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Account Onboarding Specialist III

1 month ago

Orlando, United States Travel + Leisure Full time
We Put the World on Vacation
At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

The Onboarding Support Specialist III is responsible for receiving and processing all contract rescissions in compliance with Wyndham Destinations contract standards. Ensure the timely and accurate processing of rescissions to include notifying the resort and refund processing. Calculate and submit proper loan and dues adjustments and equity reversals. This person must be able to effectively communicate through multiple media channels with customers, sales sites, and title and deeding staff. They must also be able to research and resolve discrepancies with accounting to ensure refunds are processed timely and accurately and do not adversely affect the correct reporting of revenue. Associate must maintain a well-organized and efficient system for tracking work in progress, as well as archived records. Stay up to date with corporate and departmental policies, use appropriate discretion with confidential information and communication, and complete ad-hoc projects and assignments as requested by management.

How You'll Shine
  • Process all contract rescissions within contract standards and state regulations
  • Calculate and submit proper loan and dues adjustments
  • Maintain a 24-hour turnaround time with responses to all emails and voicemails
  • Incorporate and maintain a well-organized and efficient system for tracking work in progress and archiving documents
  • Other duties as assigned
What You'll Bring

Education
  • High School diploma or GED equivalent (some college preferred)
Knowledge and Skills
  • Excellent verbal and written communication skills
  • Ability to calculate complex loan and dues adjustments and equity reversals
  • Ability to be detailed, accurate and thorough
  • Ability to multitask and adapt to changes and a demanding work environment
  • Must possess good time management and organizational skills
  • Dedication to providing exceptional customer service
  • Deadline conscious with strong drive and initiative
  • Basic understanding of standard Accounting Principles
  • Ability to work on repetitive tasks
Technical Skills
  • Intermediate PC skills and proficiency in MS Word, Excel, PowerPoint, Access, and Outlook
Job Experience
  • 2 years general office experience
Unless there is a legal requirement, experience will be accepted for the education requirement.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
  • Medical
  • Dental
  • Vision
  • Flexible spending accounts
  • Life and accident coverage
  • Disability
  • Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
  • Wish day paid time to volunteer at an approved organization of your choice
  • 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
  • Legal and identify theft plan
  • Voluntary income protection benefits
  • Wellness program (subject to provider availability)
  • Employee Assistance Program


Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.

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