Training and Knowledge Management Specialist

4 weeks ago

Washington, United States Network Designs Full time
Job Description:

Network Designs, Inc. (NDi) is seeking an experienced Training and Knowledge Management Specialist to support the Department of Justice, Criminal Division's Training and Knowledge Management (KM) initiatives. The specialist will be responsible for developing and delivering effective training programs to ensure end users have the necessary skills and knowledge to utilize the division's IT tools efficiently. Additionally, the ideal candidate will have 5+ years' experience writing policy documents, system documentation, process and procedure documentation, manuals and guides for IT systems, and email communications. The specialist will work with internal and external teams to write and produce easy-to-understand, high-quality documentation that contributes to the acceptance of deliverables and products developed across the program. The specialist will work closely with various departments and stakeholders to ensure alignment with organizational goals and compliance with global quality standards.

Requirements:
  • US Citizenship Required.
  • Must be able to obtain Public Trust clearance.
  • This position is hybrid (on-site/remote). Candidate will be required to work on-site at minimum, three days a week.
  • This position has an initial 30-day on-site requirement (5 days/week) to ensure familiarization with program and Federal staff and the overall operating environment.
Qualifications and Experience:
  • Minimum of five (5) years of experience with a bachelor's degree or seven (7) year of experience without a degree
  • Bachelor's Degree (B.A or B.S.); advanced degree preferred
  • Experience with Confluence, Sharepoint, Remedy a plus.
  • Excellent public speaking/presentation skills.
  • Ability to design, create and facilitate training sessions and workshops in a variety of formats/media.
  • Excellent written and verbal communication skills, ability to interact effectively with users, IT community and customer/management.
  • Demonstrated ability to communicate complex technical concepts to both technical and non-technical stakeholders.
  • Ability to analyze existing content for reuse in documentation of like deliverables.
  • Ability to manage input from a variety of team members while standardizing language and format and maintaining positive version control.
  • Excellent analytical skills, including ability to think through all aspects of document production.
  • Ability to create and update content based on templates and existing documents.
  • Strong project management and organizational abilities, with the capability to handle multiple projects/program initiatives from inception to competition simultaneously.
  • Ability to adapt to rapidly changing priorities.
  • Ability to produce high quality communications under pressure.
Responsibilities:
  • Develop, organize, and conduct training sessions and workshops for end users in a variety of formats (in-person, live virtual, video recorded training sessions, computer-aided tutorials, etc.).
  • Collaborate with subject matter experts to create relevant and engaging content aligned with stated objectives.
  • Perform administrative duties related to facilitating training sessions or workshops.
  • Create technical documentation and standard operating procedures.
  • Develop and write easy-to-understand job aids and tutorials to help guide internal teams and end users on processes performed across varying program functional areas.
  • Work with technical teams to obtain in-depth understanding of documentation requirements and products to be produced.
  • Write documentation appropriate for its intended audience and manage all work products related to project performance and program requirements.
  • Create documentation and edit existing documentation to ensure compliance with customer, company and global quality standards and to conform to established style and formatting practices.
  • Identify which documentation options are appropriate for each project type.
  • Work cross-functionally with various departments and stakeholders.
  • Coordinate and prioritize concurrent activities within deadline-driven climate.
  • Understand and implement effective Knowledge Management framework, hierarchy and management processes.
  • Control knowledge accessibility and flow within the organization.
  • Promote a culture of knowledge sharing and collaboration.
  • Evaluate existing knowledge practices and propose enhancements and optimizations to improve efficiency and performance.
  • Quickly draft time-sensitive email communications related to system outages and upgrades or IT announcements. See communication through complex approval process to meet deadlines.

Benefits

Network Designs is committed to attracting and retaining top talent by offering competitive benefits and salary packages. Our benefits package includes comprehensive health, dental, and vision insurance, 401(k) matching, and paid time off. In addition, we provide employer-paid life and disability insurance, professional development, education benefits, and much more to ensure our team has the resources they need to thrive on and off the job.

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