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Room Attendant

2 months ago

Newark, United States Homewood Suites by Hilton Newark Full time

The Room Attendant is responsible for cleaning and servicing guest rooms in order to provide a comfortable experience for guests. Responsibilities may include assisting in public areas, answer guest inquiries, delivering items to guest rooms, restocking and assist with special cleaning projects.

DUTIES AND RESPONSIBILITIES

Housekeeping Operations

  • Ensure all guest room areas are clean and ensure quality standard (i.e. inspect all assigned areas to ensure furnishings, light fixtures, room equipment, are clean and in good repair).
  • Replace/Change items in guest room such as bed linen, skirts, pillows, towels, bath care products, etc.
  • Sweep, Mop and Vacuum.
  • Dust furniture.
  • Clean all high touch point areas such as knobs, control remotes, thermostat, and light switches etc.
  • Assist with, reports, maintenance request forms, logbooks, lost and found etc. as needed.
  • Regularly assist with deep cleaning projects and other duties.
  • Follow all safety guidelines to ensure safety of all associates and guests.
  • Follow all guidelines, policies and procedures as outlined by PHM's Employee Handbook such as, reporting to scheduled shift, report to work on time, reporting absences, have a professional demeanor, etc.
Interpersonal Relationships
  • Greet all guests and or associates upon contact.
  • Assist with training and or providing guidance to new associates when requested.
  • Report any issues, concerns and or suggestions to management.
WORKING ENVIRONMENT

The hotel is in a public business atmosphere, which varies temperature based indoor and outdoor climate. The nature of this job is mainly indoors but may require being outdoors. In addition, the housekeeping laundry office is often hot, damp, loud and filled of equipment and chemicals.

Some local travel may be required in order to attend hotel events not limited to meetings, trainings etc.

WORK EXPERIENCE

N/A

Knowledge
  • Basic English understanding.
  • Basic Reading and Writing to pass along notes, comments etc.
Skills
  • Interpersonal skills such as listening, smiling, relating, asking questions, teamwork, etc.
  • Have the skill to manage multiple tasks at a time, maintain focus and structure under pressure.
Abilities
  • Ability to develop and maintain relationships with both associates and guests to build trust and loyalty.
  • Ability to maintain consistent positive energy, self-motivation, and passion for hospitality.
  • Ability to easily adapt to various situations, constant change, handle high pressure and remain composed and focused.
PHYSICAL REQUIREMENTS
  • Prolonged standing/walking for 8 hours.
  • Ability to walk around the hotel, up and down stairs, stoop, kneel, lift a minimum of 50 lbs. and push and pull approximately 200 lbs.
BUSINESS ATTIRE

To present a professional and business image to guests, associates and public we ask that all associates follow PHM's dress and grooming standards available in the PHM Handbook on page 16. Standards include wearing full uniform at all times, uniform must be neat, clean and wrinkle free, practice good personal hygiene, and grooming.

PREFERRED QUALIFICATIONS
  • Prior Hotel Experience
  • Emotional Intelligence Training
  • Previous cleaning or housekeeping experience


The Homewood Suites by Hilton, Newark (a Pacific Hotel Management Hotel), functions 7 days a week, 24 hours a day. All associates must acknowledge and understand this fact and be aware that at times it may be necessary to move an associate from their accustomed shift as business dictates.

Pacific Hotel Management, LLC is a privately- owned company that manages various hotel brands in the bay area. Homewood Suites by Hilton, Newark/Fremont is one out of 7 hotels within PHM. Our culture is family oriented, friendly, outgoing, and competitive and results oriented. All associates work hard every day to achieve guest and associate satisfaction goals, but most importantly, all associates have an inherent passion for hospitality. All of our associates also enjoy an array of benefits and perks such as health insurance, 401k plan, educational assistance program, training, recognition events, travel discounts and more As part of the Hilton brand, our goal is to make everyone feel at home.

We are looking for someone who can easily engage and adapt to our unique culture. We are looking for a friendly and detail oriented Room Attendant to join our family The Room Attendant is responsible for cleaning and servicing guest rooms in order to provide a comfortable experience for guests. Responsibilities may include assisting in public areas, answer guest inquiries, delivering items to guest rooms, restocking and assist with special cleaning projects. The Room Attendant is an integral part of our management team at the property and works side by side with associates on a day-to-day basis to anticipate and meet guest's needs. We are looking for someone who will help us continue to develop memorable guest experiences.