Internet Sales Coordinator

2 weeks ago

Ocala, United States Lennar Mortgage Full time

It's fun to work in a company where people truly BELIEVE in what they are doing

We're committed to bringing passion and customer focus to the business.

Welcome Home Build your career with Lennar

As one of the nation’s largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all lifestyles and family dynamics, whether you are a first-time or move-up buyer, multigenerational family, or active adult.

At Lennar, Everything’s Included in our homes, and Everyone’s Included on our team.  Our Everyone’s Included vision is to be as inclusive and diverse as the communities we build unleashing the power of diversity within our workforce to drive innovation & sustainable growth. 

Internet Sales Coordinator

Lennar is seeking an Internet Sales Coordinator that will be responsible to provide information to the internet visitor as well as establish a relationship to help identify the specific needs of the customer with the goal of scheduling of an appointment.  The Internet Sales Coordinator will also be responsible for responding to internet inquiries within a set period of time and for follow-up with previously registered leads with no current contact. The Internet Sales Coordinator will be accountable for providing an extraordinary experience for all Internet generated Customer traffic as will as acquire and maintain product and community knowledge

Primary Duties and Responsibilities

  • Provide community information to prospective buyers.

  • Participate in sales events, on and off site, as directed.

  • Attend Company sales meetings, Phone Banks and Training Programs as directed.

  • Effectively capture and convert Internet customer traffic into viable sales prospects by creating desire for Internet customers to visit our WHC's via set appointments.

  • Qualify prospective customers based on desired location(s), timing for purchase and availability of new homes with the dialogue resulting in a scheduled appointment.

  • Weekly minimum number of appointments scheduled to be determined by the Division resulting in a minimum sales performance, also determined by the Division.  

  • Effectively communicate accurate and pertinent information to the NHC relative to appointments and properly document in Siebel, or approved Lennar system. Respond to correspondence regarding schedule changes/cancellations in a timely and professional manner and document accordingly.

  • Create a positive experience for our Internet Customers through the use of email, on-line Live Chat and Division 1-800 numbers.

  • Create and effectively manage an Internet Customer Database which includes interest lists and VIP interest lists.

  • Provide immediate or same day, email or telephone response to all Internet Customer requests with a targeted goal of five minute turnaround for initial inquiry.

  • Educate Internet Customers on current/future community and product offerings and incentive opportunities.

  • Follow-up with Internet Customers per the follow-up program outlined by your Division.

  • Complete and utilize Corporate and Division provided tracking and reporting tools to manage the Internet prospecting process and provide transparency of daily activities via Siebel, or approved Lennar System.

  • Have a competent understanding of the Division's product and community offerings and incentive opportunities at all times.

  • Coordinate Sales Department efforts to improve collection of email contact information as part of Customer registration process.

  • Monitor website data, digital photography, illustrations and virtual tours on Lennar.com and other Lennar affiliated websites.

  • Compile market research on competitive web marketing programs for ideas to continue to enhance our web marketing and e-Lead generation.

  • Make outbound calls daily with a weekly minimum target, based on a 40 hr week, provided by Division. Leads provided will include prospects who have had no documented followup in Siebel in the previous 60 day period. Accurate and detailed information must be documented in Siebel.

Education and Experience Requirements

  • Minimum High School or GED required, some college preferred

  • Minimum 1 year experience of Internet consumer experience and/or Internet exposure

  • Valid drivers license and good driving record

  • Valid Auto Insurance Coverage

  • Real Estate License preferred

  • Excellent verbal, written, and typing communication skills

  • Advanced PC skills (Microsoft Excel and Word)

Contacts
Regular contact with executives and Division personnel furnishing, or obtaining, information. Regular contact with the general public. Frequent external contacts where matters discussed require resourcefulness, patience, clarity and tact.

Physical Requirements
Finger dexterity is required to operate a keyboard and telephone equipment, extensive phone and computer communication is required. Must be able to lift and carry supplies and materials up to 25 lbs. This description outlines the basic tasks and requirements for the position noted. It is not a comprehensive listing of all job duties of the associates.

FLSA Status
Non-Exempt

Lennar Core Values

Our commitment to Quality, Value, and Integrity is the underlying foundation upon which Lennar was built, and these three fundamental principles still guide us in caring for our customers, associates, shareholders, and community.

Life at Lennar

Lennar recognizes our associates are the heart of the company’s success. Learn new skills, build your path, and become an integral part of the Lennar Family.

When You Join:

  • Health Insurance - Medical, Dental & Vision

  • Vacation – 3 weeks of vacation per year to start

  • Holidays, Sick Leave, & Personal Days

  • 401(k) Savings Plan with company match

  • Paid Maternity & Bonding Leave

  • New Hire Referral Bonus Program

  • Product Purchase Discount for Associates

  • Associate Assistance Plan

  • Everyone’s Included Day - In the spirit of inclusion, diversity, and caring for our community, Lennar encourages our Associates to take a day to connect, reflect and inspire those around us, in a way that is uniquely important to you. 

  • And More

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

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