Front Desk Agent

3 weeks ago

Wisconsin Dells, United States Mt. Olympus Water & Theme Park Resort Full time

Front-desk employees are the first person customers speak to or interact with. Greeting and receiving guests and customer service is usually a common thread in all front-desk job descriptions. Responsibilities for a front-desk often include answering a multi-line phone system and greeting and directing guests, as well as staff. Duties include responding to complaints, service issues and other general questions or concerns as appropriate.

Schedule: 2nd Shift, 3:00-11:00 pm or 4:00pm - 12:00am.**
**Weekends and holidays required; schedule may vary based on hotel occupancy and departmental needs.

Responsibilities:

As the first point of contact for guests, our front desk team sets the tone for their entire stay. Key responsibilities include:

  • Greeting and welcoming guests with friendly, courteous service.
  • Assisting with check-in and check-out processes.
  • Managing a multi-line phone system, professionally directing calls and answering questions accurately.
  • Providing knowledgeable recommendations on local attractions and property activities.
  • Taking room reservations and cancellations efficiently.
  • Handling cash, credit, and sales transactions.
  • Maintaining a tidy, organized front desk area.
  • Monitoring guest safety and promptly addressing service issues.
  • Assisting with room availability and maintenance, ensuring clear communication with housekeeping.
Requirements:
  • High School Diploma or GED equivalent.
  • Valid driver's license and reliable transportation.
  • Minimum age: 18.
  • Must bring a positive, professional attitude and uphold Mt. Olympus's grooming and appearance standards.
  • Exceptional communication skills, both oral and written.
  • Punctuality, team spirit, and customer-oriented mindset.
  • Ability to maintain confidentiality and professionalism under pressure.
  • Availability for weekends and holidays.
What We Offer:
  • On-Demand Pay - Get paid the same day you work
  • Fun Work Environment - FREE Waterpark & Theme Park passes.
  • Flexible Scheduling - Full-time, part-time, and seasonal positions.
  • Employee Perks - Discounts on hotel rooms, retail, and food.
  • Full-Time Benefits - Health and dental insurance, FSA options, 401K, and paid time off.

Do you have what it takes to become an Olympian? Apply today to join our team

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