Account Manager
1 week ago
The
Account Manager
for Carolina Beverage Group manages the relationships with current and prospective commercial customers. This role is responsible for day-to-day activities and interactions with our customers to ensure that Carolina Beverage Group meets the needs of our customers, and our customers maintain their obligations to us. The successful candidate must be well-versed in beverage manufacturing processes and proficient in activities and communications relative to pricing, contracts, planning, manufacturing and logistics. The Account Manager will also play an important role in project management of both customer and internal projects and have regular interactions with key members of the external and internal teams, including collaboration with Finance and Quality for regular transaction activity, projects and issue resolution. Additional responsibilities will include engagement in strategic and long-term planning activities.
Essential Duties & Responsibilities:
Build, maintain, and create strong customer relationships across all parts of customer organization that interacts with Carolina Beverage
Ensure customers’ production requirements are understood and followed by the organization
Ensure customers’ production volumes are in accordance with any commitment from Carolina Beverage and that North Carolina facility is likewise meeting requirements to customer
Identify new opportunities with customer(s)
Establish and oversee internal budgets with the company and external budgets with the client
Work with internal management team to negotiate contracts with customer as needed; establish timeline of performance
Collaborate with managers and team members from other departments dedicated to the same client account to ensure the highest quality of service and production is being provided
Plan and present reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
Must work across various Carolina Beverage departments to assist, coordinate and lead customer activities such as new product development, order administration, forecasting and planning, production issues and changes, quality procedures and event management and post-production activities such as warehouse management, outbound logistics and accounts receivable
Responsible for leading cross-functional teams, as needed, to best communicate and manage the needs of both the customer and Carolina Beverage group while ensuring that we maximize the objectives of the organization including stakeholder safety, food quality and safety and profitable growth
Lead or assist with customer visits to Carolina Beverage Group manufacturing facilities, as needed
Visit customer each year as needed for either project activities or to maintain or build relationships
Communicate on daily basis w/ SVP Commercial Sales regarding current activities and issues with customers
Handle customer inquiries regarding product info, planning, production, warehouse and new activities
Compile weekly and monthly commercial and customer reports as needed
Work with other parts of the organization as needed to assist with communication to customers and partners
Complete and submit weekly work & travel logs including reimbursable receipts and expense reports to Sales Manager
Back up other Account Manager(s)/the Commercial team as needed
Other duties may be assigned
Position Requirements:
Bachelor’s Degree (or equivalent job-related experience) with a focus on food or beverage manufacturing processes, marketing or finance is preferred.
Minimum 2 years sales or similar account management experience is strongly preferred
Experience/working knowledge of food and/or beverage manufacturing processes, including processing, filling and packaging, to best support needs of customer and the company is preferred
Good verbal and written communication skills including strong presentation capability
Ability to understand the consumer beverage market along with how to sell our products into this market on a profitable basis
Strong project management experience
Ambitious and ability to lead, direct and hold people accountable
Display loyalty and enthusiasm for this position and the company, both at work and in the community
Willingly to help in all areas of the operation, taking the initiative to help others with workloads as needed
Accept changing conditions and situations in work responsibilities
Ability to deal with frustration and anger in a mature professional manner
Able to travel occasionally as needed
ABOUT OUR COMPANY:
Carolina Beverage Group is a world-class specialty beverage co-packer for leading beverage brands.
Headquartered in Mooresville, NC with additional locations in Cold Spring, MN and Fort Worth, TX, we are incredibly proud of the strong team we have built with over 1,000 hard-working team members. Our ownership investments continue to bring new equipment & expansive operations to all locations providing ample opportunities across all locations in a variety of roles and departments including production, blending, ingredients, quality, maintenance and warehousing.
WHAT WE OFFER:
In addition to competitive pay, bonus opportunity, stable employment and growth opportunities, we offer a variety of benefits as part of our total compensation & rewards package including generous time off, benefits eligibility the 1st of the month following 60 days employment and 401k with company match and 100% vesting the 1st of the month following 6 months employment.
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