • Protects patients' rights by maintaining confidentiality of personal and financial information in accordance with HIPAA guidelines/regulations
  • Maintains attire standards of the departmental dress code
  • Observes and respects the confidentiality of information in regards to patients, doctors, and fellow employees
  • Cross trained to primary tasks of medical records
  • Maintains operations by following policies and procedures; reporting needed changes

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