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PT Car Wash Shift Lead

4 months ago

Ladson, United States The Auto Club Group Full time

It's a great time to join AAA The Auto Club Group

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Part time

Exempt/Non Exempt:

Hourly

Job Description:

This role pays $17.00 per hour, paid on a weekly basis.

Why Choose a Career with the AAA The Auto Club Group (ACG)

You are someone who enjoys helping others, solving problems and providing great customer service. A job that provides variety and independence is exciting to you, but more than anything else, you are looking for a place to have a career that allows you to provide for you and your family. At AAA The Auto Club Group (ACG), you will find that and a place to call a "home away from home". Continue reading to see what our FINS Shift Manager opportunities are all about

A day-in-the-life of a FINS Shift Manager

Shift Managers provide daily support to Car Wash Crew Members, as well as AAA Members and Customers, at our FINS Car Wash locations. Primary responsibilities for Shift Managers include leadership, support and new hire training for Car Wash Crew Members, customer service and opening and closing of the facility.

In this role, you will have the opportunity to:

  • Work with the Assistant Manager and General Manager to lead and manage day to day activities of the Fins location (i.e. Customer Service, cleaning, open / close location, cash handling).

  • Monitor and maintain company inventory standards.

  • Lead employees to meet expectations of productivity, quality, and customer service standards.

  • Maintain the highest level of customer service by handling customer complaints immediately, focusing on solutions and resolve to assist members/customers.

  • Champions safety and ensures Fins location is within compliance of established safety guidelines.

  • Conduct investigations for safety incidents; identify with Safety Manager opportunities for correction or improvement.

How we reward our employees:

In addition to a competitive starting salary, ACG offers excellent and comprehensive benefits packages:

  • Pay rate $17.00 hourly, paid on a weekly basis.

  • Overtime earning potential at time and a half the hourly wage

  • Fully paid training

  • Medical, dental and vision benefits

  • 401k with employer match

  • Paid Parental Leave and Adoption assistance.

  • Paid Time Off (PTO), company paid holidays, CEO days and floating holidays

  • Paid volunteer day annually

  • Tuition assistance program, professional certification reimbursement program and other professional development opportunities

  • AAA Membership

  • Discounts, perks, rewards and much more

We are looking for candidates who:

Required Qualifications:

  • Have a high school diploma or equivalent (GED)

  • Have 6 months or more of experience leading a team in a customer facing environment

  • Ability to work a flexible schedule

  • Ensure a safety focused work environment in all interactions and maintain an ethical work environment

  • Ability to hold oneself accountable with defining and delivering measured objectives

  • Take pride in supporting an exceptional customer experience

  • Have a great attitude and desire to be a part of a dynamic team who all work together with the common goal of ensuring that our members receive the best experience possible from AAA

Preferred Qualifications:

  • Previous customer service experience

  • Precious experience working outdoors

  • Previous experience working with tools, and / or on machinery

  • Previous experience working at an express car wash

Work Environment

  • This position involves sitting, standing, walking and normal physical mobility, including reaching, grabbing, lifting, and carrying typical office equipment (averaging up to approximately 80 pounds in weight)

  • Frequent standing and walking

  • Normal or corrected hearing to the level of ability to receive detailed information orally and to accurately understand normal conversations, both in person and on the telephone

  • Mental and emotional ability to work effectively in a busy environment, interacting with people and dealing with difficult situations

Interested in learning more? Apply Today

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note:

ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.