Director of Membership
2 weeks ago
The Director of Membership & Guest Services is responsible for the development, oversight and implementation of strategies that grow OMSI's Membership and community outreach programs while providing strategic direction to the Guest Services and Program Sales teams to continually improve member, visitor, and participant experience.
This position is accountable for membership and group customer acquisition, retention, and stewardship through the development of promotional campaigns, membership appeals, special cultivation events, and other strategies; enhancing the museum admissions experience; designing budgets and plans that ensure progress toward target goals; strengthening partnerships with Pacific Northwest schools and community organizations; and providing ongoing support and direction to staff activating the strategies.
Collaborating with teams across the organization, the position will support OMSI's strategic objectives and values with a focus on staff development, cultural competency, guest relations management, and leveraging data to achieve financial and participation goals.
Essential Duties and Responsibilities
:
Membership Program Leadership:
Leads strategic planning and implementation of OMSI initiatives aligning with our 5-year vision, 20-year vision, and the Equity Action Framework (EAF);
Develops and implements strategies to achieve membership experience goals, growth goals, financial goals, operational goals and associated metrics, and provides regular reporting;
Evaluates current practices and stays current with membership engagement and retention techniques and technologies to meet the needs of diverse audiences, and plans for changing needs of members;
Evaluates data and trends and maintains relevant data in collaboration with the Enterprise Systems team, to inform continual improvement related to OMSI products and services, sales, and technology and operational processes;
Collaborates with the Sr. Director of Marketing and the Development team to develop and implement communication plans for specific member segments;
Collaborates with the Director of Events and the Development team to develop and implement membership events;
Collaborates with the VP of Marketing and Retail to develop pricing and membership benefit strategies that compliment general admission strategies and goals;
Collaborates with the VP of Marketing and Retail and the Senior Director of Brand Marketing on planning for and management of divisional budgets to ensure short- and long-term goals are met through labor planning, forecasting, and reforecasting. Budgets include Program Sales ($350K) and Guest Services ($700K) with a combined revenue responsibility in excess of $8M;
Provides leadership for ongoing and strategic fundraising efforts with the Development team to support institutional and individual giving portfolios and goals.
Program Sales Leadership
:
Develops and implements strategies to achieve program sales customer experience goals, growth goals, financial goals, operational goals and associated metrics;
Provides strategic direction to the team on building relationships with diverse schools, community organizations, homeschool programs, and other groups;
Collaborates with various internal staff to ensure efficient operations for program sales;
Collaborates with the VP of Marketing & Retail and VP of Learning Experiences-in addition to internal partners-to develop pricing strategies;
Provides staff and customer support in resolving issues that arise.
Guest Services Leadership
:
With cross-divisional collaboration, develops and implements strategies to achieve guest experience goals, resolve pain points for guests, and track associated metrics;
Evaluates practices and stays current with guest engagement and service strategies to meet the needs of diverse audiences;
Evaluates data and trends to inform continual improvement related to OMSI's guest experience, personnel training, and processes;
Provides staff and customer support in resolving issues that arise;
Consults on and supports OMSI safety protocols, including acting quickly and effectively in case of emergency in compliance with relevant Emergency Action Plan (EAP) procedures.
Personnel Management:
Manages divisional staff and provides mentorship and coaching to enhance individual and organizational knowledge and capabilities;
Oversees the recruitment, hiring, onboarding, and training of staff;
Fosters a collaborative team environment, with an emphasis on creating high quality guest and customer experiences;
Continuously identifies and assesses skill and knowledge needs, and allocates future personnel and external resources to meet the needs of strategic initiatives and projects;
Prepares and facilitates the development and implementation of staff work plans, and provides regular 1-on-1s, check-ins, regular team meetings, and performance reviews.
Partner Engagement:
Identifies, cultivates, and stewards opportunities for mutually beneficial partnerships in support of school-based and community programs, initiatives, departments, teams, and project deliverables;
Ensures collaborative projects are designed with clear expectations and responsibilities for each party.
Working Conditions
:
This position is
exempt, paid salaried
;
This position is
regular full-time
scheduled for
40
hours/week;
Requires working onsite at the museum location;
Regularly scheduled Monday-Friday, with some weekends and holidays in support of Guest Services and Program Sales teams.
