Reservations / AYS and Administrative Assistant
2 weeks ago
- Maintain complete knowledge of hotel amenities, layout, local attractions, and transportation options.
- Provide accurate directions and information regarding local and metro areas.
- Stay informed on in-house groups and functions, and "post up" to demonstrate readiness to assist guests.
- Follow security procedures with regard to room keys, master keys, etc.
- Assist with guest check-ins and check-outs, ensuring a courteous and professional manner at all times.
- Promote guest-related programs (e.g., Marriott Rewards, Comment Cards).
- Maintain a clean, organized work area and handle multiple tasks effectively during peak times.
- Accurately manage cashiering transactions and complete registration paperwork without errors.
- Ensure customer complaints are recorded in the Guest Response Program and that guests receive timely and professional follow-up.
- Handle Room Service orders and payments with knowledge of culinary terminology and the Room Service POS system.
- Prepare and manage wake-up calls and handle mail and messages as per outlined procedures.
- Organize, classify, and maintain files and documents according to internal audit regulations, ensuring compliance and accessibility.
- Support the General Manager in daily office tasks, including document preparation, filing, and scheduling.
- Keep up-to-date records and assist in tracking deadlines for required inspections, permits, and compliance documents.
- Use slow periods effectively to stock supplies, clean, and prepare documents as needed.
- Record all guest issues and interactions accurately, ensuring a high standard of service documentation.
- Adhere to all credit, check-cashing, and cancellation policies and procedures.
- Demonstrate knowledge of all Front Office functions, including Bellstand, Concierge, Rooms Control, and more.
- Be open to a flexible schedule, including weekends and holidays.
- Attend all scheduled department meetings and complete Service Excellence training with an 80% or higher.
- Strong task orientation and ability to meet deadlines.
- Excellent organizational skills with attention to detail.
- Ability to operate effectively in both a guest service and administrative role.
- Knowledge of hotel reservation systems and front desk operations is a plus.
- Flexibility to assist guests and support other departments when needed.
This position is ideal for a motivated individual who thrives in a guest-centered environment while also being adept at handling essential administrative tasks. If you're ready to join our team and make a positive impact, we'd love to meet you
-
Miami, United States Concord Hospitality Enterprises Company Full timeGuest Services: Maintain complete knowledge of hotel amenities, layout, local attractions, and transportation options. Provide accurate directions and information regarding local and metro areas. Stay informed on in-house groups and functions, and "p Administrative Assistant, Reservations, Administrative, Guest Service, Room Service, Reservation
-
Director of Reservation and Guest Relations
5 days ago
Miami, United States Riviera Dining Group Full timeRDG introduces its first restaurant-concept brand, MILA, which offers guests a culinary journey through exquisite MediterrAsian cuisine, opened in January 2020 in Miami Beach. Combining genuine hospitality, fine dining, and a sophisticated nightlife atmosphere, MILA has quickly become a premier destination within Miami's upscale social scene. At RDG, we are...
-
Miami, Florida, United States Riviera Dining Group Inc Full timeJob OverviewRiviera Dining Group Inc is seeking a highly skilled Director of Reservation and Guest Relations Strategist to lead our reservations and guest relations operations.Key Responsibilities:Optimize reservation systems, enhance guest experiences, and leverage advanced analytics and technology to improve efficiency and guest satisfaction.Develop and...
-
Administrative Assistant III, Fine Arts
1 month ago
Miami Shores, United States Barry University Full timeThe Fine Arts Administrative Assistant III is responsible for providing general office management and support to the Chair, Assistant to the Chair and the Fine Art faculty. The position includes but is not limited to, responding to phone calls, requests for information, handling correspondence, collecting data, data entry, processing paperwork, and...
-
AI Innovator for Technology Transformation
5 days ago
Miami, United States Ernst and Young Full timeAt Ernst and Young, you'll have the chance to build a career as unique as you are, with global scale, support, inclusive culture, and technology to become the best version of you. The exceptional EY experience is built on high-ethical standards and integrity among its employees, expecting all candidates to demonstrate these qualities.Job OverviewThis is a...
-
Administrative Assistant
4 days ago
Miami, United States Robert Half Full timeJob DescriptionJob DescriptionWe are seeking a proficient Administrative Assistant for a long-term contract opportunity in Miami, Florida. This role will be primarily based in the non-profit sector, focusing on helping to preserve historical memories through education and community events. The successful candidate will be tasked with a variety of...
