Director of Ecommerce

2 weeks ago

Deerfield Beach, United States Watsco Full time
Here is what you will be doing as part of the team:

Summary:

The Director of E-Commerce Operations is responsible for managing all aspects of our B2B E-commerce Day to day operations and the efficiency of our digital platforms. The Director of E-Commerce Operations will partner with various teams across the organization including Operations, Sales, and IT to ensure the execution of our E-Commerce adoption growth strategy. The right candidate is a change agent with an ability to drive customer success - from acquisition to retention.As the leader, you are expected to set the tone and standards for how the group executes and manages the strategic direction and day to day operation of the constantly evolving and maturing B2B e-commerce operations.

About Us

Looking for a cool job? Join the HVAC industry leader

Gemaire Distributors is a fully owned subsidiary of Watsco, Inc. (NYSE: WSO), the largest network of HVAC distribution businesses in the U.S. As one of Watsco's subsidiaries, Gemaire distributes top-quality HVAC/R equipment and supplies from more than 110 locations in 12 states including Florida, Georgia, North Carolina, South Carolina, Mississippi, Texas, Virginia, Alabama, Louisiana, California, Nevada and Arizona. Our customer-focused associates, vast inventory and technology initiatives allow us to provide our customers with best in class service.

As a member of the Gemaire team you will enjoy:

  • Exciting opportunities with a company that is growing
  • Great work hours Standard business hours are Monday-Friday with occasional Saturdays
  • Competitive pay
  • Paid time off
  • Tuition assistance
  • Medical, dental, and vision insurance
  • Life insurance coverage
  • 401(k) Plan
  • Employee Stock Purchase Plan
  • Short Term/Long Term Disability
  • Health Savings Account with employer contribution
  • Employee Referral Program
  • Employee Purchase Program
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Job Requirements

Essential Duties and Responsibilities:
  • Responsible for the development and implementation of eCommerce adoption strategies, programs and plans for existing and potential new business.
  • Work with the development team on the roadmap for digital selling tools based on customer requirements.
  • Oversee the accuracy and consistency of our product information along with a focus on usability.
  • Partner with the business to identify key customer-focused applications to drive technology adoption.
  • Analyze and understand industry market trends, competition, products, and technology offerings, and communicate to management as necessary.
Knowledge and Skills Required:
  • Strong leadership skills, including the ability to facilitate team and business meetings effectively.
  • Excellent communication skills to interact with all project stakeholders including all levels of users and senior management.
  • Experience in project management and/or agile methodologies
  • Ability to work across teams and manage priorities to accomplish multiple tasks.
  • Effective planning, prioritizing, goal-setting skills.
  • Strong personal interest in digital technology and awareness of industry standards or best-known methods
Qualifications
  • Bachelor's degree, or equivalent, in operations management, business, information systems or equivalent work experience.

  • 2+ years of experience in a B2B e-commerce operations leadership role with cross functional experience, including operations, marketing, customers service and e-commerce management.
  • Willingness to learn, listen and teach.
  • Strong written and verbal communication and presentation skills

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