Customer Service Representative

2 months ago

San Jose, United States Vulcan Materials Full time
Build Your Career. Build America's Future.

Westside Building Materials is a building materials business owned and operated by an affiliate of Vulcan Materials Company, the nation's largest producer of construction aggregates and a major producer of aggregates-based construction materials including asphalt and ready-mixed concrete. When you join Vulcan, it's more than starting an exciting career - you get to make a difference for millions of people every day across the country.

When you join Vulcan, you join a dynamic culture in which career development is encouraged, excellence is rewarded, and diversity is valued. No matter the role or the location across the country, every member of the Vulcan team lives through the Vulcan Way: doing the right thing, the right way, at the right time .

Qualifications

Objective: To provide customer service for walk-in and over the phone customers. This position requires a high level of product knowledge and excellent customer service skills. An inside salesperson should be able to uncover a customer's needs and sell products that satisfy those requirements.

Reports To: Store manager

Specific Duties/Responsibilities:
1. Must be able to state all terms & conditions of a sale.
2. Must possess good problem solving skills
3. Must be able to use reference manuals to research and answer customer questions.
4. Appearance should be neat and clean with uniforms worn per company policy.
5. Must possess good communication skills
6. Must work in coordination with management, outside sales, dispatch, purchasing
and yard personnel.
7. Must be able to follow through with all commitments involving customers.
8. Must act as part of a team to promote an atmosphere that is conducive to a
profitable and efficient work environment.
9. Closing Store (including Balancing Cash Drawer)
10. Good Selling skills for "add-on" sales
11. Good Selling skills for "up-grade" sales
12. Excellent knowledge in the use of all point of sale computer programs
13. The ability to take orders accurately for delivery and schedule with dispatch.
14. Basic geometry and math skills.
15. Process orders (including special orders) per company policy
16. Should be familiar with all polices and procedures in the company manual.
17. Perform "add-on" and "up-grade" sales techniques.
18. Bilingual in Spanish, preferred

What You'll Like About Us :

Great Company Culture. Our people share a competitive drive forexcellencein an environment of trust, teamwork, open-mindedness, and communication.

Safe. We are an industry leader in health and safety standards.We are committedto creating a safe work environment and protecting all employees and customers.

Meaningful Work. What sets us apart is the work we do impacts daily lives - and every employee contributes.Our aggregates produced are used to build roads, schools, hospitals, airports, and housingthroughout the United States.

Health Benefits. Medical, Dental, Vision programs,plus much more.

Rest and Relaxation. Paid vacation, personal floating days, and paid holidays.

Prepare for the Future. 401(k) with company match and contribution.

Training and Development. We seeour development programs, and helping our employees meet their goals, as a key part of our business.

Hourly Range: the hourly rate for this role is $24.00 to 27.00 per hour. This range is not inclusive of our discretionary bonus or equity package. When determining a candidate's compensation, we consider a number of factors, including skillset, experience, job scope, and current market data.

Vulcan Materials Company is committed to employing a diverse workforce. You will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. You also have the right to be free from discrimination for medical needs arising from pregnancy, childbirth, or related medical conditions.

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