-
Administrative Assistant
6 months ago
Miami, United States Medical Audit Professionals Remote Work Freelance Full time $9 - $12We are looking for a master multi-tasker with excellent communication skills and an upbeat attitude. Candidates should be able to assist TEAM of doctors that handle health Insurance Claims medical records review by handling office tasks, providing polite and professional assistance via phone, mail, and e-mail, opening the office, making reservations or...
-
Reservation and Guest Experience Coordinator
5 days ago
Miami, Florida, United States KYU Miami Full timeKYU Miami, a renowned restaurant group, is seeking an organized and detail-oriented Reservation and Guest Experience Coordinator to join our team remotely. This role requires experience with reservation systems such as Resy and OpenTable, as well as a strong commitment to providing exceptional customer service.Key Responsibilities:Manage incoming reservation...
-
Administrative Assistant
3 days ago
Miami, United States MasTec Inc. Full timeOverview Company Summary MasTec Utility Services delivers critical infrastructure construction and engineering services for power delivery, gas, and water customers, specializing in overhead and underground electric distribution for power delivery systems, gas distribution construction for gas systems, and turnkey solutions for a variety of water, sewer, and...
-
Administrative Assistant
2 months ago
Miami, United States Robert Half Full timeJob DescriptionJob DescriptionWe are offering a contract to hire employment opportunity for an Administrative Assistant based in Miami, Florida. This role operates within the hospitality industry and focuses on building and maintaining customer relationships, managing multiple functions, and assisting with various events. Responsibilities:• Establish and...
-
Reservations and Sales Coordinator
2 weeks ago
Miami, United States Dream South Beach Full timeThe Reservations and Sales Coordinator is responsible for representing Dream South Beach to guests over the phone and through email correspondence in a professional and proficient manner.A full knowledge of hotel accommodations and amenities is vital in order to stimulate the pre-arrival expectations of our guests and create a positive guest impression.The...
-
Reservation Agent
2 months ago
Miami, United States Pullman Miami Airport Full timeAbout Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...
-
Sr. AI Engineer
7 days ago
Miami, United States Slalom Full timeWho You'll Work With As a modern technology company, our Slalom Technologists are disrupting the market and bringing to life the art of the possible for our clients. We have passion for building strategies, solutions, and creative products to help our clients solve their most complex and interesting business problems. We surround our technologists with...
-
Reservations and Sales Coordinator
2 weeks ago
Miami, United States HYATT Hotels Full timeThe Reservations and Sales Coordinator is responsible for representing Dream South Beach to guests over the phone and through email correspondence in a professional and proficient manner. A full knowledge of hotel accommodations and amenities is vital in order to stimulate the pre-arrival expectations of our guests and create a positive guest impression. The...
-
Administrative Assistant
1 week ago
Miami, United States University of Miami Miller School of Medicine Full timeCurrent Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet. The University of Miami/UHealth Department Dermatology has an...
-
Administrative Assistant
3 days ago
Miami, United States MasTec Advanced Technologies Full timeOverview Company Summary MasTec Utility Services delivers critical infrastructure construction and engineering services for power delivery, gas, and water customers, specializing in overhead and underground electric distribution for power delivery systems, gas distribution construction for gas systems, and turnkey solutions for a variety of water, sewer, and...
-
PBX Operator Reservations Coordinator
4 weeks ago
Miami, United States AccorHotel Full timePurpose: Responds to internal and external communications from employees and guests by mail telephone fax or through a central reservation system. Creates and maintains reservation recordsusually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modificationsReports...
-
PBX Operator
1 month ago
Miami, United States AccorHotel Full timeJob DescriptionPurpose: Responds to internal and external communications from employees and guests by mail, telephone, fax or through a central reservation system. Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and...
-
Reservations & Communications Agent
2 months ago
Miami, United States Four Seasons Full timeFour Seasons - 1435 Brickell Avenue [Front Desk Agent / Night Auditor] As a Reservations & Communications Agent at Four Seasons, you'll: Assist guests with booking reservations and inquiries; Maintain accurate records of guest information and preferences; Coordinate with other departments to ensure seamless communication; Provide exceptional customer service...
-
Principal AI Architect
2 weeks ago
Miami, United States Ernst and Young Full timeAt EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better. Join us and build an exceptional experience for yourself, and a better working world for all.The...