Guest Services Specialist

2 months ago


Tampa, United States BayCare Health System Full time
Join the team that is revolutionizing health care - BayCare Health System

Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that's built on a foundation of trust, dignity, respect, responsibility, and clinical excellence.

Our team members focus on tomorrow by achieving personal and professional success today. That's why you'll thrive in our forward-thinking culture, where we combine the best technology with compassionate service. We blend high-tech with high touch in ways that are advancing superior health care throughout the communities we serve.

Title: Guest Services Specialist

Facility: St. Joseph's Women's and Children's

The Guest Services Specialist is responsible for the following:

  • Delivering world class customer service and functions as the guests' liaison to all services within the designated BayCare Health System's hospital and the surrounding community
  • Must possess advanced computer skills
  • Will become proficient in all the following, as required: reception, registration and check-in, visitor management, waiting room management, document management, environment of care and emergency response.
This role is hospitality-focused and critical to support a positive experience for each guest.

Required specific skills include:
  • self-motivated team-player with 1-year of demonstrable success in a high stress, fast-paced work environment.
  • Must successfully complete OLC training modules as assigned within 12 months.
  • Required Experience is 1 year Related field and 2 years Customer Service.
BayCare offers a competitive total reward package including:
  • Benefits (Health, Dental, Vision)
  • Paid time off
  • Tuition reimbursement
  • 401k match and additional yearly contribution
  • Yearly performance appraisals and team award bonus
  • Community discounts and more
  • AND the chance to be part of an amazing team and a great place to work
Minimum Qualifications:

Required Experience
  • 1 year Related field and 2 years Customer Service.
Education:
  • HS Graduate or Equivalent GED required
  • Associate's Degree preferred
  • Health science specialization preferred


Location: Tampa, FL

Status: PRN (As Needed)

Shift Hours: Varies

Weekend Work: Every

Equal Opportunity Employer Veterans/Disabled

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