Customer Service Representative

3 weeks ago


San Antonio, United States Inkspirenize Full time
Job Title: Customer Service Representative

Location: San Antonio, TX

Job Type: Full-Time

Job Summary: We are looking for a dedicated and personable Customer Service Representative to provide exceptional support and ensure customer satisfaction. The successful candidate will act as the first point of contact for customers, addressing inquiries, handling complaints, processing orders, and providing information about our products and services.

Responsibilities:
  • Respond promptly to customer inquiries via phone, email, chat, or in person.
  • Manage and resolve customer complaints in a professional and empathetic manner.
  • Provide accurate information regarding products, services, and policies.
  • Process orders, returns, and exchanges, and update customer accounts as necessary.
  • Document all customer interactions and maintain detailed and accurate records.
  • Collaborate with other departments to resolve customer concerns.
  • Assist in identifying common issues and suggesting improvements for customer experience.
  • Maintain a positive, empathetic, and professional attitude toward customers.
Requirements:
  • High school diploma or equivalent; additional education is a plus.
  • Strong communication and interpersonal skills.
  • Ability to handle stressful situations and difficult customers professionally.
  • Proficient in basic computer applications, including Microsoft Office and CRM software.
  • Ability to work independently and as part of a team.
  • Excellent problem-solving skills and attention to detail.


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