Physical Demands:
70 % sitting,
28 % standing,
2 % lifting/carrying
50
lbs;
Vision Demands include:
Close vision (clear vision at 20 inches of less)
Peripheral vision (ability to observe an area that can be seen up and down or to the left or right while eyes are fixed on a given point)
Depth and perception (three dimensional vision, ability to judge distance and spatial relationships)
Ability to adjust focus (ability to adjust the eyes to bring an object into sharp focus)
Environmental Demands include:
Consistent movement up and down stairs
Work in the lobby may include changes in temperature and direct sunlight
Noise Levels include:
Quiet (examples: library, private office)
Moderate (examples: business office with computers and printers, light traffic)
Loud (examples: metal can manufacturing department, large earth-moving equipment)
Very loud (examples: jack hammer work, front row at rock concert)
Secondary Responsibilities
Secondary responsibilities include-but are not limited to-the following:
Collaborates with Facilities and relevant teams to maintain appearance, functionality and safety of OMSI's main lobby and adjacent public areas;
Helps shape and align policies for volunteer participation and supports Guest Services and Program Sales Volunteer Engagement staff.
Knowledge and Skills:
REQUIREMENTS
:
Business Practices
:
Exceptional communication and customer service skills, with an emphasis on presentation, relationship stewardship, and problem-solving-phone, email, and in person;
Demonstrated and excellent interpersonal, written, and presentation communication skills;
Ability to work effectively with people of diverse backgrounds and talents in professional, education, research, and evaluation settings;
Excellent organizational, strategic planning, analytical, and problem-solving skills, with an emphasis on exercising initiative and good judgment while adhering to confidentiality, protocol, and community agreements;
Demonstrated ability to effectively pivot between individual and team-based work on multiple, simultaneous, and diverse tasks;
Effective time management skills, with an emphasis on managing and tracking multiple projects-often with overlapping and time-sensitive deadlines.
Sales and Guest Services Knowledge and Strategy:
Ability to vision and develop strategies for products and services that support OMSI's sales and membership goals;
High proficiency with Google Suite and Microsoft Office, as well as Point of Sale (POS) systems and customer relationship management (CRM) software;
Ability to conceptualize and explain high-level, big-picture ideas and strategies, then apply them at a tangible, operational level in service of retail staff and guests;
Ability to interact with a range of diverse audiences, while providing high-level customer service in a culturally responsive manner.
Supervision and Leadership:
Developed organizational, project, leadership, and people management skills that encourage collaboration, team-building, and accountability that meet individual, departmental, and organizational deadlines and expectations;
Ability to manage six-figure annual budgets, estimate labor time and costs for projects, and manage employee and vendor workloads across multiple and simultaneous projects;
Ability to model and support a positive team dynamic with an emphasis on coaching and mentoring paid and unpaid staff using asset-based feedback;
Ability to train staff on customer service best practices, with an emphasis on advancing diversity, equity, and inclusion through a racial equity lens;
Ability to maintain and support professional relationships with community and industry partners.
PREFERENCES
:
Excellent oral and written communication skills in a non-English priority language in Oregon, with bilingual Spanish preferred.
Education & Work Experiences:
REQUIREMENTS:
Minimum of 8 years experience with the following:
Demonstrated management experience, including multiple projects, resourceful problem-solving and adaptability, process improvements, and budget responsibility;
Demonstrated experience working in a fast-paced collaborative environment with stringent and overlapping deadlines;
Demonstrated experience working in a public-facing, customer service environment;
Examples of effective communication with a variety of internal and external stakeholders in a work environment, as well as fostering strong and lasting community partnerships and relationships;
Experience working effectively with people of diverse backgrounds and talents in professional work environments, with an emphasis on collaborative projects and deliverables.
A minimum of 5 years supervising, training, and coaching a diverse group of staff, with an emphasis on the following:
Working knowledge of best practices in staff professional development, such as mentorship and leadership opportunities for rising professionals;
Experience training and/or coaching staff on diversity, equity, and inclusion practices in a customer-service context.
PREFERENCES:
Experience working with volunteers;
Experience managing a membership, loyalty, or subscription program;
College degree in an industry related to hospitality, business, marketing or an interdisciplinary program with an emphasis on customer service and core/foundational knowledge of financial, sales, and/or marketing principles.
