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Desktop Support-Windows-OS
3 months ago
Req ID: 284996
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Desktop Support-Windows-OS to join our team in Los Angeles, California (US-CA), United States (US).
The IT Desktop Scheduler will be responsible for scheduling appointments with the user community.
**This role requires working onsite daily at our client’s facility and requires employee to be fully vaccinated on or before start date, to the extend required by applicable law.
Job Responsibilities Include:
- Work with user community to schedule deployment appointments.
- Coordinate with client/deployment techs to schedule deployments, moves, pickups/dropoffs etc.
- Answer any end-user questions about deployment/software etc. will need some PC/Software knowledge
- Manage Microsoft bookings and O365 calendars for multiple people
- Coordinate rescheduling appointments as needed
- Coordinate with techs based on their availability to ensure scheduled deployment appointments are managed properly.
- maintain tickets with relevant notes and assigning tickets to techs with all relevant info
- perform other assigned duties as required.
Basic Qualifications:
- 2 years of experience using PC-Desktops, Laptops, iPhone, peripherals
- 2 years of experience with Internet technologies and Microsoft Office Suite
Preferred Skills:
- Strong verbal and written communication skills
- Experience working with a ticketing system such as ServiceNow
- Associate or Bachelor’s Degree in Computer Science or equivalent experience
- Experience working with a ticketing system such as ServiceNow
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $24.- 26.40/hour. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits
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About NTT DATA Services
NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
