Desktop Services Technican

4 weeks ago

Los Angeles, United States NTT DATA Full time

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

NTT Data's client is currently seeking a Desktop Services Technican to join their team in Los Angeles, California (US-CA), United States (US).

Job Summary / Purpose
Members of the End User Services (EUS) Technical Support team are responsible for on-site and/or remote installation, maintenance, troubleshooting and/or repair of desktop, notebook and mobile PC workstations, printers, and associated peripherals. Responsibilities include responding to incidents and problems, and fulfilling requests. They also understand the business implications of computer hardware and system issues allowing them to appropriately set incident severity levels. They can troubleshoot a wide variety of technical problems and engage parties in other areas of IT to address problems. The EUS team member understands the technical infrastructure and requirements of the hardware in their respective area and how it aligns to enterprise infrastructure standards. They also are responsible for understanding and supporting aspects of the integration of desktop systems with other systems in the enterprise. The EUS team member monitors the performance of desktop hardware and maintains a secure environment. Professionals in this job family understand the Key Performance Indicators (KPIs) that identify the success of the services they provide and continually strive for improvements to operational efficiencies and seek to continually add value to the services delivered to the user community.

Essential Key Job Responsibilities
Provides desktop hardware support for the user community. Works on multiple functional systems that tend to be of moderate to high complexity.
Performs troubleshooting for moderate to high complex hardware, software and system problems. Acts as subject matter expert for at least one device type.
May be assigned to one or more projects as a project team member.
Responsible for desktop hardware support to the user community for functional area(s) and ensure reliability of the devices.
Responds to incidents, performs diagnosis, executes incident resolution for those requiring medium to high complexity. Utilizes previous experience to reach resolution and will contribute to knowledge management system(s). Escalates issues when necessary.
Responds to customer requests received via the Service Management application. Fulfills requests of moderate to high complexity. Interacts with the customers in a courteous and professional manner.
Assists in the maintenance of and enters appropriate data into the device asset management system and the knowledge management systems to capture knowledge and work processes.
Responds to assigned issues and troubleshoots problems with desktops, laptops, tablets, mobile carts, printers and peripherals, including purchasing and deployment of new devices. Identifies potential issues that could adversely impact end-user experience and takes corrective action. Participates in low complexity local and enterprise projects. Participates in on-call rotation and provides on-call support.
Performs proactive maintenance on devices. Participates in the "smart hands" program to assist other IT functional areas when needed.
General knowledge of Operational Level Agreements (OLAs) and always works within those metrics.
Day to day interactions with user community and works collaboratively with Business and IT Stakeholders as it relates to Incident Management, Request fulfillment and Problem Management.
Understanding and adherence to policies and procedures. Contributes to new or modified policies.
Provides guidance, training and problem solving assistance to other team members.

Qualifications
Associate degree or technical institute degree/certificate preferred.
3 years of experience in the service industry.
Solid customer service skills required.
Strong knowledge of Windows operating system environment, network printing systems and Microsoft Office modules.
Healthcare experience preferred.
Google Suite experience preferred.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is $25-$30/hr. W2. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Visit us at us.nttdata.com.

NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

  • Desktop Services Technican

    1 week ago

    Los Angeles, United States NTT DATA Full time

    **Desktop Services Technican - 24-01273** **1yr+ Duration** **100% Onsite in Los Angeles, CA** **W2 ONLY - Must be able to work directly with NTT DATA | NO C2C** **MAX Pay = $30/hr W2** NTT Dat'a's client is currently seeking a Desktop Services Technican to join their team in Los Angeles, California (US-CA), United States (US). **Job Summary /...

  • Desktop Services Technican

    4 weeks ago

    Los Angeles, United States NTT DATA Group Corporation Full time

    NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. NTT Data's client is currently seeking a Desktop Services Technican to join their team in Los Angeles, California (US-CA), United States (US). Job...

  • Desktop Services Technican

    2 weeks ago

    Los Angeles, United States NTT DATA Full time

    NTT DATA Services currently seeks a **Desktop Services Technician **in downtown Los Angeles, CA**. This is a Temporary Employment opportunity anticipated to run through 06/06/24, however, we always attempt to extend or convert to regular employment based on business conditions and performance. Because this position is in a hospial environment, certain...

  • Regional Sales Manager; Digital Casting

    3 weeks ago

    Los Angeles, United States Desktop Metal Full time

    Desktop Metal (NYSE: DM) is pioneering a new generation of additive manufacturing technologies focused on the production of end-use parts. We offer a portfolio of integrated additive manufacturing solutions for engineers, designers and manufacturers comprised of hardware, software, materials and services. Our solutions span use cases across the product life...

  • Regional Sales Manager; Digital Casting

    1 month ago

    Los Angeles, United States Desktop Metal Full time

    Job DescriptionJob DescriptionDesktop Metal (NYSE: DM) is pioneering a new generation of additive manufacturing technologies focused on the production of end-use parts. We offer a portfolio of integrated additive manufacturing solutions for engineers, designers and manufacturers comprised of hardware, software, materials and services. Our solutions span use...

