Customer Service Representative
1 month ago
We are looking for a pleasant Customer Service Representative to undertake all receptionist and clerical duties at the desk of our main entrance. The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined.
Responsibilities
- Greet guests and welcome them into the office
- Answer questions, address complaints and give suitable information
- Answer all incoming calls and redirect them or keep and distribute messages
- Check, sort and forward e-mails
- Process daily invoicing and credits
- Prepare outgoing mail by drafting correspondence, securing parcels etc.
- Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
- Take up other duties as assigned (travel arrangements, appointment schedules etc.)
- Proven experience as customer service representative or relevant position
- Familiarity with the use office machines (e.g. fax, printer etc.)
- Thorough knowledge of customer service, office management and basic bookkeeping procedures
- Excellent knowledge of MS Office (especially Outlook and Word)
- Strong communication and people skills
- Good organizational and multi-tasking abilities
- Good problem-solving skills
- Fluency in English; Ability to speak Spanish a plus
- Bonuses
- Medical/Health Insurance Plan
- Sick Leave
- Vacation Leave
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