Guest Service Agent

6 months ago

Greenville, United States AC Hotels Greenville Downtown Full time
Job Purpose

The beautiful new AC Hotel by Marriott Greenville Downtown is seeking a Guest Service Agent. The primary purpose of the Guest Service Agent is to greet and serve guests in a professional, gracious manner. Register guests; provide prompt and courteous service to the guest throughout their stay, resolve guest problems, close guest accounts upon check out and offer fond farewell to guests.

Essential Job Functions

  • Greet guests immediately with a friendly, sincere welcome. Maintain eye contact with guest. Use a positive, clear speaking voice, listen to guest requests and respond with appropriate action.
  • Employ operational and selling techniques to maximize occupancy levels and achieve the highest average rate possible, and ensure that staff does the same. Maintain and provide accurate information on and promote hotel facilities.
  • Maintain cash bank per accounting guidelines. Comply with all accounting procedures.
  • Maintain effective communication within Front Office and related departments, and with all hotel departments. Stay aware of issues relating to front office and general hotel operations. Attend meetings as scheduled. Apprise management of any concerns or suggestions.
  • Adhere to safety, security and emergency procedures, react appropriately during emergency situations, and act promptly to correct hazards. Adhere to security procedures on the handling of guest room keys, the protection of guest related information and conduct weekly inventory of guest room keys.
  • Understand and operate front office telephone, computer systems, and equipment such as ten key adding machine, facsimile machines, etc.
  • Promptly complete registration process, input and retrieve information from computer, confirm pertinent information including number of guests, method of payment and length of stay, select guest room based upon guest needs/request, nonverbal confirmation of room number and rate, provide key folder containing guest room key (and club key if applicable), certificate and coupons as appropriate. Close out guest accounts at time of check out. Properly file and retrieve registration cards.
  • Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change, and balance assigned cash bank. Post charges to guest rooms and house accounts using the computer. Process payments per established procedures.
  • Promptly answer the telephone using positive, pleasant tone of voice and following the established verbiage. Input messages into the computer. Retrieve messages and communicate the content of messages to guests.
  • Listen to and promptly act to resolve guest problems and complaints. Authorize revenue allowances to remedy problems only after other alternative solutions have failed and appropriately document the solution/remedy. Apprise management of all guest complaints/problems; including those that have been resolved.


Experience/Education

High school diploma or general education degree or equivalent combination of education and experience required. Must speak, read, and understand English.

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment

  • Guest Service Agent

    2 months ago

    Greenville, United States Drury Hotels Company, LLC Full time

    Property Location: #10 Carolina Point Parkway - Greenville, South Carolina 29607 You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow. WHAT YOU CAN EXPECT FROM US So. Much. More....

  • Guest Service Agent

    2 days ago

    Greenville, United States Drury Hotels Company, LLC Full time

    From $17 an hour Property Location: #10 Carolina Point Parkway - Greenville, South Carolina 29607 You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow. WHAT YOU CAN EXPECT FROM US...

  • Hospitality Guest Services Representative

    4 weeks ago

    Greenville, South Carolina, United States Cambria Hotel Greenville Full time

    Cambria Hotel Greenville offers a competitive salary of $35,000 per year, along with a range of benefits and opportunities for advancement.Job OverviewThe Front Desk Agent plays a vital role in delivering exceptional guest experiences at our hotel. As a key member of our team, you will be responsible for greeting guests, handling inquiries, and ensuring that...

  • Customer Service Representative

    2 weeks ago

    Greenville, United States Marla Rogers - State Farm Agent Full time

    Position Overview Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow...

  • Customer Service Representative

    3 weeks ago

    Greenville, United States Marla Rogers - State Farm Agent Full time

    Position OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish customer relationships and follow up...

  • Customer Service Representative

    3 weeks ago

    Greenville, United States Timothy Sawyer - State Farm Agent Full time

    *** Remote position - must have prior State Farm experience ***Position Overview:  Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service...

  • Customer Service Representative

    2 weeks ago

    Greenville, United States Timothy Sawyer - State Farm Agent Full time

    *** Remote position - must have prior State Farm experience ***Position Overview:  Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service...

