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Lead Specialist, Patient Registration

1 month ago

York, United States Option Care Health Full time

Extraordinary Careers. Endless Possibilities.

With the nation’s largest home infusion provider, there is no limit to the growth of your career.

Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 6,000 team members including 2,900 clinicians, we work compassionately to elevate standards of care for patients with acute and chronic conditions in all 50 states. Through our clinical leadership, expertise and national scale, Option Care Health is re-imagining the infusion care experience for patients, customers and employees.

As a two-year recipient of the Gallup Exceptional Workplace Award, we recognize that part of being extraordinary is building a thriving workforce that is as diverse as the patients and communities we serve.
Join a company that is taking action to develop a culture that is more inclusive, respectful, engaging and rewarding for all team members. We are committed to hiring, developing, and retaining a diverse workforce.

Job Description Summary:

The Lead Specialist, Patient Registration is responsible for facilitating new patient’s transition to Option Care Health services with the goal of delivering a consistent onboarding experience where patients and referral partners feel Option Care Health makes it easy to transition care. The Lead Specialist, Patient Registration facilitates all aspects of the patient’s transition to home/AIS and acts as a team lead by assisting the Patient Registration Supervisor or Manager in training team members, resolving complex referrals and leading special assignments.

Job Description: ​

Job Responsibilities (listed in order of importance and/or time spent)

  • Engages with patient, referral source, sales, pharmacy, and nursing to coordinate discharge and secure nursing and delivery.

  • Creates, communicates and obtains all required documentation for new referrals.

  • Secures patient’s upfront payment including assisting patients to find avenues for payment where needed (identifies opportunities and directs patient to financial assistance program).

  • Supports the ongoing activities needed to ensure clean claims on hold and denial management (follow-up on paperwork where missing).

  • Provides training and mentoring for new hires.

  • Assists Patient Registration Supervisor and Manager to troubleshoot and resolve complex issues.

  • Assists Patient Registration Supervisor and Manager with special assignments as needed.

  • Identifies and communicate opportunities for improvement in process and recommend resolutions 

Supervisory Responsibilities

  • Does this position have supervisory responsibilities? No

Basic Education and/or Experience Requirements

  • High school diploma or equivalent is required.

  • Minimum of one year of experience as a Senior Specialist, Patient Registration.

Basic Qualifications 

  • Ability to multi-task and support numerous referrals/priorities at one time.

  • Ability to work in a fast past environment.

  • Must be detail-oriented and have a high degree of quality focus.

  • High degree of customer service skills required.

  • Ability to trouble shoot, problem solves and collaborate with cross-functional team members across sales and operation functions.

Preferred Qualifications & Interests (PQIs)

  • Previous healthcare/medical billing experience preferred.

  • Associates Degree

Due to state pay transparency laws, the full range for the position is below:

Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Pay Range is $21.13-$35.22

Benefits:

-401k

-Dental Insurance

-Disability Insurance

-Health Insurance

-Life Insurance

-Paid Time off

-Vision Insurance

Option Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.

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