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Program Assistant
1 month ago
Salary: $17/hour PRINCIPAL DUTIES: Maintain working knowledge of federal and state regulations and Intergovernmental Grants Department (IGD) procedures that govern the Low-Income Home Energy Assistance Program (LIHEAP), Percentage of Income Payment Plan (PIPP), Low Income Home Water Assistance Program (LIHWAP), Community Service Block Grant (CSBG), and all related programs. Provide clerical support to CAA Program Coordinator and CAA group staff. Generate reports to supervisor and vendors as needed. Perform clerical tasks during completion of grant applications and program reports. Manage the telephone response system. Provide initial responses to customer phone calls and walk-in customers, including follow-up calls when necessary to facilitate service delivery. Develop and maintain a directory of social service agencies for referrals to customers. Refer clients to appropriate agencies for assistance to ensure service delivery. Perform intake process for services as required or application verification. Follow up with clients as directed to facilitate service delivery. Develop and maintain a working relationship with utility companies as an IGD representative or client liaison. Provide counseling, energy conservation education, and education on the Percentage of Income Payment Plan and eligibility requirements. Provide information and follow-up as needed for PIPP. Responsible for establishing and maintaining a file system. Responsible for ordering, monitoring, and ensuring operation of all equipment. Maintain professionalism when interacting with the public and provide high-quality customer service. Maintain the highest level of client confidentiality. Perform other duties as assigned. KNOWLEDGE, SKILLS, AND ABILITIES: Ability to perform simple mathematics. Ability to type 45 WPM with a high degree of accuracy. Skill in the use of computers and associated secretarial functions. Ability to maintain an effective working relationship with staff and the general public. Ability to communicate effectively in written and verbal form. Ability to compose effective accurate correspondence. Ability to maintain a high level of confidentiality. Knowledge of office procedures and business English. Working knowledge of and experience with Microsoft Office Suite including: Outlook, MS Word, MS Excel, and MS Publisher. EDUCATION AND EXPERIENCE: College coursework in social science, public administration, business administration, or business management from an accredited institution preferred. Two years of experience in a social service agency where compliance monitoring, data management, and interaction with the public preferred. Five years of experience in an office environment preferred. Three years of experience of administrative level support preferred. RESIDENCY: Must establish permanent residency in St. Clair County within six (6) months of hire date. J-18808-Ljbffr