  • Regional Sales Manager; Digital Casting

    1 month ago

    Los Angeles, United States Desktop Metal Full time

    Desktop Metal (NYSE: DM) is pioneering a new generation of additive manufacturing technologies focused on the production of end-use parts. We offer a portfolio of integrated additive manufacturing solutions for engineers, designers and manufacturers comprised of hardware, software, materials and services. Our solutions span use cases across the product life...

  • IT Desktop Scheduler

    3 weeks ago

    Los Angeles, United States NTT DATA Services Full time

    Req ID: 284996  NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a IT Desktop Scheduler to join our team in Los Angeles, California (US-CA), United States...

  • Desktop Support Technician

    3 weeks ago

    Los Angeles, United States NTT DATA Services Full time

    Req ID: 284998  NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Desktop Support Technician to join our team in Los Angeles, California (US-CA), United States...

  • Desktop Support

    2 weeks ago

    Los Angeles, United States QUANTUM WORLD TELE SERVICES PRIVATE LIMITED Full time

    Expectation is to support devices and/or equipment (e.g. Thin Clients, laptop, mobile phones, tablets, peripherals, etc.) and related Software. - provide on demand walk up support for Service Recipients on Service Recipient EUC environment and general computing questions. - Resolve Incidents and service requests associated with Service Recipient EUC...

  • Desktop Support Engineer

    1 month ago

    Los Angeles, United States Iron Systems Full time

    Responsibilities: Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution. Manage IMAC and desk side support services. Manage hard and soft break fix services for laptops and desktops. Provide standard and approved hardware and software (operating systems and standard office applications) support and...

  • Desktop Support-Windows-OS

    2 weeks ago

    Los Angeles, California, United States NTT DATA Services Full time

    Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Desktop Support-Windows-OS to join our team in Los Angeles, California (US-CA), United States (US). The IT Desktop...

  • IT Desktop Technician

    4 weeks ago

    Los Angeles, United States TekWissen ® Full time

    Position: IT Desktop Technician Location: Los Angeles, CA, 90066 Duration:12 Months Job Type: Contract Work Type: Non-DrivingPay Rate is $24.00/h to $25.00/h Overview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is with one of our clients who is a global information...

  • Desktop Technician

    3 weeks ago

    Los Angeles, United States Sunrise Systems Full time

    Job Description: Must have desktop/laptop repair experience. Strong experience with MacOS and Windows /. Provides support for software, hardware and networking support for desktops, laptops. Install and maintain PCs and associated software. Ensures client specific Service Level Agreements are met. Provides follow-up on problems or escalation.  ...

  • Desktop Support-Windows-OS

    1 week ago

    Los Angeles, United States NTT DATA Services Full time

    Req ID: 284996  NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Desktop Support-Windows-OS to join our team in Los Angeles, California (US-CA), United States...

  • Desktop Support Engineer

    2 weeks ago

    Los Angeles, California, United States Nsight Full time

    Job DescriptionJob DescriptionThe role of the Desktop/Field Services Technician is to assist employees regarding all facets of end-user computing which includes software/hardware installs, upgrades and overall maintenance of PC desktop/laptop systems and peripherals. All candidates must have firsthand experience supporting desktop computers in a...

  • Desktop Support Technician

    2 weeks ago

    Los Angeles, California, United States STAND 8 Technology Services Full time

    STAND 8 provides end to end IT solutions to enterprise partners across the United States with offices in Los Angeles, New York, New Jersey, Atlanta and more, including internationally in Mexico, India and Japan.The Deskside Analyst role is an exciting opportunity to be a part of a Global Support Team supporting 2 TV stations located in Downtown San Francisco...

  • Desktop Support Engineer

    6 days ago

    Los Angeles, United States Align Communications Full time

    Join the Team! Is technology your passion? Do you want to work with smart, forward-thinking individuals? Do you want to grow in career you love? At Align, our professionals are the key to our success. We dont just hire talent, we invest in exceptional people who are forward-thinking, results-driven, and passionate about what they do. Were a group of...

  • Desktop Support Technician

    3 weeks ago

    Los Angeles, United States Los Angeles Dodgers LLC Full time

    **Job Summmary**: This is a contract-to-hire opportunity with the goal of converting a successful resource to a full-time employee after a period of performance. **Duties**: - Provide technical support to end-users on various IT issues - Install, configure, and troubleshoot hardware and software components - Set up and maintain user accounts in Active...

  • Desktop Support Technician

    3 weeks ago

    Los Angeles, United States NTT DATA Full time

    **Req ID**: 284998 We are currently seeking a Desktop Support Technician to join our team in Los Angeles, California (US-CA), United States (US). The Desktop Support Technician will be responsible for performing various managed client services for a strategic customer. These services include: IMAC, Break Fix, Desk Side Support, etc. This role combines...

  • Desktop Support Technician

    4 days ago

    Los Angeles, United States TekwissenGroup Full time

    **Important Notes**: - This is a 12 months W2 contract position and based on the performance there are possible contract extensions and contract to hire possibilities. - This is an onsite position. - Shift start time and end time? 8-5 M-F + afterhours stand-by. - Must have MAC Skills and experience, MAC OS, Windows 10/11Mac (MONTEREY, VENTURA, SONOMA) AND...