Event Representative

3 weeks ago

Oakland, United States ASM Global Full time

ASM Global is the world's largest and most trusted venue management and services company operating the most prestigious entertainment, sports, and exhibition venues spanning five continents, with a portfolio of more than 300 stadiums, arenas, convention centers, entertainment districts, theaters, amphitheaters, and equestrian and recreational centers. From Aberdeen to Anchorage, and Sydney to Stockholm, our venues connect people through the power of live experiences.

ASM GLOBAL, the leader in privately managed public facilities has an excellent and immediate opening for an Event Representative at the Oakland Arena and RingCentral Coliseum.

Summary:
The Event Representative will be responsible for monitoring events and ensuring that the guests have an enjoyable experience while maintaining the policies and guidelines of Oakland Arena and RingCentral Coliseum. Event Representatives will have dual responsibility working with guests and staff on event days.

Essential Duties and Responsibilities:
(Include the following. Other duties may be assigned.)

Oversee a portion of the Arena and Stadium and respond to any situations within assigned area. For example: ticket issues, ADA relocations, guest complaints, etc. Handle complaints, disturbances, or related problems with guests and staff when applicable. Respond to guest concerns in a respectful and calm manner
Greet and guide all guests in a welcoming, friendly manner and thank all guests for coming upon egress. Answer guest questions with regard to event and stadium, e.g., location of a particular section, concession stands, restrooms.
Provide staff briefings at the beginning of each event to assist with employee compliance of ASM Global policies/procedures.
Ensure non-smoking policy, and other public safety concerns are responsibly handled both internally and externally. Understanding of the Oakland Arena and RingCentral layout and policies and procedures.
Respond to guest concerns in a respectful and calm manner and works closely with Guest Services Manager or Event Manager as needed. Document any problems or issues that arise during the event. Communicate guest and management issues/concerns over a radio.
Assist with Arena and Stadium set-up procedures, including opening and locking/unlocking gates, checking elevators, delivering documents and equipment, etc.
Assist management in executing emergency procedures if necessary, work closely with the Event Manager as needed.
Manage lost and found program on event day, including logging in newly found items and reuniting them with owners.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:
A minimum education level of: High School Diploma or its equivalency (BA/BS Degree Preferred).
1-3 years of related experience.
Experience in a supervisory role preferred.
Prior facility event experience preferred.

Skills and Abilities:
Excellent interpersonal and communication skills.
Strong in-person customer services experience.
Ability to make quick, complex, proactive decisions under pressure with little or no supervision.
Ability to exercise sound business judgment generating effective solutions quickly and/or raising issues to management as necessary.
Ability to work in a fast-paced environment.
Motivated self-starter with a proactive attitude.
Ability to operate a tablet or a laptop efficiently.
Must be able to work in a team environment interacting with multiple departments.
Available to work non-traditional hours (nights, weekends, and holidays).

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to work outdoors in various weather conditions.
Must be able to traverse a variety of terrain and floor surfaces including stairs, escalators, carpet and concrete.
Ability to stand for long periods of time.

Note:
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Please apply via our ASM Global Career site.

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