Communication Center Specialist, AHU, PRN

2 weeks ago

Orlando, United States AdventHealth Central Florida Full time

Our promise to you:

Joining AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: FT / Day (Mon thru Thurs. 8a.m. to 4:30p.m. & Fri 8a.m. to 3p.m.)

Location: 660 WINYAH DR, Orlando, 32803

The community youll be caring for:

Our mission is to provide an environment where students can develop spiritually, intellectually, socially, and physically while pursuing professional expertise integrated with Christian values

Top Reasons to work at AdventHealth University Orlando

AdventHealth University, a Seventh-day Adventist institution, specializes in the education of professionals in healthcare. The University seeks to develop leaders who will practice healthcare as a ministry. At AdventHealth University (AHU), our primary customers are students, faculty, and staff. Our partners are physicians, allied health clinicians and other employees of AdventHealth.

Job Summary:

The Communication Center Specialist conducts regular communication through phone, email, and text messages for lead and applicant cultivation. The Communication Center Specialist accurately documents all interactions with leads and applicants to keep communication history current. The Communication Center Specialist communicates regularly with the Communication Center Manager to ensure lead and applicant communication, and turnaround time goals are met. The Communication Center Specialist is assigned to upholding policy and procedure set by the Admissions Department, University, and its committees. The Communication Center Specialist actively exemplifies outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

You Will Be Responsible For:

Demonstrates behaviors at AdventHealth University in harmony with our mission: Nurture, Excellence, Spirituality, and

Stewardship

  • Communicate with leads and applicants through phone, email, and text messages
  • Ensure all forms of communication reflect a professional, friendly tone
  • Provide accurate and timely information to leads and applicants
  • Maintain a working knowledge of admissions requirements for all programs utilizing published criteria in the Academic Catalog
  • Document all communication touchpoints with leads and applicants within the CRM
  • Ensure that all work meets the standards for accuracy and timeliness established by the Communication Center Manager
  • Employ customer recovery strategies as needed, in conjunction with the Communication Center Manager
  • Identify and anticipate issues of efficiency and accuracy in the areas for which they are responsible, and develop possible solutions
  • Collaborate with the Communication Center Manager to ensure a smooth lead-to-student journey

Qualifications

What Will You Need:

EDUCATION AND EXPERIENCE REQUIRED:

  • High School Diploma/G.E.D.
  • 1 or more years of customer service experience

EDUCATION PREFERRED:

  • Associate degree in Communications, Marketing, Business, Hospitality, or other related field.
  • Three or more years of customer service experience
  • Salesforce CRM knowledge experience

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Student Worker

Organization: AdventHealth University

Schedule: Per Diem

Shift: 1 - Day

Req ID: 24045017

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.

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