Reservations / AYS and Administrative Assistant

2 weeks ago


Miami, United States Concord Hospitality Full time
Guest Services:
  • Maintain complete knowledge of hotel amenities, layout, local attractions, and transportation options.
  • Provide accurate directions and information regarding local and metro areas.
  • Stay informed on in-house groups and functions, and "post up" to demonstrate readiness to assist guests.
  • Follow security procedures with regard to room keys, master keys, etc.
  • Assist with guest check-ins and check-outs, ensuring a courteous and professional manner at all times.
  • Promote guest-related programs (e.g., Marriott Rewards, Comment Cards).
  • Maintain a clean, organized work area and handle multiple tasks effectively during peak times.
  • Accurately manage cashiering transactions and complete registration paperwork without errors.
  • Ensure customer complaints are recorded in the Guest Response Program and that guests receive timely and professional follow-up.
  • Handle Room Service orders and payments with knowledge of culinary terminology and the Room Service POS system.
  • Prepare and manage wake-up calls and handle mail and messages as per outlined procedures.
Administrative Support:
  • Organize, classify, and maintain files and documents according to internal audit regulations, ensuring compliance and accessibility.
  • Support the General Manager in daily office tasks, including document preparation, filing, and scheduling.
  • Keep up-to-date records and assist in tracking deadlines for required inspections, permits, and compliance documents.
  • Use slow periods effectively to stock supplies, clean, and prepare documents as needed.
  • Record all guest issues and interactions accurately, ensuring a high standard of service documentation.
Other Key Duties:
  • Adhere to all credit, check-cashing, and cancellation policies and procedures.
  • Demonstrate knowledge of all Front Office functions, including Bellstand, Concierge, Rooms Control, and more.
  • Be open to a flexible schedule, including weekends and holidays.
  • Attend all scheduled department meetings and complete Service Excellence training with an 80% or higher.
Requirements:
  • Strong task orientation and ability to meet deadlines.
  • Excellent organizational skills with attention to detail.
  • Ability to operate effectively in both a guest service and administrative role.
  • Knowledge of hotel reservation systems and front desk operations is a plus.
  • Flexibility to assist guests and support other departments when needed.

This position is ideal for a motivated individual who thrives in a guest-centered environment while also being adept at handling essential administrative tasks. If you're ready to join our team and make a positive impact, we'd love to meet you

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