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Customer Success Specialist 1st Shift

3 months ago

Neenah, United States WSI Supply Chain Solutions Full time

Do you have a great attitude and a willingness to proactively support customers? If this sounds like you, we have an immediate opening for a Customer Success Specialist Monday - Friday 8:00am - 4:30pm. Your primary responsibilities include building and maintaining customer relationships by creating and tracking orders, anticipating problems, and providing creative solutions to exceed customer expectations in a fast-paced, multi-system environment.

DUTIES AND ACCOUNTABILITIES:

  • Deliver positive customer experience by focusing on excellence in communication, process, and compliance.
  • Anticipate, identify, manage and proactively work to seek Lean Process solutions for potential problems.
  • Review customer orders for accuracy to ensure information is accurate for billing and account requirements.
  • Educate and collaborate with customers to utilize the Customer Portal to be able to access information on demand.
  • Communicate client change needs promptly and effectively.
  • Maintain a 'solutions-focused' approach with a proactive, high sense of urgency in all regards.
  • Ensure order processing, shipping requirements and timelines are achieved.
  • Demonstrate ability to work in and master multiple internal and customer systems.
  • Occasionally attend and/or participate in customer presentations when required.
  • Assist sales and site staff when workload and opportunity allow.
  • Perform other duties as assigned or requested by management.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
  • Strong computer skills utilizing Microsoft Excel, Word, Access, and Outlook.
  • Excellent written and verbal communication skills.
  • Positive and professional customer service-oriented attitude.
  • Experience working with customers in a relationship-building environment detail and deadline-driven.
  • Organized with the ability to prioritize multiple tasks to ensure completion.
  • Independent starter with the ability to seek out improvements.
  • Core values are essential to a safe, productive, and enjoyable working environment.
  • Be a positive team player accepting of change.
  • See beyond your role. Seek change for improvement. Be accountable and take ownership for mistakes.
  • Bi-lingual speaking capabilities are a plus.
  • Ability and willingness to travel less than 10%
PREFERRED EDUCATION AND EXPERIENCE:
  • Two years' experience in a warehousing/distribution environment.
  • High School Education.


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