Additional Requirements/Preferences; Including Licenses and Certifications:
REQUIREMENTS:
Pre-employment checks, such as criminal background checks and reference checks.
PREFERENCES:
None.
Benefits and Perks at OMSI
Multiple health plans (OMSI pays 86% of employee premiums)
403(b) retirement with employer match eligibility
2 weeks of vacation per year
2 weeks of sick time per year
12 personal / cultural days (PTO) per year
Free annual OMSI Family Membership
Reciprocal Employee Attractions Pass (REAP)
Inclusion-centered professional development opportunities
Employee-led rewards and recognition program
Discounts on summer programs for employee's children
#J-18808-Ljbffr
-
Membership Experience Manager
1 day ago
Portland, United States Mac's List Full timeDescription The Membership Experience Manager helps 1000 Friends of Oregon by celebrating, building relationships and trust, and inspiring individual and business donors to contribute to this important and unique cause. The Manager handles all aspects of organizational fundraising for individuals and business partners, including acquisition, cultivation,...
-
Executive Director
2 weeks ago
Portland, United States Philippine American Chamber of Commerce of Oregon Full timeExecutive Director Position Description Reports to: Board of Directors Hours: 36 hrs. per week (full-time, exempt) Work Location: Portland, Oregon. Virtual/Hybrid. Compensation: $80,000 annually Benefits: Health insurance reimbursement PTO, and 401K (see detail for full benefits below) About Us: The Philippine American Chamber of Commerce of Oregon...
-
Director of Marketing and Communications
6 hours ago
Portland, United States Portland Museum of Art Full time**GENERAL SUMMARY**: Under the direction of the Senior Deputy Director, the Director of Marketing and Communications develops and implements strategies to increase attendance, grow and diversify membership, secure earned media, expand digital engagement, and generate financial support for the Portland Museum of Art (PMA). The role is responsible for...
-
Medical Director
2 weeks ago
Portland, United States Greater Portland Health Full timeMedical Director – Psychiatric Services Greater Portland Health is seeking a skilled and personable Psychiatric Nurse Practitioner to lead our psychiatric care team as Medical Director. The Medical Director will provide clinical leadership and high-quality psychiatric care to patients. If you believe in a mission that focuses on helping underserved members...
-
Healthcare -Director of Rehab
7 days ago
Portland, United States Loyal Source Full timeLoyal Source is actively seeking a motivated Director of Rehab for a contract assignment in Portland, OR.Requirements:Active Director of Rehab license1 year experience as a Director of RehabBLS through AHASHIFT: MorningWhy 3000 full time Healthcare Professionals across the country choose Loyal Source? We have an answer:Very Aggressive Pay with the Option of...
-
Director Retail Activation
5 days ago
Portland, United States adidas Full timePURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION This role is to strategically drive lead initiatives that not only increase store visits abut also activate memorable brand experiences and grassroots events. This position holds significant relevance for our organization as it directly impacts our ability to amplify brand engagement, attract...
-
Medical Director
3 days ago
Portland, OR, United States University Of Michigan Medical School, Department Of Dermatology Full timePlease apply through the careers page link here: Apply here to Medical Director – Knight Diagnostic Laboratories Overview The Knight Diagnostic Laboratories (KDL) at Oregon Health & Science University (OHSU) seek a senior scientist with expertise in molecular diagnostics and a proven track record in clinical laboratory management with at least...
-
Recreation Director
4 weeks ago
Portland, Maine, United States Town of Falmouth Full timePlease apply directly through the town's website by clicking here.The town of Falmouth seeks a highly motivated, dynamic professional to serve as our next Recreation Director and lead our town's community recreation programs and activities. The successful candidate is a strong leader, innovative, and seeks ways to engage individuals of all ages, abilities,...
-
Director Retail Activation
6 days ago
Portland, Oregon, United States adidas Full timePURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION This role is to strategically drive lead initiatives that not only increase store visits abut also activate memorable brand experiences and grassroots events. This position holds significant relevance for our organization as it directly impacts our ability to amplify brand engagement, attract diverse consumer...
