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California, United States Elevance Health Full time

JR119570 Account Service Manager Sr The Account Service Manager Sr is responsible for providing advanced account management representation and strategic planning for major accounts and serves as a lead for operational oversight on assigned accounts. Location:

Cerritos, California Shift:

M-F; 8:30 am-5:00 pm How you will make an impact: Provides strategic planning and account management for large accounts.

Directs and manages the administration of contractual requirements and obligations.

Manages new and renewal implementation process for accounts.

Interfaces with operational departments to ensure smooth and timely delivery of services.

Maintains ongoing account relationships at multiple levels throughout the customer's organization.

Makes recommendations for improvements to meet customers’ expectations.

Develops implementation processes and manages reporting processes to ensure client retention and high levels of account satisfaction.

Provides both on-site and off-site account management, which may include interpreting plan design, researching and resolving phone and written inquiries, and resolving claims, benefit, and enrollment issues.

Presents monthly, ad hoc, mid-year, and annual data and trends to internal and external stakeholders, including client.

Coordinates meetings, process improvements and training sessions.

Participates in efforts to support standardization across accounts and works in multi-disciplinary teams to design and implement product and operational enhancements.

Provides guidance or expertise to less experienced account service managers.

Makes routine account visits.

Minimum Requirements: Requires a BA/BS and a minimum of 5 years of experience managing business operations and/or customer relationship; or any combination of education and experience which would provide an equivalent background.

Preferred Skill, Experiences: Six Sigma Green Belt preferred.

Managed care experience preferred.

Data analysis skills are highly preferred.

A working knowledge of MediCal is needed in this role.

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