  • Customer Service Representative

    1 week ago

    Greenville, United States Cory Kennedy - State Farm Agent Full time

    Position Overview:Are you a vibrant individual who thrives on providing exceptional customer experiences? Do you relish the opportunity to engage with the public and make a positive impact? If your answer is a resounding "yes," then embarking on a career journey with a State Farm independent contractor agent might just be the perfect fit for you! Our agents...

  • Customer Service Representative

    3 weeks ago

    Greenville, United States Michael Robson - State Farm Agent Full time

    *Bilingual Spanish preferred*Position Overview:Are you a people person with a knack for making connections? Do you thrive in environments where customer satisfaction is paramount? If so, join our team as a Customer Service Representative at a State Farm independent contractor agency! Our agents specialize in promoting State Farm insurance and financial...

  • Customer Service Representative

    2 weeks ago

    Greenville, United States Michael Robson - State Farm Agent Full time

    *Bilingual Spanish preferred*Position Overview:Are you a people person with a knack for making connections? Do you thrive in environments where customer satisfaction is paramount? If so, join our team as a Customer Service Representative at a State Farm independent contractor agency! Our agents specialize in promoting State Farm insurance and financial...

  • Front Desk Agent

    6 months ago

    Greenville, United States Cambria Hotel Greenville Full time

    Cambria Hotel GreenvillePosition Summary: The Front Desk Agent is responsible for greeting guests in a courteous and efficient manner, handling inquires, checking-in/out, and reserving rooms. We offer Medical/Dental/Vision benefits, a generous PTO program, points based bonus, daily pay, an Employee Referral bonus program, and the opportunity to join a...

  • Guest Service Representative

    8 months ago

    Greenville, United States Harlow's Casino Resort & Hotel Full time

    Accommodates hotel guests by registering and assigning rooms, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, presenting statements to and collecting payments from departing guests, maki Guest Service, Representative, Reservations, Service, Guest, Retail, Hotel

  • Guest Service Host

    2 weeks ago

    Greenville, South Carolina, United States Harlow's Casino Resort & Hotel Full time

    As a Guest Service Host at Harlow's Casino Resort & Hotel, you will be responsible for providing exceptional customer service by registering and assigning rooms to guests. Your role will involve transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, and presenting statements to departing guests for payment. This is an...

  • Guest Service Ambassador

    2 weeks ago

    Greenville, South Carolina, United States Harlow's Casino Resort & Hotel Full time

    We are seeking a highly skilled Guest Service Representative to join our team at Harlow's Casino Resort & Hotel. In this role, you will be responsible for registering and assigning rooms, issuing room keys, and keeping records of occupied rooms and guests' accounts.Job Description:The successful candidate will possess excellent communication and...

  • Guest Service Representative

    7 months ago

    Greenville, United States Harlow's Casino Resort & Spa Full time

    Accommodates hotel guests by registering and assigning rooms, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, presenting statements to and collecting payments from departing guests, making and confirming reservations, answering PBX calls and connecting callers to the appropriate extension....

  • Customer Service Agent

    2 weeks ago

    Greenville, United States Camping World Holdings, Inc. Full time

    Answer interactions (phone calls, emails and live chats) and responds to customer requests. Assist customers with order entry and order status calls. Recognize and alert supervisors of trends in customer calls. Recommend new ideas for process improve Customer Service, Agent, Service, Retail, Customer

  • Guest Service Team Member

    3 months ago

    Greenville, United States Wingstop Full time

    Wingstop - 6413 Wesley St. - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by greeting...

  • Guest Service Team Member

    3 months ago

    Greenville, United States Wingstop Full time

    Wingstop - 1143 Woodruff Rd - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by greeting...

  • Guest Service Team Member

    3 months ago

    Greenville, United States Wingstop Full time

    Wingstop - 1885 E. Fire Tower Rd - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by...

  • Customer Service Ambassador

    4 weeks ago

    Greenville, South Carolina, United States Drury Hotels Company, LLC Full time

    Drury Hotels offers a unique opportunity for individuals who thrive in fast-paced environments to excel as Guest Service Agents. With a strong focus on customer satisfaction, you will be the face of our hotel, providing exceptional experiences for guests and team members alike.About Drury HotelsWe are an award-winning hotel chain committed to delivering...