-
Human Resources Director
1 month ago
Portland, United States Hope Community Support Services LLC Full timeJob DescriptionJob Description Position: Human Resources Director (HR) Reports To: CEO FLSA Status: Exempt Required Education, Experience, Licensure and Certification: · High School Diploma or equivalent · Bachelor’s degree in Human resources from an accredited institution of higher education · At least 3 years of related experience · At least 1 year...
-
Human Resources Director
1 month ago
Portland, United States Hope Community Support Services LLC Full timeJob DescriptionJob DescriptionPosition: Human Resources Director (HR)Reports To: CEOFLSA Status: ExemptRequired Education, Experience, Licensure and Certification:· High School Diploma or equivalent· Bachelor’s degree in Human resources from an accredited institution of higher education· At least 3 years of related experience· At least 1 year of...
-
Executive Assistant to the Executive Director
4 weeks ago
Portland, United States University of Oregon Full timeThe Executive Assistant to the Executive Director (EA) provides confidential and executive-level administrative support to the Executive Director of the Ballmer Institute for Childrens Behavioral Health. This position is responsible for a broad set Executive, Director, Executive Assistant, Assistant, Project Management, Faculty, Business Services
-
Associate Director, Sales and Guest Services
1 month ago
Portland, United States CareerBuilder Full timeJOB PURPOSE The Associate Director of Marketing and Guest Services is a key leader for Theatre Under The Stars marketing department, with a focus on tactical operations and the ability to help build the infrastructure for a stronger audience development function. The Associate Director will help lead the tactical approach to all marketing, communications,...
-
Director of Gift Planning
2 weeks ago
Portland, United States The Salvation Army - Northern New England Division Full time**GENERAL PURPOSE OF JOB**: The Gift Planning (GP) Program is one of The Salvation Army’s leading revenue streams that provides significant financial resources to The Salvation Army Eastern Territory (TSAE) that funds current mission, capital needs, and long-term sustainability. As part of a team of highly skilled, trustworthy, values-based professionals,...
-
Deputy Director of Human Resources
4 weeks ago
Portland, Oregon, United States City of Portland Full timeThe city of Portland is searching for a kind, curious, collaborative, energetic, and strategic Deputy Human Resources Director who is passionate about serving the city's workforce of more than 2,300 full-time, part-time, per diem, on-call, and seasonal employees.Portland is Maine's largest and most complex municipality, and its human resources needs are...
-
Annual Gifts Officer, Portland Museum of Art
5 days ago
Portland, United States Portland Museum of Art Full timeGENERAL SUMMARY: Under the direction of the Director of Philanthropy, the Annual Gifts Officer serves as a key cultivator of individual donors, inspires constituents from general membership to higher levels of giving, and works collaboratively with Portland Museum of Art (PMA) staff and volunteers to ensure success in building strong constituent...
-
Associate Director, Sales and Guest Services
4 weeks ago
Portland, United States SEMpdx Full timeJOB PURPOSE The Associate Director of Marketing and Guest Services is a key leader for Theatre Under The Stars marketing department, with a focus on tactical operations and the ability to help build the infrastructure for a stronger audience development function. The Associate Director will help lead the tactical approach to all marketing, communications,...
-
Family Medicine Residency Medical Director
2 weeks ago
Portland, United States Annals of Family Medicine Full timeMaineHealth is seeking an outstanding clinician-educator to serve as the Medical Director for the Family Medicine Residency in Portland and as Medical Director overseeing both the Portland/Peaks Family Medicine Centers and the Falmouth Primary Care Practice. These practices are the outpatient clinical sites for MMC’s Family Medicine Residency Program....
-
Director of Advancement
5 days ago
Portland, United States Boys & Girls Club of Southern Maine Full timeBoys & Girls Club of Southern Maine Director of Advancement Portland, Maine Boys & Girls Club of Southern Maine is seeking a Director of Advancement to be based in the Portland, Maine office. Requirements of the Director of Advancement: 10+ years of leadership experience with resource development and implementation of an Advancement Plan. Strong...
-
Associate Director of Facilities Services
4 weeks ago
Portland, United States University of Oregon Full timeThe Associate Director of Facilities Services Portland is responsible for management of staff and operations in all aspects of the following UO Portland properties: NE Portland Campus, Watzek House, the Shire, and the Cottrell House. This position Director, Facilities, Associate, Customer Service, Operations, Maintenance, Retail, Education