Lead Front Desk Supervisor
2 weeks ago
Job Summary: The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Qualifications: At least 2 to 3 years of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College coursework in related field helpful. Previous supervisory responsibility preferred. Must have a valid driver's license for the applicable state. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must be able to work well in stressful high-pressure situations, including ability to handle guest objections and disputes to satisfactory results. Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity. Must maintain composure and objectivity under pressure. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary. Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need. Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests. Must be able to work with and understand financial information and data and basic arithmetic functions. Responsibilities: Approach all encounters with guests and associates in a friendly, service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working. Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Set the standard for guest relations at the Front Desk. Obtain all necessary information when taking room reservations. Monitor all V.I.P. and special guest requests. Review Front Office log and Trace File daily. Fully comprehend and execute all relevant phases of the front desk computer system. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner. Be aware of all rates, packages, and promotions currently underway. Be familiar with all in-house groups. Be aware of all closed out and restricted dates. Follow and enforce all Aimbridge Hospitality hotel credit policies. Be able to perform all duties of Front Desk Agent. Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed. Maintain proper operation of the P.B.X. console and ensure that all Aimbridge Hospitality standards are met. Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel. Assist the G.S.M. in ensuring that associates are following and maintaining Aimbridge Hospitality standards. Have knowledge of and assist in all emergency procedures as required. Oversee and ensure that all guests are checked in/out in a friendly, efficient, and courteous manner. Be able to perform complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner. Ensure that associates are at all times attentive, friendly, helpful, and courteous to all guests, managers, and all other associates. Ensure the maximization of room revenue through Rooms Merchandising. Answer all guest inquiries in a timely and professional manner. Be involved in departmental meeting planning and execution. Help maintain productivity levels at or above budgeted standards. Perform any other duty as required by management. Assist in training of new hires and current associates on a regular basis. Attend meetings as required by management. Access to back of house areas of the hotel and sensitive information. Demonstrated ability to handle cash, prepare and deposit cash drops, secure and balance bank. Interact and occasionally have unsupervised contact with guests and/or colleagues. Access and control to sensitive areas in the hotel premises including Master Keys and/or guestrooms, Storage/Liquor Room, and secured file cabinets. Drive safely on behalf of the company for business reasons. Maintain a high level of trust and responsibility. Represent the company with a certain level of reputation and good character as well as exercise sound judgement. Property Details: Situated on the waterfront, Hilton Burlington offers expansive views of the scenic Lake Champlain and the picturesque Adirondacks. With its convenient location, on-site amenities, and substantial event space, our hotel has something for everyone. Visitors can explore the area’s many attractions and activities including a scenic lake cruise on The Spirit of Ethan Allen and Burlington Segway Tours. Company Overview: As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts, and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits: After an initial waiting period, those hired into full-time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay Ask your Recruiter for more details. Medical, Dental, and Vision Coverage. Short-Term and Long-Term Disability Income. Term Life and AD&D Insurance. Paid Time Off. Employee Assistance Program. 401k Retirement Plan. #J-18808-Ljbffr
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